Cortese Ford Lincoln - Service Center
Rochester, NY
1,212 Reviews of Cortese Ford Lincoln - Service Center
Check engine light One of those on & off just when you get ready to show up for your appointment. Finally brought it right in when on Patrick took it on a Saturday and i One of those on & off just when you get ready to show up for your appointment. Finally brought it right in when on Patrick took it on a Saturday and it was fixed by noon. More
Satisfied as always!! The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate al The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate all your help and keep up the good work More
Fast and easy The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor that apparently broke off in my wheel. More
Very thorough! Cortese Ford service department is always very thorough. They always have my car ready on time. with out any surprise pricing. Darren, who is my serv Cortese Ford service department is always very thorough. They always have my car ready on time. with out any surprise pricing. Darren, who is my service manager is always pleasure to work with. More
Wouldn’t recommend at this time due to reasons below Needed appointment for recall. Made appointment over a month ago. Got a call a day before from service department canceling the appointment d/t out of Needed appointment for recall. Made appointment over a month ago. Got a call a day before from service department canceling the appointment d/t out of the recall part and to call in a month or so to reschedule because service department wasn’t sure when the part would be available. Called 4 times leaving a message at the service department to reschedule after a month passed. Every time we called we got voicemail- left message need to schedule an appointment and phone number with no return call! Four calls in a week and a half with NO return call! Very frustrating. So we stopped in on a Saturday to make an appointment! It took us stopping in to finally get an appointment! The service man blamed it on the phone routing! You all need to get it worked out! We have bought several cars from Cortese Ford and won’t again if this is how service on our cars is going to be! Just return calls!!! More
Service Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for 12 years now. More
friendly and efficient I am pleased with how quickly my service representative responded to my problem and the short length of time that I spent in the waiting area. I am pleased with how quickly my service representative responded to my problem and the short length of time that I spent in the waiting area. More
Oil change, inspection, rotation What a great fast efficient service! The people where amazing explained everything and didn't try to rip me off! I come here everytime and i live 40 m What a great fast efficient service! The people where amazing explained everything and didn't try to rip me off! I come here everytime and i live 40 minutes away. More
Professional and yet personal service. I am always confident when I leave that nothing was left undone. Patrick looks ahead as to what might be needed to see if it can be taken care of at t I am always confident when I leave that nothing was left undone. Patrick looks ahead as to what might be needed to see if it can be taken care of at this appointment. I appreciate his attention to the services my vehicle needs. More
Great service Service advisor Patrick was very helpful and courteous. Service was done in a quick timely manner. Would recommend using cortese auto service dept to Service advisor Patrick was very helpful and courteous. Service was done in a quick timely manner. Would recommend using cortese auto service dept to family and friends More