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Cortese Ford Lincoln

Rochester, NY

4.6
2,344 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,344 reviews

March 11, 2019

problem solved quickly and painlessly I dropped my car off for some warranty work. Cortese provided shuttle service home and back (with a very friendly and courteous driver named Dick) I w More

by mizlobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
Jun 14, 2019 -

Cortese Ford Lincoln responded

Reviews like yours provide encouraging feedback. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 11, 2019

Great service Had the hood latch assembly replaced. Told it would take up to 3 hours. In an out in 45 minutes . Very pleased with service and efficiency More

by TIMDOWNS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Timdowns2, we appreciate your recommendation of our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

March 10, 2019

I went in to have my F150 serviced. I came into have my truck serviced and Tom Ciavarri who was my salesmen of the vehicle went out of his way to make sure I was taken care of. He conti More

by F-150 4 Life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Ciavarri
Jun 14, 2019 -

Cortese Ford Lincoln responded

F-150 4 Life, your comments keep us motivated and working hard for all our guests! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

March 08, 2019

Very Smooth and Easy Sale It was easy when you know what you want and with a salesman like Jack that make the sale smooth and pleasant. Thank you again. More

by nyjfis315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichelberger, Jeff Cooper
Jun 14, 2019 -

Cortese Ford Lincoln responded

Nyjfis315, we appreciate your recommendation of our dealership! Thank you so much for choosing Cortese Ford Lincoln, Inc. as your first choice for service! Samantha Cortese Customer Relations Manager 585-277-3214

March 08, 2019

Repair in timely manner Had rear hatch repaired due to the back window broke and glass jammed in the hatch mechanism. Was fixed in one day with a appointment. More

by tim768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service - Al Rosseter
Jun 14, 2019 -

Cortese Ford Lincoln responded

Tim768, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Samantha Cortese Customer Relations Manager 585-277-3214

March 07, 2019

Great service Job well done Patrick made sure i was well taken care of fast, job well done, i will always recommend ford for all service 👍👍 Patrick More

by oakleycraig60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

We are happy we could make your experience a positive one! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

March 06, 2019

oil change and more signed up for an oil change and top off the fluids. your service rep recommended that i rotate the tires something i wanted to do but forgot to ask fo More

by hsawolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Halter
Jun 14, 2019 -

Cortese Ford Lincoln responded

Hsawolf, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Samantha Cortese Customer Relations Manager 585-277-3214

March 06, 2019

Great customer service Lou was fantastic. He knew exactly what I was looking for and didn’t try to get me to switch to anything else or try something different. He treated m More

by frannie_mcewen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Siragusa, Jeff Cooper
Jun 14, 2019 -

Cortese Ford Lincoln responded

Frannie_mcewen, we appreciate your recommendation of our dealership! Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

March 04, 2019

Lou siragusa Lou Siragusa you went above and beyond for us. Can't thank you enough for you time. We are loving the Ford escape. Definitely will recommend you. More

by Wahls81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Siragusa
Jun 14, 2019 -

Cortese Ford Lincoln responded

Wahls81, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

March 04, 2019

experience As always your service department makes it easy to schedule appointments. Your service advisers are very courteous and listen to my concerns and answ More

by jcpowell45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Vanorden, Al (do not recall last name), Shane Chapin, Naim Daniels
Jun 14, 2019 -

Cortese Ford Lincoln responded

Jcpowell45, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

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