Cortese Ford Lincoln

Tom was easy to work with and pretty laid back which was nice. He helped me through the process and communicated with me well. I had an overall good experience except for one very negative customer service nice. He helped me through the process and communicated with me well. I had an overall good experience except for one very negative customer service experience with Michelle on the phone (she was very rude and had very poor customer service) More

Both Tim and Dan were very friendly and helpful. Tim was very knowledgeable regarding the MKX. He was a good saleman, but not pushy. When I picked up my vehicle he patiently explained everything to me. I very knowledgeable regarding the MKX. He was a good saleman, but not pushy. When I picked up my vehicle he patiently explained everything to me. I would recommend Tim to my friends looking for a car. More

I reached the dealership via the internet and Dave immediately responded and expressed interest in my trade-in. I received an appointment and Dave was there with both cars I was interested in testing. immediately responded and expressed interest in my trade-in. I received an appointment and Dave was there with both cars I was interested in testing. He was knowledgeable and reviewed the entire 900 mile inventory to find a car that met my preference. I had a dollar amount in mind for a lease payment and he worked backward through the process to get the deal approved at the downpayment and monthly payment I had requested. More

We were 30 minutes late for the appointment but the sales staff were very understanding. The sale was handled with professionalism coupled with friendliness. We knew what we wanted to buy and Dave knew what staff were very understanding. The sale was handled with professionalism coupled with friendliness. We knew what we wanted to buy and Dave knew what we wanted and we finished the deal in about one hour. More

We felt that we were treated fairly and well. The salepersons were knowledgeable and friendly. The check out process was relatively fast and we were satisfied. salepersons were knowledgeable and friendly. The check out process was relatively fast and we were satisfied. More

I have been servicing my Ford Taurus for years at Cortese Ford. They have always been honest and never tried to sell me something I don't need. I bought my car from another dealer, but will always come to Ford. They have always been honest and never tried to sell me something I don't need. I bought my car from another dealer, but will always come to Cortese because of the service, and the excellent customer service I receive each and every time. I have been looking to buy a newer car, but my credit needs improvement. Dave was very upfront with me. I know that when I am able to buy, I will buy from Cortese because they always have informed me of what I need and have never tried to pull a fast one in trying to get a bigger sale. These guys are the greatest!! My son also has his Dodge Ram serviced at Cortese Dodge. All the team are very knowledgeable, polite and always go the extra mile to help you and inform you of what would be the best approach. Thank you for such excellent service over the years!! More

The total car buying experience was a pleasurable one for me. Every attempt at getting me the right vehicle for the right price was made by everyone I had contact with starting from Jason Miller at the inter me. Every attempt at getting me the right vehicle for the right price was made by everyone I had contact with starting from Jason Miller at the internet desk, to the salesman Tom Ciavarri, to the sales manager Ron Fredericks. Jason handled my questions and my emails in a prompt manner without pressure, even went out of his way to answer questions for me beyond his scope. Tom Ciavarri was great to work with. Pleasant and knowledgeable, I could tell he was very interested in getting me the right vehicle to meet my needs and was in my corner in getting me the right price. The back-and-forth was kept to an absolute minimum, I liked that, I dealt almost exclusively with Tom. I had shopped around a couple of other dealers for a similar vehicle, I was pleasantly surprised by the final offer I received from the sales manager Ron Fredericks, I got a truck with more options at a better price than the other guys, I was truly blown away, I could not pass it up, I bought from Cortese. Thank you Jason, Tom, and Ron. More

The salesman, David Eichelberger, went over and beyond in his efforts to help us when we purchased a car. The rest of the staff were very nice as well. We had previously taken our older car in to be r in his efforts to help us when we purchased a car. The rest of the staff were very nice as well. We had previously taken our older car in to be repaired after an accident, and we received the same wonderful treatment then that we received when we returned to buy a new car. We would certainly recommend this company to anyone. N. Stiles More

Have been coming to this dealership since the original dealership that I bought my car from went out of business. I have always been treated with friendly and courteous service. I always feel that I can dealership that I bought my car from went out of business. I have always been treated with friendly and courteous service. I always feel that I can trust that I will get the best price for any service that I need and every employee that I have dealt with have been very friendly and courteous. I would definitely recommend Cortese Auto to my friends and family. I also enjoyed the new waiting area with internet access and new TV. I will continue to come and have my car serviced for as long as I own it. More

I've had my last 4 cars serviced at Cortese Lincoln-Mercury and have always been satisfied with their work. They listen to what needs to be done and deliver what they promise to do. Best Lincoln-Mercury and have always been satisfied with their work. They listen to what needs to be done and deliver what they promise to do. Best of all they keep me informed of any changes in the details or timing of the services they are providing. Most of my service visits are for routine maintenance. I call a day ahead to be sure they have time and then have a cup of coffee and read for a few minutes until my car is ready. The current service visit was for a more extensive repair on my older car. The repair was promised by the end of the day and Dino called when he said he would to say it was ready. I used the shuttle service to be dropped off after I took the car in yesterday morning, left the car overnight, and had the shuttle pick me up early this morning. Again, all as promised. Reliable shuttle service throughout the day is another important factor in giving Cortese a high rating. I can have my cars serviced as/when needed without the inconvenience of having to make special arrangements to get to/from the dealership. More