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Cortese Ford Lincoln

Rochester, NY

4.6
2,350 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,350 reviews

July 23, 2019

Great service My new car needed work on the brakes. They took it in even though I didn't have an appointment and the work was done quickly and the brakes were fine More

by SAMSMOM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Bay
Jul 24, 2019 -

Cortese Ford Lincoln responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 23, 2019

Cortese Ford service is great! I have been going to Cortese for service on my Escape for almost 10 years. They are always very friendly, professional and knowledgeable. Patrick Zimm More

by CODYCANNON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

Cortese Ford Lincoln responded

At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

July 23, 2019

Best prices in the city of Rochester We looked at a lot of dealers, and Cortese starts out less than others, so that helps when purchasing. We added a few options but did not get as much More

by Tara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Ciavarri
Jul 24, 2019 -

Cortese Ford Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

July 20, 2019

Great Service and Easy Process I had a great experience using a car at this dealership. Process was quick and easy. Very positive with both sales and finance. I would buy from th More

by Wendy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ryan Pancione, Jeff Cooper
Jul 24, 2019 -

Cortese Ford Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

July 19, 2019

I brought my 2018 Ford F-150 in for brake controller issue The brake controller issue was taken care of, the recall took longer than expected. The service person Darren was very attentive with following up wit More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

Cortese Ford Lincoln responded

Hello Dave, thank you for taking the time to let us know about your experience! We are always more than happy to assist you if anything else comes up. Take care!

July 18, 2019

Always a great experience Every time I've been there for an oil change and tire rotation, everyone is very friendly, they always take time for questions, and even some general More

by marisa.cameron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

Cortese Ford Lincoln responded

Marisa, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!

July 18, 2019

COURTEOUS, PATIENT AND PROFESSIONAL THEY MADE BUYING A CAR A VERY PLEASANT EXPERIENCE - THEY TREATED ME WITH DIGNITY AND WERE NOT PUSHY. MY SALESMAN, ANTHONY RAINEY, WAS A COMPLETE PLEA More

by BroFro1914
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Cooper
Jul 22, 2019 -

Cortese Ford Lincoln responded

Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and we're glad that your review reflects this. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 17, 2019

Great Service Every service appointment has been easy to schedule and the work done correctly and promptly. Shuttle service was effciant and hassel free. I would More

by PJACKCELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Vanorden.....5 Stars!
Jul 19, 2019 -

Cortese Ford Lincoln responded

Hello, thank you for your great comments about the quality of service our staff provides! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Samantha Cortese Customer Relations Manager 585-277-3214

July 15, 2019

Fast Service NYS inspection was quickly performed. Checked out with Patrick for payment. I have been a customer for many years. Always great service at Cortese For More

by rgray9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Cortese Ford Lincoln responded

rgray9, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Ford Lincoln, Inc..

July 15, 2019

Recent service experience Brought my car in for an oil change and they found a slice in my drivers side tire and told me it was a safety hazard and feel the price for two tires More

by Plumbers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Cortese Ford Lincoln responded

I am sorry that the vehicle was returned to you dirty. I am happy that you were able to get the stain out yourself, however I would be happy to have you come back and clean the vehicle for you, as well as gas the vehicle for the inconvenience. Please call me directly if you would like to arrange that. Thank you. Samantha Cortese Customer Relations Manager 585-277-3214

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