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Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO

Cortland, NY

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285 Reviews

3878 West Road

Cortland, NY

13045

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Showing 285 reviews

December 31, 2014

suprise traded wrangler unlimited for a more comfortable grand Cherokee. deal went well as expected. after few days of ownership of grand Cherokee noticed tir More

by rpopa4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Bruce
Jan 02, 2015 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

rpopa4, Thanks for taking the time to write a review. I am very sorry to hear about your unpleasant experience with us. Thanks for coming in and meeting with Dennis about your problem. The shocks appeared to be leaking slightly. You asked for help on the situation. We value our customers so we offered to pay a portion. We thought you were very happy with this solution. If you were not then please let someone know and we could have rectified the situation. Shocks are allowed to leak and we can sell a vehicle and it will still pass New York state inspection and road worthiness. Pre-owned vehicles are not perfect. We did not have any notations of leaky shocks prior to delivery of the vehicle. Once we verified they leaked, we are under absolutely 0 obligation to fix them unless actually "BROKEN" according to New York Sate Law. We obviously care about our customers and understand your frustration so we offered to help out as you asked. I apologize if you do not think this is fair and you can call me to discuss the situation further. My number is 315-380-5202 and you can call me anytime. We are a proud owner and partner of the carfax program and under no circumstances do we want any customers to be misled. We plaster it all over our website for all of our customers to view the carfaxes of every car we have in stock. Many vehicles have been in accidents and repaired properly. We want everyone to feel comfortable during the purchase. Next time just ask for it up front and you will receive it. If no one asked, its a possibility that no one thought about it. Especially considering how nice of shape the vehicle was in, as you said yourself. If there was major damage we wouldn't even offer the vehicle for sale. So rest assured knowing your vehicle is in excellent condition. Also, if you ever need anything in the future you can call me anytime. Thanks and hope to hear you soon. Enjoy our Jeep hope you love it! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 315-380-5202 rgeiger.cc@gmail.com

October 29, 2014

Purchase new van Just great place to deal with. Purchased new van after getting in accident , the dealership was very patient with us and the insurance company. Thanks More

by patricko343
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Geiger, Darin Colangelo, Dennis Bruce
Nov 03, 2014 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

patricko343, Thanks so much for writing a great review. Sorry to hear you recently were in an accident, but I am glad you relied on us to help you out with a new vehicle. Thanks for choosing us and we hope you continue to love your new van. If you ever need anything just call anytime! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com

Jan 02, 2015 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

Pat and Sue, Thanks so much for for writing a review for us. We appreciate it very much. I am glad everything worked out and I hope you love your new van. If you ever need anything in the future, please don't hesitate to call or email anytime. Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram rgeiger.cc@gmail.com 315-607-3352

October 20, 2014

A very satisfying experience! We had a great time, from the minute we arrived until we went home! We received a friendly greeting when we arrived, and our salesperson, Josh Jones More

by Carol Reeves
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Jones, Darin Colangelo
Nov 03, 2014 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

Carol Reeves, Thanks so much for the great review. I am glad you had such a great experience start to finish with Josh and Darin. Thanks for all the nice comments and we hope you love your new vehicle. If you need anything just give us a call anytime. Thanks and enjoy. Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com

September 23, 2014

Awesome!!!! Words can't express how happy I am with my experience there, the way I was treated like a queen! I felt like everyone was Family. I never had someon More

by katie2287
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin Colangelo
Nov 03, 2014 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

katie2287, Thanks so much for the positive review! I am glad you had such an awesome time at our dealership. Its our goal to make sure you have the best possible experience. Hope you love your new car and I am glad we taught you how to use everything in it. If you have any questions just give us a call anytime. Thanks and hope to hear from you soon! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com

August 15, 2014

Friendly & Efficient I felt welcome at the dealership from the moment I pulled into the parking lot and was greeted outside. Our salesman Chris was quite helpful in answer More

by Syracuse Shopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin Colangelo
Aug 26, 2014 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

Syracuse Shopper, Thanks so much for the positive feedback/review! I really appreciate you taking the time to write about your experience with Chris and Darin. Thanks for making the drive to Cortland to buy your Jeep. We also have a location in Fayetteville just in case you need any service work done. It is called Fayetteville Dodge. We hope you continue to love the jeep and if you ever need anything just give us a call anytime! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com

June 25, 2014

new jeep After visiting several local jeep dealers, Chris was by far the most knowlegable about the vehicles he sells. It made my decision to buy much easier. More

by bill999999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 17, 2014 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

bill999999, Thanks so much for the review. Short sweet and to the point. I appreciate your comments about Chris. Sales Staff does a lot of training and its great to hear that Chris used all that knowledge to a customers benefit. Glad we made it easy and we hope you continue to love your new Jeep. If you ever need anything just give us a call anytime! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com

June 17, 2014

My "Avenger" Dreams, Not the super-hero team but the CAR : ) It's not everyday you can lay your head down at the end of the long day and say to yourself while falling to sleep, "Someone bent over backwards to ma More

by ninjaLOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin Colangelo
Jul 17, 2014 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

ninjaLOL, Thanks so much for the great review. I am so happy to hear everything we did to make your experience so good. We got you into your dream car and you didn't even think it was possible! We also got you a great payment! Thanks so much for the opportunity. Enjoy your 2014 Avenger and we hope you come back time and time again. We hope we can make your next experience even better. If you ever need anything just give us a call anytime. Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com

April 25, 2014

Love My Car! I had been looking to buy a Dodge for a while and visited this dealership upon recommendation of my good friend. I am so glad that I did! The price wa More

by AWirges
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin Colangelo
May 20, 2014 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

AWirges, Thanks so much for the great feedback/review. It makes us so happy to hear how much you appreciate what we did for you. Other places demand a $500 deposit just to drive a car down for someone to test drive. We make sure we make it as convenient as possible for our customers. We hope you continue to love your Charger and if you ever need anything just give us a call anytime. Thanks again! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com

April 09, 2014

New car Purchase This was a great buying experience. We went in knowing what we wanted so the search was simple, We were greeted by Chris when we got there and he an More

by JackalynG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 15, 2014 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

JackalynG, Thanks so much for a great review! I really appreciate you taking the time to write about your experience. I am happy to hear that Chris took care of you the entire time and made your experience an amazing one. We hope you love your new vehicle and if you ever need anything just give us a call anytime. Ryan Geiger Cortland Chrysler Dodge Jeep Ram Dealership Director/Vice President 607-753-3352 rgeiger.cc@gmail.com

March 27, 2014

They have great service and great prices,Was able to get a new car for not much more than what a used car would have been More

by brw123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin Colangelo
Mar 28, 2014 -

Cortland Chrysler Dodge Jeep RAM - GO GROUP AUTO responded

brw123, Thanks for the great review! I am glad you were able to get a new car for not much more than a used one. We hope you love your brand new car and if you ever need anything, just give us a call anytime. Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com

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