Cortese Ford Lincoln - Service Center

Average service When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can mean the difference between a good or poor survey. Also, you should inform potential customers that you no longer offer shuttle service. Doing so will at least prevent them from being stranded at the dealership or not being able to get their car back when it is done. Finally, when someone calls your business, their call should at the very least be answered. Calling your customer service number and getting voicemail is a non-starter. More

Work performed was fine, follow up was not. Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it, it was covered under my service contract, but they would need to order the parts. It would likely be a two day job, and it sounded like he wasn't really looking forward to asking the technicians to perform the work. They gave me the option to keep the truck on the lot or take it home until parts arrived, Called back 4 or 5 days later when I heard nothing, I was told that they would call me when the parts came in, but it wasn't going to happen until first week of July. After hearing nothing, called back again 3rd week of July. Parts were in... by the conversation, it sounded like the parts had been sitting there for quite a while. Took the next available appointment and now my sunroof works. The service work performed was fine, just frustrating to have a lack of follow-up and for this to take such a long time. More

I got my car in earlier the day before my appointment. This let them start the job earlier. Even snuck an inspection so that saved me another trip in This let them start the job earlier. Even snuck an inspection so that saved me another trip in More

Dsrren is an excellent service rep. He should be promoted . He is always friendly, flexible , courteous and cordial. . He would make an exvellent service msnager.. This opinion is based upon 10 years of obs . He is always friendly, flexible , courteous and cordial. . He would make an exvellent service msnager.. This opinion is based upon 10 years of observation. More

They were able to get me in quickly and completed the work ahead of schedule. Service representative was knowledgeable and friendly. I would recommend to friends and family work ahead of schedule. Service representative was knowledgeable and friendly. I would recommend to friends and family More

Cortese Ford is an excellent place for purchasing your car or having it worked on. From the Service area with Darren and all those responsible for the care of your car, you are getting the best. car or having it worked on. From the Service area with Darren and all those responsible for the care of your car, you are getting the best. More

Service and work, and professionalism by Darren and the service technician, was as always.....outstanding. I will continue to have my vehicle serviced at Cortese, and will recommend them to others. service technician, was as always.....outstanding. I will continue to have my vehicle serviced at Cortese, and will recommend them to others. More

Had first appointment for renewal of NYS Inspection on my Ranger. Went great, & inquired about roof rack options/costs. Looked up numbers, but receipt copy I received didn't have the info. Ranger. Went great, & inquired about roof rack options/costs. Looked up numbers, but receipt copy I received didn't have the info. More

Phones down and was not advised of this...therefore was not sure if any issues were found or that car was ready to be picked up. not sure if any issues were found or that car was ready to be picked up. More

Didn’t do all I needed- didn’t have it done on time - didn’t answer text - didn’t communicate after it was done Etc didn’t answer text - didn’t communicate after it was done Etc More