Cortese Ford Lincoln - Service Center

Poor Customer Service My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the past few years my office in particular has had inconsistent experiences when getting our program vehicles serviced there. It seems as though every time we bring our vehicle in to be serviced for something simple, there is additional work that needs to be done. We purchase our vehicles brand new and I understand normal wear and tear, but find that we often question some of the additional work "needed". Overall, our experience is that it has been difficult in communicating with the service department, making it an inconvenience to have our vehicles serviced. On multiple occasions, we have dropped our vehicles off to be serviced for routine maintenance (e.i. oil changes, inspections, snow tire change) and have not had our vehicles returned to us until the following day. More so the communication is very minimal as to when our vehicles are ready for pick up. I spoke with Darren, the Service Manager, regarding our experience and initially did not feel heard and dismissed. I had to call back and express my frustrations and concerns. Darren and I had a meaningful conversation and was able to reach a mutual understanding. Unfortunately, it has come to a point where we are very much considering taking our business and service needs elsewhere. Again, we have done a lot of business with Cortese and it's disappointing to have to write this review. This review is not a reflection on the quality of work the service department does, but to share our most recent experiences in customer service. More

Great service! 9/7/2019 This was my first time getting my 2018 Ford Escape serviced after buying it at the dealership. I was pleasantly surprised to just have to pull in to t This was my first time getting my 2018 Ford Escape serviced after buying it at the dealership. I was pleasantly surprised to just have to pull in to the service (not park outside) garage and check in. The staff was friendly, relatable, and professional. Service took maybe 45 minutes tops. Overall A++ More

My Ford Escape Service When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation More

oil change tire rotation When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anyt When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anything that they might have found and explain to me in a way that i understand. I worked with Patrick this past weekend and as always he was great! More

Warranty repair was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. More

Shelby service Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. More

They corrected shabby wirk done by Courtesy Lincoln in Georg I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also did a good job!! More

Great sales / Great service Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need to pick it up , I’ll usually wait for it or sometimes do errands with my daughter and they sent me a txt to tell me it’s done , and there is no problems. Now on my Second car from Cortese and will probably get another in 3-4 years More

Oil change Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit aroun Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit around and wait until they have an opening to fit you in. More