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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,229 Reviews

1,229 Reviews of Cortese Ford Lincoln - Service Center

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October 02, 2019

Always friendly and good service Any time I bring my vehicle in for service, they are friendly and helpful. They answer all my questions in a way that I can understand. More

by lmcjury28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren, Service Manager
Oct 02, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto.

October 02, 2019

Fast, efficient Took good care of my car. Seriously 25 words! wordwordword word word word word word word word word word word word word word word word word More

by lmetcalf@library.rochester.edu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember Darren Van Orden
Oct 02, 2019 -

Cortese Ford Lincoln responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction!

October 02, 2019

oil change/tire rotation Always quick, professional service. Patrick is very helpful. A bit on the 'pricey" side but worth knowing everything is done correctly. Convenien More

by lindamom65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2019 -

Cortese Ford Lincoln responded

Linda, thank you for taking the time out of your day to tell us about your experience. Reviews like yours provide encouraging feedback.

September 29, 2019

Horrible Brought my MKZ Hybrid in for airbag recall. Service was bad from beginning to end. Rude when making appointment. Loaner procedure was long and pa More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Cortese Ford Lincoln responded

Brian, I am very sorry to hear about this experience. I would like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

September 21, 2019

Great service As always great service and courteous professional employees doing a great job to get me back on the road. Thank you again to Kieth and Darren V. More

by Kelly.jim48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren V.
Sep 23, 2019 -

Cortese Ford Lincoln responded

Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Ford Lincoln, Inc.!

September 21, 2019

very satisfied! I found the manager to be very courteous and timely in getting my oil change done.! I was in and out of the service department before i knew it! More

by siracusa6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Cortese Ford Lincoln responded

We appreciate your positive review about your recent experience with us!

September 20, 2019

Great Service! Patrick and Darren in the service department are great to work with keeping me informed and updated with text messages on the status of my vehicle and More

by toddgordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren
Sep 23, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 19, 2019

Grimy xxxxx Was quoted 2000 dollars for a couple hundred dollars worth of work. A small part in my door handle broke and i was told i needed to replace the ENTIR More

by GRIMY xxxx JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : I dont know there names. i didnt come incontact with 10 people., Ron Christiano, Dave Robinson, Shane Chapin, David Eichelberger, Jeff Cooper
Sep 19, 2019 -

Cortese Ford Lincoln responded

I would really like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

September 18, 2019

Recall service on my 2015 Ford Focus The recall service was done on time and very quickly. No issues. The customer waiting area was very good, with place for my laptop and free coffee. More

by DAVID.YUHAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Cortese Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 17, 2019

Battery replacement My started to die & I found that I couldn't replace it easily. Darren & Patrick were great in getting my car in for service & having it done the next More

by Vfallon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Darren VanOrden
Sep 19, 2019 -

Cortese Ford Lincoln responded

Thanks for the positive star rating! We hope to see you again!

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