Back

Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,229 Reviews

1,229 Reviews of Cortese Ford Lincoln - Service Center

Sort by
March 08, 2020

amazing Always look forward to seeing Patrick Zimmerman at Cortese Service department. He is very friendly and courteous. You can count on your car being serv More

by JAMA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review of Patrick!

March 05, 2020

Had my car serviced, it was a bit pricy. It needed more work done to it then I anticipated but it was done in the time thy said it would.. Like I said it was a bit pricy. More

by rhowie3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Cortese Ford Lincoln responded

Thanks for the feedback! We appreciate the good review. Samantha Cortese

March 05, 2020

Repair work Service department if overall very organized and friendly. Car is ready when promised and experience was good. I was unfortunately unable to have re More

by NathanAmy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossier
Mar 10, 2020 -

Cortese Ford Lincoln responded

I am sorry that you were not happy with the pricing. Next time please call me directly and I will do my best to help you out. Samantha Cortese Customer Relations Manager 585-277-3214

March 02, 2020

Service was prompt and everyone was very friendly and helpful. I had to get my alignment done and I appreciated being shown the as-found/as-left report. Thank you! More

by macauchy
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Cortese Ford Lincoln responded

Thanks so much for the great review!

March 02, 2020

I’ve been coming to Cortese or Rochester for probably close to 20 years. Darren has been the associate that I have worked with every time and he’s always a pleasure to deal with. He always is fair and ho More

by aa.alquist
Recommend Dealer
Yes
Employees Worked With
Darren
Mar 03, 2020 -

Cortese Ford Lincoln responded

Thanks for the 5 stars!

February 28, 2020

I have been a customer at Cortese Ford for over 15 years. The service is always excellent. My low tire pressure indicator came on, so I brought it in to check the back rear tire. They reset the warning li More

by dexterwinter
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Cortese Ford Lincoln responded

Thank you for the great review!

February 27, 2020

Very professional. Al did a great job communicating during my service appointment. Rick Crego always does professional thorough work. We appreciate them both. We will return again More

by Sherrytesch
Recommend Dealer
Yes
Employees Worked With
Al in service & Rick Crego are amazing!
Feb 28, 2020 -

Cortese Ford Lincoln responded

Thanks for the 5 stars!

February 27, 2020

I had my car in for service on Monday. Everyone I came in contact (Keith & Patrick) in the service department, Darren the Finance Manager who helped me when I purchased my car were thorough & pleasant!!!! More

by Diann
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

February 21, 2020

The service department understood my concerns and got it done right. Patrick my service writer took the time to listen. I am very happy with Cortese both sales and service. I’ve done business there for year More

by Gdisano
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna Spofford
Feb 25, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review! We hope to see you soon. Samantha Cortese Customer Relations Manager 585-277-3214

February 18, 2020

Concerns My concern is why do you have to pay the full price for diagnostic when the job is being completed by your service department? Not sure if oil change More

by emma.miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Cortese Ford Lincoln responded

Emma, i will look into this and let you know. Samantha cortese

...
74
...