Cortese Ford Lincoln - Service Center

I have a Jeep Grand Cherokee that I bought at Patrick Jeep where I was getting the very best service that I was always happy with. However, politics gave the Jeep warranty service to Cortese Jeep and I Jeep where I was getting the very best service that I was always happy with. However, politics gave the Jeep warranty service to Cortese Jeep and I went to them for service recently. The power window motor on my driver's door had stopped working so I brought me Jeep into Cortese. After I drove my Jeep into their service area, I walked up to the service desks along the wall of the service which really resemebled more like a car wash than a quality customer service area. When I walked upto several services consultants, they just sat there and would not even look up at me from their computers for five or ten minutes. No courtesy on their part to even acknowlegdge me that I was standing there as a customer. Well to get beyond that, I got a service estimate to repair my powder window at a cost of over $450. They had to order the parts, and I went back the next day to complete the repairs. When my Jeep GC was done, I paid for the $450 and got into my Jeep. After I turned on the ignition key, I tried the REPAIRED power window on my driver's door. As I hit the electronic button to lower the window, the window WENT CRASHING THROUGH TO THE BOTTOM OF THE DOOR FRAME. I was shocked as to what happened. Fortunately, the window did not break into a million pieces. I was fortunate also that it was not a rainy day, otherwise I might not have tried the window until I got home or much later than that. I WAS VERY UPSET AT THE POOR QUALITY OF CORTESE'S SERVICE DEPARTMENT. I went back into the service area, and I COULD NOT FIND ONE SINGLE SERVICE PERSON IN CORTESE'S SERVICE AREA. THEY HAD ALL DISAPPEARED. After waiting for several minutes, the service manager and the other service people came back from BREAK TIME. How about leaving at least one service person in the service area when on break. I was very upset and talked with the service manager, and told him about the window that crashed thru the door frame. I SAID WHY DID SOMEONE NOT TAKE THE TIME TO SEE IF THE REPAIRS MADE WERE DONE PROPERLY. I SAID I PAID $450 FOR THIS REPAIR, AND NO ONE EVEN BOTHERED TO CHECK TO SEE IF THE WINDOW WAS REPAIRED PROPERLY. HE DIDN'T KNOW WHAT TO SAY. I then had to wait about 45 minutes for them to correct the window. As I waited in the next door customer area, the mechanic came up to me and said he had fixed the window. He explained that there are two 10 mm screws that hold the window in the frame, and he FORGET TO TIGHTEN THEM. I said why did you not check to see if the repairs where made properly the FIRST TIME you my Jeep. He didn't know what to say. I asked him "did you bother to take the time this second time to see if the window had been repaired properly"? He said yes. I would have expected the service manager to talk with me at the same time the mechanic was talking with me, especially because of the improper service that had done the first time. However, the service manager was not around, and was probably taking another work break. What does this show to me and to other customers about their service when the service manager couldn't find the time to talk to me in person with the mechanic and make sure everything was to my complete satisfaction, especially after this bad experience with improper repairs. IT SHOWS THAT CORTESE JEEP DOES NOT CARE ABOUT CUSTOMER SERVICE. I will never do business with Cortese Jeep ever again, and will return to Patricks where their service mechanics know what they are doing. Later I received an email from Cortese asking me about the quality of my service. To make a long story short, I got on their chat room on the Internet and told them the above story. Their response was "were the repairs completed by the time I left them?". I said Yes, but only after I had to go through the above BAD EXPERIENCE with them. All they were looking for was a yes from me so they could say their service was completed, but that was only after the bad experience I had. If I had not tested the window before I left Cortese and tried the window days later, I probably would have been ressponsible for the replacement of a broken window if it had been broken. I WILL TELL EVERYONE I TALK TO ABOUT JEEPS AND CORTESE, AND HOW BAD THEIR SERVICE IS AND THEIR TREATMENT OF CUSTOMERS. More

Very shoddy workmanship, overcharged for anything they ever did for me and never stood behind the new Focus ZX3 I bought new from them. Very poor communication if and when they called me. Lied to me abo ever did for me and never stood behind the new Focus ZX3 I bought new from them. Very poor communication if and when they called me. Lied to me about the cost or repiars and used foul language on the phone when dealing with me. This was the worst mistake of my life buying from this place. More