Corwin Buick GMC Cadillac Reno

Service experience the way its ment to be. Every one I spoke with, both on the phone and at the dealership were very courteous and helpful. They answered my questions in a way that demonstrated Every one I spoke with, both on the phone and at the dealership were very courteous and helpful. They answered my questions in a way that demonstrated knowledge concerning my need. When I made my first call, I was never put on hold for any longer than one minute. This was a service call and they were waiting for a part from the factory to complete this recall. I was called back very shortly after that call, when the part came in. We scheduled an appointment for the next week. They were able to schedule me for 9:00 in the morning enabling us to have time to make the drive from Susanville to Reno. When we arrived Mr.Petz greeted us and gave us an estimate of the time of needed to complete the recall. He then provided us with scuttle ride so we could take care of other needs. We got a call well with in the time he had given us the our car was ready, All and all a very professional job by all your staff. More

Good costomer service Steve who worked in the service department and your shuttle drivers were very helpful and friendly. The recall took a few hours longer than expected t Steve who worked in the service department and your shuttle drivers were very helpful and friendly. The recall took a few hours longer than expected to fix but everyone was polilte and I had a positive experience. More

Best service ever Daylon & entire staff, everyone I spoke with were personable, knowledgeable, helpful and made you feel like you were being given the best possible ser Daylon & entire staff, everyone I spoke with were personable, knowledgeable, helpful and made you feel like you were being given the best possible service! I never even think about going anywhere else. (Have been coming here 12 years so far). :) More

2015 2500 Denali This is my fourth truck from Harold and Reno GMC every time the experience has been easy and smooth. Harold is great to work with and very easy going. This is my fourth truck from Harold and Reno GMC every time the experience has been easy and smooth. Harold is great to work with and very easy going. More

Engine Rebuilt Took GMC in and had engine pistons, rings, etc replaced. Everything done on time, and it was nice to speak to the mechanic directly when work was comp Took GMC in and had engine pistons, rings, etc replaced. Everything done on time, and it was nice to speak to the mechanic directly when work was completed. More

warranty work I have had several warranty issues with my vehicle and every time I have had to bring it in they are very professional. From when I call to schedule I have had several warranty issues with my vehicle and every time I have had to bring it in they are very professional. From when I call to schedule the appointment to when I come to pick it up, I am treated with courtesy and respect. The last time I was in, as I waited, I was asked by four different people if I had been helped. That is great customer awareness. When the work is done they go over everything with me. I never have to wait for parts or delays because they don't have something. The positive experience of the service and the staff takes away my concern of the issues, I have confidence that things will be done right. This is my first GMC product and knowing that this is the service I get, I will definitely buy another GMC. More

Dead Battery Car would not start. Battery showed good but would not start car. Replaced battery under warranty. Did routine oil change while car was at dealership Car would not start. Battery showed good but would not start car. Replaced battery under warranty. Did routine oil change while car was at dealership to avoid another trip for service. More

Looking out for you I brought my vehicle in for a routine oil change. I also had a burnt-out driver side daylight running lamp. My service advisor investigated the lamp i I brought my vehicle in for a routine oil change. I also had a burnt-out driver side daylight running lamp. My service advisor investigated the lamp issue and determine that there was a service advisory issued by General Motors on it a year ago. It was determined that my entire headlight assembly will be replaced at no charge. Thanks to my service advisor I avoided a costly expense down the road. More

Normal service I went in for a normal service part of my contract but my seat wasn't working correctly. Seat position 2 was not holding its auto save position. I was I went in for a normal service part of my contract but my seat wasn't working correctly. Seat position 2 was not holding its auto save position. I was early and Nick was not exactly friendly nor welcoming. First by telling me me that they were running behind....and your appointment is not until 1 so you are half an hour early. Um OK well road work was not as bad as we thought so better early then late....wow he just was not the guy for customer service....plus I was not there for just an oil change was that not in the notes? Oh well in that case you need to go and talk to the service center in the doors...seriously....read the notes on my account. Steve was a little better, but still stiff. The seat still wasn't working when we returned. So I had to end up leaving it overnight. I live over 60 miles away...they hadon't no loaner cars...good thing my husband was there and we had nothing pressing, othwise I would have been screwed. Other then that all was good. Loved Johnny, he drove me to the 2 places I needed to go while I waited for my car the first time, great young man! More

Fast and courteous service. I called about two recall notices on our 2004 Pontiac Vibe to see if they had the parts available, they did not but in a few days they had been ordere I called about two recall notices on our 2004 Pontiac Vibe to see if they had the parts available, they did not but in a few days they had been ordered and arrived at this location. I was notified of their arrival and the very next day was able to bring the car in to be fixed. They provided me a ride back to my home and shortly thereafter I received a call telling me the work had been completed. Everyone was friendly and very courteous. I was very pleased with the whole experience. More