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Corona Nissan
Corona, CA
182 Reviews
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Showing 182 reviews
August 18, 2020
Well the reply I got from my original post on Yelp was lip service just like the times my brother in law had communication with Miller Nissan. My original posting generated an immediate response from Lorr lip service just like the times my brother in law had communication with Miller Nissan. My original posting generated an immediate response from Lorraine Mason the Owner/Loyalty Manager at Nissan, she provided her phone number and asked to be contacted so she could help. My brother in law Called her right away and told her the whole story. She told him “there was nothing she could do but she would have someone who could help call him back. Jacob North, the new Service Manager of Larry Miller did contact him. My brother in law once again told someone his story to yet another manager, and once again was told there was nothing they could do. They charged his account why couldn’t they refund the charge? Seems simple. They gave him the name and number of someone to call at Nissan USA because there was a class action lawsuit that they had lost for the very repair that had been done to his car. He was told that he only had to apply for the lawsuit money and he would be refunded through them. He asked Mr. North why he should go through Nissan USA’S Class Action Lawsuit to regain money that their dealership owed him due to a mistake they made by overcharging him the amount he owed on a car repair the was covered under their extended warranty plan for certified pre-owned vehicles. He should have paid the $50 deductible and they charged him the full repair cost of $3400.00. They would not release his car without payment in full, so he charged the payment, Planning to return with the service contract as evidence of his financial responsibility. He returned to the dealership thinking this would be proof enough to get his refund, Everyone, including the Service Manager agreed a mistake had been made, He should only have paid a $50.00 deductible, but due to some internal reason, they could not issue a refund, He would have to contact Nissan USA. Although he still felt the dealership was responsible for reimbursing him because of service contract he purchased from them, to take the path of least resistance he agreed. He called Nissan USA and once again explained his situation, He was advised that they would have to determine if he qualified for the class action law suit. He received a call a few days later advising him that yes, he did qualify and was told “the dealership really should have taken care” of this. He was given the number to call to leave his name and address on a recording to receive paperwork to complete for the class action lawsuit. He was told that once that paperwork was completed and submitted, the claim would be paid. If he did not hear anything after two weeks he was to “call and leave his information again” He called the number and left his information. He received nothing from them. After two weeks he called and left it again. Now two more weeks have come and gone with nothing. He has even tried contacting Nita, the lady he originally spoke to at Nissan USA several times to no avail, she has not bothered to call him back. It seems that Larry H Miller Nissan has no intention of refunding the money that they fraudulently took from him. We are on our way for legal intervention now, as we have no other recourse. More
by judytooeyes
Employees Worked With
Lorraine Mason
June 03, 2020
Es la segunda vez que atienden otra persona y sigue mi turno y me dejan esperando el empleado se pone a hacer algo en su escritorio y me tiene por un largo tiempo ignorada al parecer solo les gusta atend turno y me dejan esperando el empleado se pone a hacer algo en su escritorio y me tiene por un largo tiempo ignorada al parecer solo les gusta atender a personas americanas More
by lilianguardado648
Employees Worked With
Julio
May 26, 2020
Sales staff refused to wear masks, even when I asked, then argued that it's not required by san Bernardino county. Although CDC recommends it. service could not fix the car in 7 hours and refused a loane then argued that it's not required by san Bernardino county. Although CDC recommends it. service could not fix the car in 7 hours and refused a loaner car. Dealer refused to give us water, even though we repeatedly asked. You do not deserve our future car purchases More
by detailer081608
Employees Worked With
Service and reception, Lorraine Mason
April 23, 2020
BE CAREFUL PLEASE.. BE SMART The first day I went in and spoke with a sales rep, he was very rude. He did not inform me of vital purchasing information from the beginning, so when The first day I went in and spoke with a sales rep, he was very rude. He did not inform me of vital purchasing information from the beginning, so when it came down to making the deal, I was no longer interested. Even through these rough times, I saw nobody with a mask to protect others from Covid-19. I didn't mind so much, but that's not even the real problem. I left and a day went by they called back offering very low APR, so I went back in. We sat down and the APR went right back up (to an OK rate). We made the deal and signed paperwork. The sales manager said his printer was broken and could not print out my registration. He made no further attempt to find a working printer. What kind of professional dealership doesn't have a working printer? What kind of dealership doesn't go the extra mile to find a printer for the deal? We shook hands and I was handed the keys and given a congratulations. I drove the car home and a couple days later I get a call saying something like "I need you to come back in and resign your paperwork. Your APR will go up but the total price of the car will go down." I said "No way!" We signed the paperwork together and now they are demanding I come back in and sign more paperwork! EVERYBODY BE CAREFUL WITH THIS PLACE PLEASE. I AM STILL DEALING WITH THIS NONSENSE. More
by MyHonestSelf
Employees Worked With
N/A Don't want to call anybody out, the company needs to fix it, not me.
April 14, 2020
Excellent Customer Service I brought my Versa in for a system update and a few other things. My vehicle was taken care of promply and professionally. Customer Service is top n I brought my Versa in for a system update and a few other things. My vehicle was taken care of promply and professionally. Customer Service is top notch! I'll be back! More
by tina_mckee
Employees Worked With
Robert Gaska
April 02, 2020
The service is great . The service staff was friendly. My car is done right ! I’m informed about upcoming work . Ya so I can save up if need be . car is done right ! I’m informed about upcoming work . Ya so I can save up if need be . More
by dn93808
Employees Worked With
Phillip Gutierrez, Sayel Abou Samra, Juan Guerra, Lorraine Mason, Daniel Miranda, Van Nguyen
March 26, 2020
Great and professional staff, I felt they looked out for my best interests. They also broke down service plans easily and recommended some recall services my best interests. They also broke down service plans easily and recommended some recall services More
by ncarr005
Employees Worked With
Robert - Service Dept
March 18, 2020
Service and Technician is very reliable. Returned car as promised. Car was washed thoroughly. While waiting you can enjoy TV shows and coffee. Technicians are very friendly. promised. Car was washed thoroughly. While waiting you can enjoy TV shows and coffee. Technicians are very friendly. More
by Mehta
Employees Worked With
Romero Julio
March 02, 2020
The service clerk was very courteous, polite and he explained to me what type of service my Nissan needed answered all my concerns and he always had a smile. Definitely give him a top 10 on he’s servic explained to me what type of service my Nissan needed answered all my concerns and he always had a smile. Definitely give him a top 10 on he’s service !!! More
by Adriana.estrada46
Employees Worked With
Steve Trevino
February 29, 2020
The service was truly amazing. . I appreciated the time Steven took to explain what my service concern would take place. I like the fact that I was able to get a ride back home using Uber. Steven took to explain what my service concern would take place. I like the fact that I was able to get a ride back home using Uber. More
by Buttercup
Employees Worked With
Steven Trevino
