Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,166 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Great Service and Attention Very attentive and professional service. Kept me informed of progress. Time estimate was accurate. Comfortable waiting area / lounge. Great with follo Very attentive and professional service. Kept me informed of progress. Time estimate was accurate. Comfortable waiting area / lounge. Great with follow up scheduling to install warranty part for replacement. More
Outstanding Customer Service! Jordan greeted me with a helpful, friendly attitude and kept me informed the entire time. He assured that all issues were resolved and made the proce Jordan greeted me with a helpful, friendly attitude and kept me informed the entire time. He assured that all issues were resolved and made the process effortless. I appreciated his focus and his respect for my time and comfort. I feel very comfortable recommending both the Cortese dealership and the service department. More
Great service Jordan Brunette took great care of my concerns. He did it in a timely manner and made sure that I was informed at all times. Jordan Brunette took great care of my concerns. He did it in a timely manner and made sure that I was informed at all times. More
Inspection I hate bringing my car in for service but every time I go to Cortese the service department is so friendly. I scheduled an inspection and they got me I hate bringing my car in for service but every time I go to Cortese the service department is so friendly. I scheduled an inspection and they got me in quick, failed the inspection but they rescheduled me two days later. More
Great and friendly staff. I recommend choosing Cortese. Ever since I started going there in 2018, I do not want to go to any other auto facility. The staff there is so friendly, from the service advisors to Ever since I started going there in 2018, I do not want to go to any other auto facility. The staff there is so friendly, from the service advisors to the shuttle drivers. My current service advisor Nick has been very courteous, professional and nice. My car has received great service by the automotive technicians as well. More
Very good service and my contact person was NMke who was hel My car was ready in good time and my Service Advisor Nick Guidice was very friendly and professional. My car was ready in the time that he gave m My car was ready in good time and my Service Advisor Nick Guidice was very friendly and professional. My car was ready in the time that he gave me. More
Recall Service My service Rep Nick was great. He was very polite & explained everything throughly. He had a loaner car set up in advance of the Service. The work My service Rep Nick was great. He was very polite & explained everything throughly. He had a loaner car set up in advance of the Service. The work was finished in advance of the expected time frame. More
Service Thanks so much for your help. The text updates were very helpful. I was also given a loaner vehicle for the day as my car had a recall which was great Thanks so much for your help. The text updates were very helpful. I was also given a loaner vehicle for the day as my car had a recall which was great. More
Great service Staff in service department in are always very professional and helpful. When I use service department I always have a good experience. Very on top of Staff in service department in are always very professional and helpful. When I use service department I always have a good experience. Very on top of things and friendly. More
oil change, inspection, tire rotation Great overall, but the checkout took much longer than usual. I was contacted that my car was ready, but when I finally arrived after waiting about 1- Great overall, but the checkout took much longer than usual. I was contacted that my car was ready, but when I finally arrived after waiting about 1-1/2 hours for the shuttle, the paperwork was not ready. And, the shuttle driver seemed a little confused and found it difficult to find my street -- I provided directions to get back to the service location. I'd invest in a good, easy to use GPS system for the driver. More