Coral Springs Nissan

Jose Bolaños was very helpful in helping me get the car I wanted andgetting me rhe price as well. Very happy with the customer service wanted andgetting me rhe price as well. Very happy with the customer service More

they were not working together on our deal and the whole process took over 6 hrs salesman Jose Diaz did try to make us feel at home but not the rest, and i live in Miami and went to Coral Springs because t process took over 6 hrs salesman Jose Diaz did try to make us feel at home but not the rest, and i live in Miami and went to Coral Springs because they had contact me Mr .Adam or Alan and offer me a great deal over the phone but not what i got when i visited them personally. and was very upset with manager's lack of making loyalty customer feel appreciated for their deal.. More

I reached out to Coral Springs Nissan from Palm Beach County, where no dealer was willing to meet my pricing needs. My internet contact, Marquis, was very helpful in selecting the model I wanted. The Sal County, where no dealer was willing to meet my pricing needs. My internet contact, Marquis, was very helpful in selecting the model I wanted. The Sales Manager Bill put in all the work to meet my needs and get me the best deal. Not being there in person, this took days as opposed to hours, but the end result was the deal I was looking for. I commend him for working with me tirelessly. My sales person, Richard, was very professional, helpful, and took care of getting the materials together via email for the finance department to begin the purchase paperwork. Upon arrival at delivery I was ushered into the finance office. Even though the paperwork was somewhat ready, this process was much longer than I anticipated. There are a lot of forms put in front of you for signature (without much explanation), more than any other car I’ve purchased in multiple states, and I’ve purchased over 40 cars in my lifetime. (I encourage customers to fully read each form before signing). There were a few errors between the information I submitted on my online credit app to the information on the actual application for signing. My finance manager, Carlos, explained the errors away as “how he likes to show it”. He wasn’t correcting them and I felt rushed and as if I had no choice but to sign (I specifically wanted a quick in and out due to COVID vulnerability). I signed in haste just to get out. In hindsight I should have insisted they be corrected on the spot. (I did ask him to fix it later via text but I doubt it was done). Extended warranty pitch was much longer than my patience and Carlos’ insistence of a take it or leave it price led me to forget it. (I had found better prices elsewhere, which he didn’t want to meet). Richard did the delivery efficiently and quickly. All in all it was worth the hour drive to do business with a Nissan dealer that not only wanted my business, but who did all they had to do to earn it. After sale communications aren’t great. I feel ignored and forgotten now that my purchase is over. I had a few questions about some missing liners, found a gauge on my bumper (that wouldn't be visible at delivery), and I tried to give them another shot at the warranty, which didn’t work out. I’m still waiting for them to address these issues and fill out a form (from pre-delivery or delivery get ready) that I’ll need to purchase a Nissan Extended Warranty elsewhere (at about half the price). I suspect I won’t hear back nor get the form completed since they aren’t profiting off the sale of the warranty. (If I do I’ll update this review). It’s also puzzling to me that the parts department sells accessories for more in person than online. I saved about $30 ordering all weather mats via Nissan’s website that were shipped from Coral Springs Nissan. In summary, Although there were a few hiccups (notably Finance Department) Coral Springs Nissan should be on anyone’s list in Palm Beach County who wants the best deal delivered in a professional manner without many of the usual dealership aggravations. (Improvements in the Finance Department and after sale communications would yield two more stars). More