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Coral Springs Nissan
Coral Springs, FL
2,572 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,572 Reviews of Coral Springs Nissan
August 29, 2018
Mario Memo great salesman I can't rave enough about the quality of service I received in buying a car in June. Mario was exceptional. He was able to help me with identifying m I can't rave enough about the quality of service I received in buying a car in June. Mario was exceptional. He was able to help me with identifying my needs and choosing the best car for me and my family. Due to his great customer service, wealth of knowledge and expertise, I will continue buying my vehicles through this dealership. This is my 3rd car with Nissan in 5 years. Mario was the best sales person I've dealt with my entire life. Due to me being active military, I was unable to give the great review he deserved. I hope this review helps give Mario the credit he deserves. More
by Dan130
Employees Worked With
Mario Melo
August 11, 2018
Do not buy from this dealership-Charles Gordon is dishonest This review reflects my experience at Coral Springs Nissan. It was initially fine and then ruined by interactions with Charles Gordon. Initially, I ha This review reflects my experience at Coral Springs Nissan. It was initially fine and then ruined by interactions with Charles Gordon. Initially, I had the pleasure of working with Luis Sotomayor and Alejandro Vega on the purchase of a new vehicle. Though the rest of my experience at the dealership was terrible, Luis and Alejandro are amazing and gave me 5 star service! They are both top notch when it comes to customer service. However, Charles Gordon is dishonest and any customer interested in a fair deal should avoid him. Charles Gordon was deliberate in providing misinformation to me regarding my purchase. Initially, I thought the issue was a small problem of a paperwork human error and would be quickly and easily rectified. My request was for them to honor an additional product purchase, a GPS system, one exclusive to the dealership. The product I requested is NOT the product I was given. I was introduced to the product by Mr. Gordon so it was very disconcerting to me that he would refuse to honor his suggestion and his word. I was given a basic (less expensive) version not the specific product discussed and agreed on. When asked to fix the situation he avoided my phone calls and didn't return my emails. After more than a week of trying to speak with Mr. Gordon I was finally able to get in touch with him on Saturday July 28th. It still took 3 more phone calls and an additional email with attached proof of purchase and service order for him to reply 2 days later. He did nothing to resolve the issue. I made my displeasure clear in an email to Mr. Gordon and I received a reply email that stated "Unfortunately I told the desk to take the car back from you as you would never be happy regardless of what we did to try and help you." What type of professional speaks to a customer that way? And what kind of business threatens to "take back" a car that had been paid for in full because a customer requested a product that was paid for? Additionally, when I attempted to rectify the situation by emailing and calling the President,Jack Jackintelle, the General Manager, Albert Lopez and Alain De Rougemont, General Sales Manager- I received no reply from them. I did receive a phone call from another manager with the solution to spend an additional $495 to get the product I was promised in the first place. I suggest anyone even thinking purchasing a vehicle from this dealership seriously consider the lack of customer care of the dealership and the lack of ethics and professionalism of Sales Manager/Internet Director, Charles Gordon. It is my understanding Mr. Gordon is in a management role. That is unfortunate as he tainted the entire sales experience for me. Mr. Gordon’s behavior not only was unprofessional but unnecessary. Who would return to a business that treats their customers this way? Who would endorse the service and business of a company that allows an individual in management to mislead customers, refuse to provide clarity and then speak in a disrespectful manner to them? This situation not only stopped me from purchasing an extended warranty, but it also has negatively impacted how I see Coral Springs Nissan as a whole. I will not be purchasing another vehicle from this dealership and I will be honest in my feedback to future potential buyers should my opinion be solicited. While I have received stellar care from the service department and had an outstanding experience with Luis Sotomayor and Alejandro Vega my interaction with Charles Gordon has tainted my overall customer experience. Please note Luis Sotomayor and Alejandro Vega were 5 star salesmen and I do not wish this review to reflect negatively on them in any way More
by A.B.
Employees Worked With
Charles Gordon, Louis Sotomayor, Alenjandro Vega
April 23, 2018
Oil change very bad service they treat you with a brazenness as you are wearing a dress they treat you outrageous me for not taking my car to any place to make y very bad service they treat you with a brazenness as you are wearing a dress they treat you outrageous me for not taking my car to any place to make your oil change they treat you worse than a garbage can not be the last time I come back .. More
by Flor E Santana
Employees Worked With
Hernando Valencia
December 11, 2017
People First! Advocates for my needs. Made the experience as stressless as possible. Love the welcome mat they roll out! Awesome experience BOTH times! Felt like I Advocates for my needs. Made the experience as stressless as possible. Love the welcome mat they roll out! Awesome experience BOTH times! Felt like I was at a relatives home! More
by ShulzCrew
Employees Worked With
Locksley Sanderson, Sam Leibo
December 02, 2017
Excellent The people that work there are really friendly.they da a good job.the car is always on time when they say and it's always on point. The people that work there are really friendly.they da a good job.the car is always on time when they say and it's always on point. More
by Elena
Employees Worked With
Shai Brodny
December 02, 2017
Anton Fetkulov and Anthony Monserrate Anthony Monserrate referred me to Anton. What a great experience! I have not had a new car in 8 years. I have not had a car payment either. Anton aske Anthony Monserrate referred me to Anton. What a great experience! I have not had a new car in 8 years. I have not had a car payment either. Anton asked me three questions and was able to cut to the core of my search in minutes. He was knowledgeable and pleasant. Not pushy and arrogant. The whole experience took less than 3 hours including test driving and financing. I got an upgraded Nissan Altima for under my allowance I set for my proposed payment. Thank you to Anthony and Anton for making an otherwise stressful experience a pleasurable one. More
by Pigit11
Employees Worked With
Tony Fetkulov, Sam Leibo, Anthony Monserrate, Chris Diana
December 01, 2017
Service Excellent job at Nissan and have good experience at selling a lot of cars and have good manner to people buying the Nissan cars they are really recomm Excellent job at Nissan and have good experience at selling a lot of cars and have good manner to people buying the Nissan cars they are really recommend by people should but there car.i love Nissan More
by Carolina Delgado
Employees Worked With
Francis Jose
November 25, 2017
Very satisfied customer We brought our car in for its initial oil change and some minor adjustments. We were very cordially greeted by a service advisor, Shai Brodny, who too We brought our car in for its initial oil change and some minor adjustments. We were very cordially greeted by a service advisor, Shai Brodny, who took care of us in a very timely fashion. The whole experience was very pleasant. The oil was changed and the adjustments taken care of with no hassle. Friendly and efficient service...what more could we ask for?! Shai and the service team did a great job!!! Thank you so much! More
by asr143
Employees Worked With
Shai Brodny
November 20, 2017
First Time Service Customer This was my first time at this service department. I made an appointment for 7:30 am on a Saturday and wash shocked to see a line from the service dep This was my first time at this service department. I made an appointment for 7:30 am on a Saturday and wash shocked to see a line from the service department area that stretched out to the street. The service team members worked quickly to get all the customer's cars into the area and written up. Mr. Green was my service adviser and he listed me regarding my concerns for my 2016 Nissan Altima. Upon further inspection of my vehicle they discovered that a part had gone bad on my car and immediately asked me how to proceed. I asked if I could see the part on the car, as I am always looking for knowledge regarding the vehicle I am driving and being a woman this will also help me to identify location of parts for further research. He never even hesitated to take me into the service area to show me the worn out part. Upon inspection I authorized the repairs and was later told that the part was not in stock at present but he had already placed an order for it an would expect it within a few days. I really appreciate the honesty, customer service and detail work that is being done at this dealership. It appears that everyone at this location works as a well groomed team customer satisfaction is key here. The waiting area is within the showroom and that early in the morning it was very quite as most customers still not awake. There was a constant brewing of coffee for customers. While I waited every employee entering the area said, "Good Morning", which shocked me as most service area employees never say a word to you while you wait. First time here and I will becoming back again for future service to my car. Thanks to all who made my first visit a pleasurable experience. More
by new owner 2016
Employees Worked With
Keanu Green
November 17, 2017
very good treated very well, no high pressure,were able to browse without bother, and were even treated to lunch. facilities were clean and comfortable and snac treated very well, no high pressure,were able to browse without bother, and were even treated to lunch. facilities were clean and comfortable and snacks and drinks were available More
by marty1119
Employees Worked With
paras, David Naman
