Corwin Buick GMC Cadillac Reno

The Service Manager doesn't care about customer satisfaction Dishonest Service Representative for my 2005 Saturn Vue. She lied flat out, several times, about what my factory service (per GM) maintenance requirem Dishonest Service Representative for my 2005 Saturn Vue. She lied flat out, several times, about what my factory service (per GM) maintenance requirements were. I was charged way over what was required.She also had parts replaced (I never got to see the "broken" ones as requested) and she also tried (many times) to sell me a set of new tires that I did not need. She left Reno Buick/GMC/Cadillac's employ but I never got any satisfaction nor response from Greg Overby the Service Manager. After years of fighting with this dealership they lost my loyalty. More

Service AC - No Appointment On a very hot day late in the afternoon, I did not expect the service I received. I first met Douglas in the service area and he was very busy but too On a very hot day late in the afternoon, I did not expect the service I received. I first met Douglas in the service area and he was very busy but took the time to hear my issue. He told me that it might not get looked at today but we will try. As he was working on the service worksheet he noticed a recall for that particular issues I was having with my GMC Yukon XL. After he looked around he told me that he did not have a loaner plate. I said Ill go up to sales and hopefully they could accommodate. As I got to the sales area I met Andre who also was working another issue but took the time to help me secure a loaner vehicle for the next two days. He was very accommodating meeting my needs and very professional. As I went back to let Douglas know he said my vehicle was getting inspected. He offered since I was in to complete an oil change. That helped me tremendously as busy as life gets. After I drove away Douglas called a few hours later updating me on the progress and timeline for my vehicle. I finally picked up my vehicle the very next day approximately 24 hours later all working and I was very appreciated. This day was far beyond what I expected and want to let you know how extremely happy and Thankful I am that the great people at Reno GMC are out to ensure the customer is satisfied. More

Purchase of 2018 GMC Sierra 1500 SLT Our purchase was a very pleasant experience. Both Keith and Herick were helpful and made our purchase as easy a purchase as we've had, and we've bough Our purchase was a very pleasant experience. Both Keith and Herick were helpful and made our purchase as easy a purchase as we've had, and we've bought plenty of vehicles. They helped us to make a decision as to whether to buy a GMC Canyon or for a little more buy a GMC Sierra, incentives brought the price closer to the price of a Canyon. They were helpful with our trade in's too and got us the best price on them. Thanks to Keith and Herick for our GMC purchase.. We will look forward to their help with our next automotive purchase. We also enjoyed the no pressure sale with Lance, he was friendly and helpful in the financing of our GMC. Thanks to all 3.. Keith, Herick and Lance More

Great service and people Sarah was a pleasure to work with and made sure all of our needs were met. There was no pressure to buy and she answered all of our questions. Sarah was a pleasure to work with and made sure all of our needs were met. There was no pressure to buy and she answered all of our questions. More

Service the A/C on my Buick 2015 Enclave Mark Payne was very courteous and explained all regarding servicing my A/C on the vehicle. Then there was a question regarding the warranty which was Mark Payne was very courteous and explained all regarding servicing my A/C on the vehicle. Then there was a question regarding the warranty which was resolved by Greg the service manager to my satisfaction. There is a sign in the Service area that mentions SATISFACTION, I was completely satisfied with the final outcome regarding the warranty issue. I have but one BIG COMPLAINT which is that, one brings the vehicle in for service and if needed there is a shuttle service to take you to the destination you want being a place of work or home. However there is no SHUTTLE SERVICE TO MAKE THE RETURN TO PICK UP YOUR VEHICLE. That policy on my view REALLY SUCKS (sorry for that comment, however I was really bent out of shape when I was told there is no return service). You should consider correcting this problem as I am certain that it is a concern to many of your customers. I had no way of returning to your dealership, however thanks to a good neighbor that gave me a ride More

Everyone was polite and friendly Excellent service, everybody was very accomidating, the amount of time for the repair exceeded my expectations. The loaner car was great. Thank you ve Excellent service, everybody was very accomidating, the amount of time for the repair exceeded my expectations. The loaner car was great. Thank you very much. More

Purchased a 2018 Cadillac Escalade Matt, Garret and Roman are true professionals! Everything they promised they delivered upon. A real pleasure buying experience. Matt took all the ti Matt, Garret and Roman are true professionals! Everything they promised they delivered upon. A real pleasure buying experience. Matt took all the time we needed and showed us all the available models we were interested in! More

Nick was Great Worked out the deal remotely and came down to do paperwork. There were some timing issues with delivery and Nick worked to make it easier. Thanks ag Worked out the deal remotely and came down to do paperwork. There were some timing issues with delivery and Nick worked to make it easier. Thanks again! More

Fast, friendly, professional This was an excellent experience, I got what I needed handled by professional people that know how to work as a team and treat a customers in a very f This was an excellent experience, I got what I needed handled by professional people that know how to work as a team and treat a customers in a very friendly manner. No pressure, no hustle. Thank you Michael, Harold and Matt!! More

Harold Solano salesman Harold made my truck buying experience very easy and pleasant. He new what I wanted and made every effort to find it. I would definitely recommend Har Harold made my truck buying experience very easy and pleasant. He new what I wanted and made every effort to find it. I would definitely recommend Harold to any of my family or friends. Thank you Harold and keep up the great work that I know you will. Ron K More