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Cortese Ford Lincoln

Rochester, NY

4.6
2,312 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,312 reviews

October 29, 2011

I want to start out by thanking Dave Eichelberger for going the distance and beyond for me when other dealerships would not give me the time. I had negative equity and a payment that I had to stay in and More

by barber14482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Eichelberger
October 27, 2011

DAVE WAS AT THE FORD GARAGE AND I WAS LOOKING FOR THE 2010 VW TDI ADVERTISED THRU EBAY. DAVE TOOK ME FOR A RIDE IN THE CAR AND WAS MORE KNOWLEDGABLE ABOUT THE CAR THAN I WAS AND HE'S A FORD SALESPERSON. More

by PETE LOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVE EICHELBERGER
October 27, 2011

I would highly recommend Cortese Auto Group to my family and friends who are in the market for a new or used vehicle to ask for Andrea Grippi. Andrea provided excellent service who went out of her way to a More

by Barbara Sturnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Grippi , Andrea Chapin
October 24, 2011

Stopped in looking for a new vehicle, not knowing what we wanted. Test drove a couple models, but wanted to look at other manufacturers as well. Very informative, with no pressure from the sales team. Aft More

by bigelu86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Warren
October 24, 2011

I went to Cortese to trade in my old Stratus for cash, but ended up leaving with a 2008 Jeep Grand Cherokee and trade-in. I'm glad and surprised that I was assigned a salesman who is not afraid to tell it More

by freestyle7457`
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua O'Campo
October 23, 2011

I had an 11:30 amd appt and needed my car back in an hour tops to make it to a demonstration I was doing. I had to be there by 1:00 pm to set up and discuss things with my hostesses. I was having an oil chan More

by DLillie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
October 18, 2011

Ron was very knowledgable and professional. He walked me through all the features and put me in a car I would like. Actually, I love it! More

by skyline9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Christiano, Ron Christiano
October 16, 2011

The salesman never offered a business card or even offered to show a vehicle to me, nor did he offer me a test drive. The "offer" was hand written on the copy of the Jeep printout that I had brought w More

by nutcase63
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua C
Oct 17, 2011 -

Cortese Ford Lincoln responded

I apologize for your experience with your salesperson at our dealership. Please contact me if you would like to discuss this matter, I would like to earn your business. Thank you, John Cortese

Oct 31, 2011 -

Cortese Ford Lincoln responded

We are surprised to hear about your experience with Josh O'Campo at Cortese Auto Block. Josh is one of our best sales representativesat Cortese Jeep and has a 4.8 satisfaction review rating on DealerRater. Josh has a process that he executes with military precision for all his clients so everyone gets treated the same. We interviewed Josh and you had already driven a Wrangler and just wanted numbers. Josh always presents his numbers on his tablet in Excel to break down everything including all the fees, taxes,rebates, etc. Upon further communication with you, it seemed that the issue was not how you were treated, but to get us to lower our best price to you even more. If a different dealer beats our deal fair and square, that’s business and we thank you for the opportunity to earn yours!

October 12, 2011

Bob Harmor,was very friendly, thorough and even made sure Bob Harmor,was very friendly, thorough and even made sure I knew how to use the Bluetooth along with personal devices. Sat and Chat with my family w More

by blatina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Harmor
October 09, 2011

I went in to the dealership like anyone does, expecting a hassle, and the typical car salesman routine. Not the case here. Josh was great. He was knowledgeable, friendly, and most important honest. He found More

by Shawn Rathke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh O'Campo
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