Corwin Buick GMC Cadillac Reno

Traded 2015 jeep for new 2016 GMC Terrain slt Would like to thank Tucker in sales MIKE Cogliano finance and especially Rysa in service all have been so wonderful to us on are new terrain. They are Would like to thank Tucker in sales MIKE Cogliano finance and especially Rysa in service all have been so wonderful to us on are new terrain. They are all a great asset to reno gmc. Thank you so much Chris and Doreen More

In house customer service experience Ladies and gentlemen of Reno Buick GMC Cadillac...WHAT HAPPEND? I came into a really nice building expecting World-Class customer service from World- Ladies and gentlemen of Reno Buick GMC Cadillac...WHAT HAPPEND? I came into a really nice building expecting World-Class customer service from World-Class people. I'm just one person to you, but you let me down, you failed to win, miserably. Inside the service building/garage where 4 desks and at least 5 employees standing, approx 20 seconds went by (5 sec is already downhill) before I, as the customer, did the greeting/questions with another employee who later walked in. She pointed to Steven Doss a few feet away and said he would help me. I drove the car in, turned my keys over and was told where to sit. What happend to walking the customer over to the lounge before you go sit and continue your chit-chat? I made my 4pm appt for recall service with an Incredibly Professional gal the same day I brought my car in. She explicitly asked me if I would wait in building, I said yes, and then she asked for my phone number so that I could also be texted when service was done. I waited patiently from 4:00pm to 6:20pm. I did not receive a phone call, nor a text message to the number I provided, nor was I called over the intercom which I know works. Annoyed, I asked around and a kind lady, who worked for the dealership owners, not in your building, pointed out another gentleman who made some phone calls to figure out what had happend. It turns out the service personnel were gone, that area closed by 6pm and my car was not around. I was sitting in the lounge and you decide to go home? Really? The gentleman I mentioned, lead me to someone else who was on his way home. This second man found my keys...and my car, which was in your dark gated yard as far away from the building as could be. Guess who had to walk through your yard and drive the car out? You guessed it, me. What is even more impressive to me is the fact that NOT ONE of these people I encountered at the end bothered apologizing even after I kept my demeanor and said thank you. The lady verbalized her pity for me, "poor guy" in a good way, but let me tell you who I pity. I'm not angry but I do pity everyone involved for their lack of understanding, leadership ability and respect for themselves. If you don't have these qualities at your age..., anyway. Perhaps because I wasn't forking out cash for a new vehicle and was "just a vehicle service recall" I wasn't given the importance. Who knows. I missed my family dinner and precious time with my son and wife, but in retrospect you reinforced my knowledge of how not to be and treat people. My advice to you, leverage the experience to learn something you already don't know and starve your weaknesses. More

Extraordinary Salesman There aren't enough words to describe how lucky we have been over the past 3 years to have Harold as our go-to. He has been extremely helpful on and o There aren't enough words to describe how lucky we have been over the past 3 years to have Harold as our go-to. He has been extremely helpful on and off the job. His ability to go above and beyond in customer satisfaction, car sales, and car service always has us coming back for trade-in's and/or new vehicle purchases. My mom has bought 4 vehicles with Harold due to his unquestioning measures. He is extremely knowledgeable in his field of work and because he's bilingual, all of our questions are answered with certainty and clarity. As we go in to have any work done with our vehicles he makes sure we have a loaner car ready to go so we can go about our days hassle free. I truly recommend Harold to each and every person looking for a vehicle. His hard work and dedication to our preferences assures us we have made the right choice in choosing Reno Buick GMC Cadillac. More

Excellent Sales I recently upgraded my Cadillac to a newer model and called Harold Solano for assistance. He had sold me my original vehicle as well. I was amazed he I recently upgraded my Cadillac to a newer model and called Harold Solano for assistance. He had sold me my original vehicle as well. I was amazed he knew exactly what I require in a vehicle and within a few days had me in my new Cadillac. Harold and his staff including Billy went above and beyond to ensure I was completely satisfied with my purchase. Harold is extremely personable and friendly and definitely made the car buying experience a pleasure. I would highly recommend this dealership to all of my friends. Steve More

Trusted help in a time of need I have a 2006 GMC Envoy with 105,000+ miles on it. I was a mechanic for 20+ years. Because of medical problems I chose to take it to the dealer to rep I have a 2006 GMC Envoy with 105,000+ miles on it. I was a mechanic for 20+ years. Because of medical problems I chose to take it to the dealer to repair the check engine light being on. I was greeted by Steve Doss and felt I could trust him. They first took care of some neglected service work hoping that would be enough to solve the check engine light problem. Unfortunately the check engine light was an intermittent problem and they had to drive the vehicle 4 or 5 days to make sure the problem was fixed. I'm sure it was very frustrating for them because I have been there My Envoy has never performed this well. In the meantime they gave me a car with under 1000 miles on it to use as a loaner. They were very professional and helpful in my time of need and I would recommend them to anyone and everyone. More

Buying experience at dealership both harold and tucker are so very honest to deal with as is all employees at dealership they my deal happen for me my score for all 100% PLUS both harold and tucker are so very honest to deal with as is all employees at dealership they my deal happen for me my score for all 100% PLUS More

Harold made the process easy Harold and Andrew were great. Very knowledgeable, personable, no BS, and easy to work with. Harold knows his product, and is 'no pressure' type of s Harold and Andrew were great. Very knowledgeable, personable, no BS, and easy to work with. Harold knows his product, and is 'no pressure' type of salesman. Andrew went out of his way to get us a great rate. Overall, great experience. I will be back! More

Great Experience I was looking to trade a my jeep in for a new GMC SLT truck. Garret Green was great to work with. I got better than expected trade in value for my jee I was looking to trade a my jeep in for a new GMC SLT truck. Garret Green was great to work with. I got better than expected trade in value for my jeep which prompt me to look at truck accessories. Garret introduced me to Adam in the Truck Center an with wheels, tires, 6 inch lift, tinted windows, tonneau cover it listed out below MSRP. WOW!! Couldn't believe it. More

Fun Experience I forgot how buying a new car can be a positive experience. Harold Solano simplified my choices after listening to my needs and got me into the right I forgot how buying a new car can be a positive experience. Harold Solano simplified my choices after listening to my needs and got me into the right truck on the first try. He carefully explained the vehicle options, trade-in process and 'extras' I should consider during the financing process. Andrew Eddy in finance was a pleasure to speak to while he explained all the various warranty and financing options. Thank you guys for making this easy and enjoyable! More

Easiest Car purchasing experience ever From start to finish, the staff was responsive and easy to deal with. I got the car I wanted for a better deal than I was expecting. Harold listened From start to finish, the staff was responsive and easy to deal with. I got the car I wanted for a better deal than I was expecting. Harold listened to my needs and expectations and made it work! I will definitely be a return customer. More