Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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I want to start out by thanking Dave Eichelberger for going the distance and beyond for me when other dealerships would not give me the time. I had negative equity and a payment that I had to stay in and going the distance and beyond for me when other dealerships would not give me the time. I had negative equity and a payment that I had to stay in and Dave said he could make it work. True to his word Dave did. Not only did I purchace my explorer from Dave my cousin with new credit Dave got him into a brand new car when other dealers told him it would never happen. The whole staff at Cortese is what makes this dealership get 5 stars in my opinion. I have had a couple of small issues and never once was mistreated by servece or told I need more than what was required. I have purchased many used cars in the past but I assure you when it comes time to make my next purchace it won't be from any other dealer or salesman. I actually tried to make another purchace and they talked me out of it so I will get a better deal in the near future. Keep in mind that no one makes money if I walk out the door in my same car. This is a dealership that works for you not there pockets. Thanks again to everyone at Cortese Ford and many thanks to Dave. More
DAVE WAS AT THE FORD GARAGE AND I WAS LOOKING FOR THE 2010 VW TDI ADVERTISED THRU EBAY. DAVE TOOK ME FOR A RIDE IN THE CAR AND WAS MORE KNOWLEDGABLE ABOUT THE CAR THAN I WAS AND HE'S A FORD SALESPERSON. 2010 VW TDI ADVERTISED THRU EBAY. DAVE TOOK ME FOR A RIDE IN THE CAR AND WAS MORE KNOWLEDGABLE ABOUT THE CAR THAN I WAS AND HE'S A FORD SALESPERSON. I DROVE MY 06 HONDA, MY BUSINESS CAR, BUT WAS INTERESTED IN TRADING MY WIFE'S 06 SUBARU. I WAS OFFERED A FAIR WHOLESALE PRICE FOR THE SUBARU (UNSEEN) AND DAVE WROTE UP THE OFFER WHICH I ACCEPTED. I WENT HOME GOT THE CAR, RETURNED TO THE DEALER AND CONSUMMATED THE DEAL. I HAD HOPED TO GET A LITTLE MORE FOR THE SUBARU, BUT OVERALL VERY HAPPY WITH THE WAY DAVE TREATED ME. THAT NIGHT I DROVE THE VW HOME TO MY WIFE WHO HAD NOT EVEN SEEN THE CAR. I KNEW SHE'D BE PLEASED AND SHE WAS. DAVE HAS MY FUTURE BUSINESS. AT NO TIME DID I FEEL PRESSURED TO BUY THE VW. IT WAS A CAR THAT I'VE BEEN LOOKING FOR FOR MANY MONTHS. More
I would highly recommend Cortese Auto Group to my family and friends who are in the market for a new or used vehicle to ask for Andrea Grippi. Andrea provided excellent service who went out of her way to a and friends who are in the market for a new or used vehicle to ask for Andrea Grippi. Andrea provided excellent service who went out of her way to answer all of our many questions. Andrea is a true example of an honest, hard working salesperson who truly gives 100% of herself in making sure her customer is satisfied. More
Stopped in looking for a new vehicle, not knowing what we wanted. Test drove a couple models, but wanted to look at other manufacturers as well. Very informative, with no pressure from the sales team. Aft wanted. Test drove a couple models, but wanted to look at other manufacturers as well. Very informative, with no pressure from the sales team. After several weeks of shopping around, and being bombarded with constant, daily phone calls from other dealers, we returned to Denise, knowing exactly what we wanted. Cortese searched for the options we wanted, but did not find an exact match, so they ordered our vehicle to match our specific needs, without being pressured to "settle" for a vehicle that was close. Was told 4 to 6 weeks for delivery, and the Explorer arrived on the 4th week. There was never a hiccup during the entire process. And the service didn't stop after we took possession of the new Explorer. We have received several calls asking if we are happy with the vehicle and if we have any questions regarding the technology within the vehicle. We will be lifelong customers for both sales and service. A+++ to Ford, and the Cortese Sales, Finance and Management teams for a great experience. More
I went to Cortese to trade in my old Stratus for cash, but ended up leaving with a 2008 Jeep Grand Cherokee and trade-in. I'm glad and surprised that I was assigned a salesman who is not afraid to tell it but ended up leaving with a 2008 Jeep Grand Cherokee and trade-in. I'm glad and surprised that I was assigned a salesman who is not afraid to tell it how it is and truly work to get you the best price. It is hardworking, genuinely nice individuals like this who keep customers coming back for years. Thanks for breaking the stereotype of the used car salesman and getting me into a nice vehicle within my price range. More
I had an 11:30 amd appt and needed my car back in an hour tops to make it to a demonstration I was doing. I had to be there by 1:00 pm to set up and discuss things with my hostesses. I was having an oil chan tops to make it to a demonstration I was doing. I had to be there by 1:00 pm to set up and discuss things with my hostesses. I was having an oil change and a tire rotation. I had a free rotation on file and he took my word for it. How many people believe a customer without double checking? I liked that they trusted me as much as I trust them! Not only that...they had me out in less than 45 minutes and I made it to my Demonstration with time to spare! How many dealerships listen to the customer's needs and deliver on time for you???? Great Dealership! I stopped using the dealership I bought my car at (Doan Dodge) because it always came back with more problems than when I took it in AND one person would say one thing and then the next person would not honor it. I only let Cortese work on my car now. They're the only ones I trust to do it, on time and right! Not to mention - EVERY PERSON IS FRIENDLY!!! Being female a lot of Service Departments act as if I don't know anything. Cortese ALWAYS treats me with respect and the same as they treat any man in there. They don't assume female = stupid about cars. LOVE THAT about them! More
Ron was very knowledgable and professional. He walked me through all the features and put me in a car I would like. Actually, I love it! through all the features and put me in a car I would like. Actually, I love it! More
The salesman never offered a business card or even offered to show a vehicle to me, nor did he offer me a test drive. The "offer" was hand written on the copy of the Jeep printout that I had brought w offered to show a vehicle to me, nor did he offer me a test drive. The "offer" was hand written on the copy of the Jeep printout that I had brought with me listing the options that I was seeking on the Jeep that I was intending to purchase and "slapped" down on the table. The salesman came off as in a hurry and that I was taking up his valuable time. I was in and out without even considering a purchase. Nor would I ever now. I will be sharing my very unpleasant experience with family and friends. More
Bob Harmor,was very friendly, thorough and even made sure Bob Harmor,was very friendly, thorough and even made sure I knew how to use the Bluetooth along with personal devices. Sat and Chat with my family w Bob Harmor,was very friendly, thorough and even made sure I knew how to use the Bluetooth along with personal devices. Sat and Chat with my family while paperwork was being generated. I thought he was very personable. I’m sorry I don’t recall the name of the gentleman that helped us with the finances, he too was very courteous. Thank you, More
I went in to the dealership like anyone does, expecting a hassle, and the typical car salesman routine. Not the case here. Josh was great. He was knowledgeable, friendly, and most important honest. He found hassle, and the typical car salesman routine. Not the case here. Josh was great. He was knowledgeable, friendly, and most important honest. He found a couple of cars that would have been options for me both of which I really liked. I was given information and allowed to make a decision. They got me out of a 2001 Ford financed through a finance house into a brand new Mitsubishi Lancer while lowering my interest rate nearly ELEVEN points. These guys rock on the Corteses Auto Block! More