Corwin Buick GMC Cadillac Reno

Disappointing sale. I have never been told to move out of a salesmens desk so he can do another sale, put in waiting area and forgotten. Salesman got upset with me becau I have never been told to move out of a salesmens desk so he can do another sale, put in waiting area and forgotten. Salesman got upset with me because I was upset. Was bribed by a free tank if I did a positive survey for him. Felt as soon as I signed on dotted line that was it no need to be nice anymore. First american car purchase will never by from Corwin again. Then I had damage to my tire had car towed in and they said it was vandalism and charged me $300.00. It was not vandalism. Austin in service was the only nice person I encountered at this business. More

We went in after seeing a used BMW X3 posted on their website and already had secured financing from USAA. They told us they can't accept outside financing and we were ready to walk, but they were able website and already had secured financing from USAA. They told us they can't accept outside financing and we were ready to walk, but they were able to beat our already low interest rate by half a percent, so it was easy to say yes and move forward with the sale. Brondon was very helpful in getting the sale made, but it did take about three hours. Thankfully this dealership doesn't use the "four corners" sales method, but the worst part is the 'options upsell' at the end where "for just a few dollars more each payment you can get all these services included". What's not shown is the true cost of the service because it's buried and spread out over years of monthly payments. After taking delivery of the X3 we drove it home without issue, but later that afternoon when my wife took her mother out for 'a ride in the new car' she noted a 'ticking sound' on the freeway and when she was driving on our street she heard more noises and a 'thunk' as she pulled in the driveway. What we discovered was the right, rear brake caliper had lost or broken or ??? its top bolt allowing the caliper to pivot forward on its bottom bolt and was grinding a grove inside the rim as the tire rotated. The Carfax records showed that the dealership had performed replacements of the rotors and brake pads just a couple days prior, so it seemed clear that the maintenance department didn't do quality work or supervision and missed something. Brondon had provided his mobile number, so we called him that Friday evening. He answered immediately, was very apologetic and got things moving to get a tow truck to arrive Sunday morning and bring the X3 back to the dealership for repairs. A week later we took delivery of the X3, cleaned and repaired with a new rim (and hopefully looked over carefully before being released). Since we had another vehicle available to us and no one was harmed we were definitely inconvenienced, but not outraged over the incident and were more concerned about getting the repairs done well and not having it, or another preventable issue, manifest later. Time will tell more, but right now it is driving well and Brondon was very helpful during the whole process. More

Went out of there way to get me taken care of. Even delivered the car. Very enjoyable to do business with. Even delivered the car. Very enjoyable to do business with. More

On the fence. I know we left some money on the table, but we wanted the car. The process was slow, painful. But the BIG issue was we asked and were told there was I know we left some money on the table, but we wanted the car. The process was slow, painful. But the BIG issue was we asked and were told there was a second key. There was not, it's a valet key which is useless. Now we have an autistic person with a car with only one set of keys, which causes huge problems. It's actually already caused a minor accident. You should've given us two real keys. More

Not sure what service this is for exactly so I’ll leave an overall review. When I purchased my car my sales associate was not much help with the whole process. After I purchased it I had realized the c an overall review. When I purchased my car my sales associate was not much help with the whole process. After I purchased it I had realized the car was missing a piece of the front grill to cover the hook. It was such a hassle to get it replaced. She eventually agreed to put on one but put it on half assed & by the time I got home it was gone again. Then it was an even bigger hassle to get them to give me one. I was calling every week & they never even ordered it. I got it eventually & they came with a ton of attitude from my sales person that I had to deal with. The manager said eventually for the inconvenience I would get 3 free oil changes & tire rotations. They apparently didn’t tell anyone that info so it was never put in the system so I don’t have that offer. I asked for my tires to be rotated & they did not do that. I asked how much it would be & they did not give me an answer on that. I also never received a call to tell me that my car was ready & I had to call over an hour after they said it would be done & they said “oh yeah it’s done” The service guy also let me know that I don’t buy the package for service. Even though I bought every single coverage package they offered & was told I did but he said “you basically bought every package under the sun except that one, so the finance guy probably just messed up somewhere” so now again I’m inconvenienced but another employees screw up. My mom bought a car there right after me as well & had a completely different experience & she got all the extras added on that I had also wanted. Overall I guess it depends on who you get there if you get the right treatment. More

As always, great services. I've purchased several vehicles from your dealership and I always brought them to you for services, I have that much trust in the company. I've purchased several vehicles from your dealership and I always brought them to you for services, I have that much trust in the company. More

I purchased a GMC Canyon 2024 AT4 from Corwin GMC on the 18th of April, I am very happy with the purchase that I have made! Corwin GMC’s staff is very knowledgeable and professional! Anyone who is looking t 18th of April, I am very happy with the purchase that I have made! Corwin GMC’s staff is very knowledgeable and professional! Anyone who is looking to buy a new or used vehicle I would highly recommend this dealership! More

Efren was super helpful and quick. He made the process super easy and painless. It didn’t feel tedious. I appreciate the knowledge he provided and willingness to work the deal so every He made the process super easy and painless. It didn’t feel tedious. I appreciate the knowledge he provided and willingness to work the deal so everyone walked away happy. Will definitely be recommending this dealer and Efren to anyone looking. More

Working with Brandon Jackson was an absolute pleasure. He made my buying experience from out of state a smooth process. Would definitely recommend this dealership for your next vehicle. He made my buying experience from out of state a smooth process. Would definitely recommend this dealership for your next vehicle. More

I was happy with my purchase unhappy with how Corwin does business will not be back business will not be back More