Cortese Ford Lincoln - Service Center

Had oil change / tire rotation / inspection .. Excellent service with timely manner and good feedback ... Specifically had an issue with conversion of FORDPASS points and after trying to correct on Ford sit service with timely manner and good feedback ... Specifically had an issue with conversion of FORDPASS points and after trying to correct on Ford site thru my phone & call to Customer Service ( that still didn’t correct issue) the Office cashier went BEYOND !! By calling Ford service back & correcting problem!!! More

Darren was Outstanding in service. He provided a last minute appointment and handled the visit in a professional and courteous manner. I would highly recommend him. minute appointment and handled the visit in a professional and courteous manner. I would highly recommend him. More

Good customer service Al, was pleasure to work with and had vehicle back on time, work was do correctly, paper work was minimal ,it was a pleasure to work with Al. Al, was pleasure to work with and had vehicle back on time, work was do correctly, paper work was minimal ,it was a pleasure to work with Al. More

The folks at this dealership are just great! I have known the guys behind the counter for many many years, they always deliver great caring service to me!!They'll offer advice for trailering! I have known the guys behind the counter for many many years, they always deliver great caring service to me!!They'll offer advice for trailering! More

Battery Replacement I was able to start my car and drop it at the dealership the night before. Al called me and discussed testing the electrical system. I picked it up at I was able to start my car and drop it at the dealership the night before. Al called me and discussed testing the electrical system. I picked it up at the end of the day, and everything was working. No Covid 19 detected in the car. More

Fast, neat and complete I felt very safe given their C19 protocols. The service to my Mustang was thorough and professional. They've been servicing my car for 5 years and I felt very safe given their C19 protocols. The service to my Mustang was thorough and professional. They've been servicing my car for 5 years and I've always been happy with the results. Thank you Cortese Team! More

The work I needed done took over 2 months to complete. Parts needed to be ordered and they never bothered to call. Nothing was told to me when I picked up my vehicle, I was just told to take the work ord Parts needed to be ordered and they never bothered to call. Nothing was told to me when I picked up my vehicle, I was just told to take the work order to the cashier. When cashing out, I was instructed to insert my card but was never told how much it was until asked. They never call when the service is complete, I always have to call them. Communication is key. More

Covid Visit I needed servicing during the Covid crisis and Cortese was very accommodating with no-contact service. They also did an awesome job of maintaining my I needed servicing during the Covid crisis and Cortese was very accommodating with no-contact service. They also did an awesome job of maintaining my car, as always. More

Service on my ford edge I had to come in and get a replacement tire. However the wait was very long. It got done, but not to the usual standards from Cortese. I assume to the I had to come in and get a replacement tire. However the wait was very long. It got done, but not to the usual standards from Cortese. I assume to the current health situation this is why, Hopefully it gets better. More

Service is outstanding... always upfront with the potential cost and how long the repair will take. The service technician fixed the problem and had me back on the road sooner than expected! potential cost and how long the repair will take. The service technician fixed the problem and had me back on the road sooner than expected! More