Corning Ford

Corning Ford responded

Simpleiamjim, First of all, we would like to thank you for doing business with us. We know you could buy a car or truck anywhere and we appreciate your patronage over the years. Our mission statement is as true today as it was in 1987 when it was written. That being said, we are not fully understanding your review. You mentioned that you got a "ok deal" but not "great". There are lots things that come into play when it comes to a car deal; having the right Car is the biggest part of the deal, the terms (financing term & rates), price, how you are treated and service after the sale. Since this platform does not share who the person is that is leaving a review, we have no idea which purchase you are alluding to. If we knew more, maybe we could speak specifically to your concerns. I would encourage you to reach out to us with any specific concerns at 5308245434 and ask for a Sales manager. If you purchased a car from us and smelled oil burning (most of the time it would have been due to us just changing the oil, and due to our mechanic not cleaning it off properly), all you would have to do is call us or bring it in, we would look at it right away and take care of it. You have done business with us before, and we assume you know that we are here after the sale, and always try to do right by our customers. If you would like to talk to a Sales Manager about any concerns you have, we would be happy to go over it with you. Call any time and just ask for one of our Sales Managers at 530-824-5434

Simpleiamjim responded

We are glad that You think your Customer Mission Statement Was followed thru. That's your Belief. I on the other hand don't believe it. We both know , I had great credit, and a great job. And sadly worked a 12 shift at the Hospital on this day and was very tired. I didn't want to spend hours going back and forth to get a good deal... So lets just say my fault, We are glad your dealership made its money and then some We are glad that your salesman made a nice Commission this will be our last time to do business with any of our family. we are glad that YOU feel you followed through. with your Customer Mission Statement. I signed the papers, i am the only one that has to pay for this mistake. we are not asking for anything.. A costly learning lesson . we will be encouraging family else where.

Corning Ford responded

Uv56, A new car sold that has an issue is always a priority. Please contact Bill Neaton (the service manager) and explain what is going on, he has the ability to speak specifically about your repair. Parts are typically the hold up if there is a delay on getting a new car back on the road in a timely manner. We can put you to the front of the line, but without the parts we need, we are dead in the water. Loaners vehicles are not provided by Ford. Ford does not offer them. We on the other hand, have a fleet of loaner cars that we own and make available to customers on a first come first serve basis. Unfourtunilty, we don't have them available all the time and, in some cases, we are at the mercy of customers who are returning them, so scheduling them for new customers can be problematic. If you called looking for one, you should have been able to talk to someone and leave a message to call you back. I’m not sure why you would have had to call back more than once. Please reach out to Bill at your earliest convenience. 530-824-5434