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Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO

Cortland, NY

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288 Reviews

3878 West Road

Cortland, NY

13045

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Showing 288 reviews

March 20, 2013

My first visit was unsuccessful in negotiating a deal. However, the vehicle I wanted was still there after 3 months, so I went back. They bent over backwards and increased the trade-in so I could get the More

by AnnDor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Caforio
Mar 21, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

AnnDor, Thanks for the great review. I am very happy to hear we stepped up and worked out a deal for you. Thanks for coming back and giving us another opportunity! We hope you both love the new Ram and if you ever need anything in the future, just give us a call. Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

March 03, 2013

Great group to deal with. I highly recommend this dealership. I was very satisfied. Everything ran smoothly and all questions answered. Ken Terpening was amazing. Totally steered me in the right di More

by joshua48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Terpening, Tom Caforio, Darin Colangelo
Mar 05, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

joshua48, Thanks so much for the great feedback!. I am glad you were very satisfied with everything including our Sales Manager Ken. He has been a great asset to us, and your comments just help show it. Thanks again and we hope you love your new Jeep Patriot. If you ever need anything, just give us a call. Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

February 28, 2013

Tom sold me a truck a after leading me to believe that it had a specific part/feature. It turned out that my truck lacks this feature, and that it would cost me over $400 to obtain the parts. Tom said he's More

by Rgross85
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Caforio
Mar 06, 2013 -

Rgross85 responded

After talking to the right people, all of my issues were resolved. The customer service manager contacted my via phone and helped resolve my issue. He understood my problem and worked with me to make sure I was satisfied. I am pleased with how Cortland Chrysler Dodge Jeep did the right thing to make me happy.

Mar 09, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

Ryan, Thanks so much for reaching out to me! We understand how frustrating your issue was and I am glad we were able to take care of it! We decided to give you the Uconnect for free after discussing everything. I believe that was the right thing to do and I am glad it made things right between us. You were very respectful to us and we appreciate your business. We hope to see you back in the future and if you ever need anything just give us a call anytime! Thanks again Ryan and we hope you love your truck! Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

February 26, 2013

Great Deal They found the best Deal for us. Mr. Bruce was extremly professional and went out of his way to help us especially since my husband was unable to do much because he was sick at the time. More

by Grammacher2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Bruce
Feb 26, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

Grammacher2, Thanks so much for the positive feedback! I am Glad Mr. Bruce made everything easy for both of you, even while your husband was sick! Sounds like you guys had a great experience and we appreciate the business. Thanks again and if you ever need anything just give us a call! Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

February 26, 2013

I needed a new truck and Dennis worked with me because we have bought other vehicles from him and he found me a great used truck which we are very Happy with. More

by rotecdaves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Bruce
Feb 26, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

rotecdaves, Thanks so much for the great feedback! I am glad to hear Dennis took care of you again and found you a great truck! We hope you love it and if you ever need anything just let us know. Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

February 26, 2013

I'm having a baby and my small car does not accomadate 3 children I went online and saw a van that looked really Great I contacted The dealership and Mr Bruce called me. I'm very Happy with the More

by rotecdaves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Bruce
Feb 26, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

rotecdaves, Thanks again for the great feedback! Congrats on the new baby! Van's are the way to go, especially when kids are involved. I am glad Mr. Bruce took care of you and your family love your new van! If you need anything just give us a call. Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

February 20, 2013

Dan Reynolds always goes above and beyond to make customers happy. He knows his stuff. He gives opportunity for the customer to ask questions. He does his best to get the customer in and out of the More

by barberda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Reynolds
Feb 21, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

barberda, Thanks so much for the positive feedback! Sounds like Dan did an exceptional job when you came in. It's nice to hear all the comments your made about him. We all say thank you from Cortland Chrysler Dodge Jeep Ram and thanks for servicing your car with us. If you ever need anything just give us a call! Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

February 20, 2013

Dan Reynolds called me informing me of a recall service. Set up a time that was convenient for me come in and wait for the service. When I arrived, my van was taken in as scheduled, work was done quickly an More

by Larry1950
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Reynolds
Feb 21, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

Larry1950, Thanks so much for the great feedback. There is nothing better than to here that my employees are working hard and making your experience a pleasure. Efficient service work is key for our customers and I am glad everything was done right. We are glad you like your new 2012 Chrysler Town & Country and if you ever need anything just give us a call. Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

February 18, 2013

The customer service received by Chris Fox was excellent. As a female, I am always a bit wearing walking in to a dealership/auto service facility, but felt very comfortable and was extremely impressed by the More

by amysteele23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

amysteele23, Thanks so much for the positive feedback! I am happy to hear that you felt comfortable at our establishment! No one should ever feel out of place no matter what. Its nice to hear how professional Chris was. Thanks for servicing your car with us and if you ever need anything just give us a call!! Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

February 18, 2013

Had a good experience buying from this dealer. It was my first brand new car purchase and they made it very easy for me. I got what I was looking for at a reasonable price and the employees were very friend More

by jediev90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2013 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

jediev90, Thanks for great feedback! Your first brand new car experience should be awesome! That is super exciting! We hope you love your brand new car and I am glad to hear everyone was friendly. If you ever need anything just give us a call. Ryan Geiger Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

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