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Coral Springs Kia - Service Center

Coral Springs, FL

4.7
273 Reviews

273 Reviews of Coral Springs Kia - Service Center

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June 27, 2022

I love my car and I always have a great experience when I go in for service. They are prompt, courteous and helpful. More

by DJM
Recommend Dealer
Yes
Employees Worked With
Steve
Jul 01, 2022 -

Coral Springs Kia responded

Thank you, we are very happy to have provided you with such a positive experience!

June 23, 2022

It took 4 hours for a scheduled oil change and tire rotation. Waiting room was loud. Not a good experience. More

by Screen name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle was good
Jul 01, 2022 -

Coral Springs Kia responded

Please accept our sincerest apologies on behalf of Coral Springs Kia. We’re sorry to learn that your experience with us has not been satisfactory. I want to personally apologize for the excessive wait time you have experienced. If you have the time, please contact me directly to discuss this issue. Respectfully, Tala Abdelmajid Customer Service Director tabdelmajid@CSAMAuto.com

June 18, 2022

I’ve had bad experiences in the past when using this dealership but today I finally had a totally different experience. Steve, my service advisor was superb and his professionalism ensured I was 100% sa More

by Jorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Morales
Jul 01, 2022 -

Coral Springs Kia responded

Thank you for your kind review; we are happy to pass along your comments to the team!

June 14, 2022

The experience started out nice, very clean and welcoming. However, once I left my car there was ZERO communication. I had to call 4 times and wait on hold for over 15 mins each time In an attempt More

by Rudyroods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t want to say
Jun 14, 2022 -

Coral Springs Kia responded

Thank you for the feedback. We apologize for the excessive wait time and any miscommunication that occurred. Our goal at Coral Springs Kia is always 100% customer satisfaction. I would personally like to discuss this issue with you. Please contact me at your earliest convenience. Respectfully, Tala Abdelmajid Customer Service Director tabdelmajid@CSAMAuto.com

June 03, 2022

Everything was good got helped fast enough and the reviews on my car were perfect I will definitely come back for my next service great customer service from Mr Morales. More

by Minti86@
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Morales
June 03, 2022

Danielle Colucci, Was very knowledgeable Helpful polite And in six month and Hopefully I can get her as my representative again More

by Turtle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Colucci
May 27, 2022

Very organized, clean, friendly service person, quick service,team working, no congestion or lines to wait. More

by Carlos A Rubiano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Monge
May 18, 2022

3+ hours for a simple oil change. What a joke considering I had an appointment! More

by s.barnagaud33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Porpora
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Sanchez, Alexander Monge, Adrien Hemens
May 24, 2022 -

Coral Springs Kia responded

Thank you for the feedback. I apologize for the excessive wait time you experienced. I will address this issue with our service team and we will work to improve the process to better service our customers in the future. Our goal at Coral Springs Kia is always 100% customer satisfaction. If you have any other concerns, please let me know. Respectfully, Tala Abdelmajid Customer Service Director Tabdelmajid@csamauto.com

May 10, 2022

Excellent customer service. Clean and very accurate. Car was delivered clean and in time service representative are all nice More

by tashakaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Porpora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Sanchez
April 27, 2022

It was an airbag recall, test came out passed. Two hours seemed a bit long for this. More

by Rthom1240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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