Cortese Ford Lincoln - Service Center

Have been going here for 20 years. We have gone to the service department at Cortese for 20 years. The only car that I have owned that I did not bring for service here was a 2009 Cadill We have gone to the service department at Cortese for 20 years. The only car that I have owned that I did not bring for service here was a 2009 Cadillac CTSV with the supercharged engine, because the technicians did not have the equipment to handle the engine. Otherwise, every car that I have owned, they do the work on the car, even beyond the warranty period. More

Actually, it was awesome. I haven't bought a car at Cortese, but I have been using their Service Department since about 2013, and they just got even better since Al started wor I haven't bought a car at Cortese, but I have been using their Service Department since about 2013, and they just got even better since Al started working there. I've been struggling with a repeating set of winter problems, things like my battery pooping out when the temp is below zero, and my tires disintegrating, and while Cortese service department did their best for the most part, it wasn't until today that Al, who's new, helped me understand what the underlying problem is and how to avoid most of the negative results. Basic problem, which I didn't figure out, and no one else did, until this week, is that until moving to the NE US in 2011, I've lived my entire life on the West Coast, and had no experience with NE winters, and no idea what kinds of problems winter weather could cause, especially in a car permanently parked in an open lot. Al explained specifically and in depth, made suggestions for how to avoid a lot of what I've had to deal with repeatedly every year, and left me feeling like I wasn't helpless (and stupid) after all. Great feeling! Thanks, Al!!! More

Service met my expectation. Jack Hawes is professional and gave me good options for my next leasing experience. Al the service advisor is always polite and professional. and gave me good options for my next leasing experience. Al the service advisor is always polite and professional. More

Great service department. This is one of the best service departments in our area. People are friendly, the staff is knowledgeable and they deliver on their promises. You can This is one of the best service departments in our area. People are friendly, the staff is knowledgeable and they deliver on their promises. You can’t ask for more than that. More

Darren was very helpful and knowledgeable about service, warranty work, and took the time to keep me in the loop throughout my vehicle repair. He ensured I was taken care of properly throughout the experien warranty work, and took the time to keep me in the loop throughout my vehicle repair. He ensured I was taken care of properly throughout the experience. 5 stars to him as he isn't listed below. More

Great and efficient service! Al in service was awesome. Friendly and efficient! Kevin Mack assisted with clean truck. Thank you to all who serviced my truck! Friendly and efficient! Kevin Mack assisted with clean truck. Thank you to all who serviced my truck! More

Appointment was very easy to schedule. Front staff was knowledge and friendly. I was notified when truck was ready. And it was done on time. Great job. knowledge and friendly. I was notified when truck was ready. And it was done on time. Great job. More

Wheel bearings They did a good job, finished the job when promised. It was more expensive than other shops. I normally would go to another shop, but problem needed t They did a good job, finished the job when promised. It was more expensive than other shops. I normally would go to another shop, but problem needed to be done at that time. More

Work was thorough I made the appointment online, showed up before I was scheduled(7:30am). My appointment took longer than expected. I was checked on regularly which w I made the appointment online, showed up before I was scheduled(7:30am). My appointment took longer than expected. I was checked on regularly which was nice. Darren is a good person. More

Patrick Zimmerman always provides excellent service. Patrick has excellent customer service skills, he is professional, yet friendly and easy to work with. He explains the issue clearly and takes the ti Patrick has excellent customer service skills, he is professional, yet friendly and easy to work with. He explains the issue clearly and takes the time to answer any questions and concerns I may have. Patrick and the service technicians went out of their way to squeeze me in on a busy day to determine what the issue was and the resolution needed. Thanks More