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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,186 Reviews

1,186 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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June 12, 2019

Quality, efficient Nick and his team were awesome. Best service possible. Very knowledgeable and helpful and easy to discuss concerns. Would recommend this facility to More

by mmoelle1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 18, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

mmoelle1967, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Samantha Cortese Customer Relations Manager 585-277-3214

June 10, 2019

Service I rarely use a dealer for any service but was very pleased with Cortese. If dealer service is ever required, they are where I would go. More

by greg.vanlare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Burnette
Jun 18, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

greg.vanlare, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Samantha Cortese Customer Relations Manager 585/277-3214

June 08, 2019

Wonderful! Brian was great! Service department went above and beyond to make sure my car was in tip top shape. Waiting room was very comfortable and clean. Very More

by Mrsbusch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian was amazing!!
Jun 18, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mrsbusch, we are so happy that you enjoyed your service with Brian! Thanks for taking the time to write a review. Samantha Cortese Customer Relations Manager 585-277-3214

June 08, 2019

Always professional I always have a positive experience when I visit service department. I have never had any thing to complain about. I hope I am able to lease my next More

by detroitdave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 18, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

detroitdave, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for choosing Cortese. as your first choice for service! Samantha Cortese Customer Relations Manager 585-277-3214

June 06, 2019

Wheel lock Well I had a tire rotation back in December to find out when I had a flat i wasn't able to change the tire because the service tech never put my wheel More

by mrdrumgoole33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick
Jun 06, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

mrdrumgoole33, I am very sorry to hear about this experience. I would love to chat with you about this please give me a call at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

June 06, 2019

Great Brian was wonderful and very helpful. He explained what they are going to work on and did a great job. Am going to recommend the service to my friends More

by akinfem71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brain
Jun 18, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

akinfem71, thank you for your kind review. We are very happy to hear that you enjoyed your experience with Brian. We hope to see you soon. Samantha Cortese Customer Relations Manager 585-277-3214

June 01, 2019

Great service on our Van We brought our van in for an oil change and inspection and waited for it and it only took about a hour. We couldn't believe how fast it was done. Ver More

by sabres15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 26, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Samantha Cortese Customer Relations Manager 585-277-3214

June 01, 2019

Great service Jordan did a nice job helping me address the challenge with the audio system in my car. He also had a very calming attitude which helped. More

by staci.henning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
Jun 18, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Stacy, Thank you for your 5 star review! We are very happy to hear that you enjoyed your experience with Jordan. Samantha Cortese Customer Relations Manager 585-277-3214

May 30, 2019

I had to have major work done on my 2018 cherokee. I was happy with the work that was done on my 2018 Cherokee as it needed to have a new rear-differential and wiring harness done. I think Cortese did More

by karen_judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
May 30, 2019

Service Customer service was great, very friendly and helpful staff, fast service, offered loaner car without hassle, didn't have mystery list of unneeded re More

by l_zeluff
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Burnette
Jun 28, 2019 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Samantha Cortese Customer Relations Manager 585-277-3214

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