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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,212 Reviews

1,212 Reviews of Cortese Ford Lincoln - Service Center

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May 23, 2019

Check engine light One of those on & off just when you get ready to show up for your appointment. Finally brought it right in when on Patrick took it on a Saturday and i More

by kbaldwi2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al in service center
Jun 12, 2019 -

Cortese Ford Lincoln responded

Kbaldwi2, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 23, 2019

Satisfied as always!! The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate al More

by Rajpatwa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Rajpatwa, thank you for taking the time out of your day to tell us about your experience. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! Samantha Cortese Customer Relations Manager 585-277-3214

May 20, 2019

Fast and easy The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor More

by wheelerenterprises00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

We are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 20, 2019

Very thorough! Cortese Ford service department is always very thorough. They always have my car ready on time. with out any surprise pricing. Darren, who is my serv More

by trishh22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

We are happy we could make your experience a positive one! At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 20, 2019

Wouldn’t recommend at this time due to reasons below Needed appointment for recall. Made appointment over a month ago. Got a call a day before from service department canceling the appointment d/t out of More

by GRETEL_GIRL
Customer Service
Recommend Dealer
No
Employees Worked With
Not sure who we finally got when we stopped in!
Jun 05, 2019 -

Cortese Ford Lincoln responded

Gretel_Girl, I would love to chat with you about this experience. Please give me call at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

May 20, 2019

Service Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for More

by markg50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren VanOrden
Jun 12, 2019 -

Cortese Ford Lincoln responded

Markg50, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

May 17, 2019

friendly and efficient I am pleased with how quickly my service representative responded to my problem and the short length of time that I spent in the waiting area. More

by LJOHNSO5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Ljohnso5, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 14, 2019

Oil change, inspection, rotation What a great fast efficient service! The people where amazing explained everything and didn't try to rip me off! I come here everytime and i live 40 m More

by KKLV72190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John van slyke
Jun 12, 2019 -

Cortese Ford Lincoln responded

Kklv72190, we're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Cortese Ford Lincoln, Inc. for all your vehicle needs! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 09, 2019

Professional and yet personal service. I am always confident when I leave that nothing was left undone. Patrick looks ahead as to what might be needed to see if it can be taken care of at t More

by Barbara
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jun 12, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

May 08, 2019

Great service Service advisor Patrick was very helpful and courteous. Service was done in a quick timely manner. Would recommend using cortese auto service dept to More

by Inzinna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Inzinna, thank you for taking the time out of your day to tell us about your experience. Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

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