Coral Springs Buick GMC

While I love my car, recently upon buying out my lease I’m having (since still not resolved) a terrible experience and ultimately I feel like I’ve been swindled and scammed. One of the sales associates (M I’m having (since still not resolved) a terrible experience and ultimately I feel like I’ve been swindled and scammed. One of the sales associates (Marc Vincent) called about my lease end I told him repeatedly the amount I could put down, the only thing we EVER spoke about being flexible was my monthly payment. The down payment amount never changed. I’m a mother with four kids, I told him it was hard for me to go down that Sunday I could stop by after work on Monday to sign the papers. He said the offer might not be on the table I need to come in, I went in reluctantly even texting it was a bad time. Marc then promised me a detail and to gas up the car. So I rushed in & I signed the papers to get home to my kids. (Screenshots to attest to this, saying it’s a bad time and the promise of fuel and detail) I get in my car, no gas was given (first problem) but rushing back to my kids I didn’t say anything. And the “detail” was a vacuum of the front seat only. (Second problem) I bring the down payment the next day (as it was a Sunday when I went to sign and the bank was closed.) When I hand them the money I’m told it’s $500 short. 500?! Now I’m confused because again I only offered one amount to down pay, never wavered. The salesman (Marc) then admitted it was “his bad”, he misunderstood because a few months prior when I stopped in I offered to put down more then. Yes that was then, but a pandemic is going on and time has passed & on the phone (When the deal was made) I said one number and one number only, because it’s all I can currently afford. Things change. But now I’m told I’m still responsible for the difference if I want the same deal. So he messes up, admitted he messed up and I’m still on the hook? He told the finance manager Mike the wrong number somehow someway and that’s my fault. My husband went down today to try and come to a conclusion & was told their hands are tied. The GM is out of town, wait till Tuesday to see if anything can be done. It’s a pandemic people are struggling and I don’t see how a sales associate can just add an extra $500 on top of your down payment that was NEVER discussed, expect to you be able to cover it, rush you into signing AND make false claims about gas and a detail. Even admitted since it was a lease to buy he wasn’t suppose to offer that. So why offer ? I now just feel like I’ve been dealt shady business instead of being happy with now owning my car. GMC is a great car and in the past I WAS happy thats why I gave two stars even though this experience has been worthy of zero. Nobody should leave feeling scammed. It’s bad business. I will say the finance manager Mike has been apologetic and none of this is his fault as he just ran what was given to him. But I do think a remedy needs to be found. More

Perfect service always! I first came to this dealership about three years ago, really just shopping. The first person who met me was Mo Alani who was probably the best sales I first came to this dealership about three years ago, really just shopping. The first person who met me was Mo Alani who was probably the best sales person I have ever encountered. He led me through leasing, and we struck a deal. This year, as my lease was expiring I also went to Mo, and again he led me to a perfect lease. Without Mo, I would be driving a Hyundai. More

No hassle no gimmick Work with Kevon on my new car. I felt good about the deal. No low balling. I was disappointed with the car cleanliness. Stayed 4+ hours to have it Work with Kevon on my new car. I felt good about the deal. No low balling. I was disappointed with the car cleanliness. Stayed 4+ hours to have it detailed. I was promised the white glove treatment. It was far from that. New car had alot of stains on the seat. Carpet appeared ripped under driver seat. Overall Kevon and Dexter did go above and beyond and i would recommend this place because of them. More

I should not have brought my car online. Dealership was fine, I should not have brought my truck online, unseen. Now I’m finding little things missing. No sun roof. No back massaging seats. Dealership was fine, I should not have brought my truck online, unseen. Now I’m finding little things missing. No sun roof. No back massaging seats. More

The dealership was extremely helpful in setting up the lease on the new 2020 Buick And Moe the lease rep, I can't say enough on how great a job he did to make this happen lease on the new 2020 Buick And Moe the lease rep, I can't say enough on how great a job he did to make this happen More

Great customer service. Feel warmth and comfortable...they provide affordable prices ..convenient for your pocket...great rates..know how to make customer feel even more proud of themselves comfortable...they provide affordable prices ..convenient for your pocket...great rates..know how to make customer feel even more proud of themselves More

This is my 3rd car I have leased from Coral Springs Buick- they are the best! Mark Vincent took incredible care of me and I love my new car! Buick- they are the best! Mark Vincent took incredible care of me and I love my new car! More

Mo had been wonderful through the whole process especially in a pandemic. He delivered me a new lease with a smooth transition. This is my second lease with him and he does not disappoint. especially in a pandemic. He delivered me a new lease with a smooth transition. This is my second lease with him and he does not disappoint. More

Excellent communication and response to questions- very professional very good vehicle and service in all aspects of the transaction- very good price on vehicle sale professional very good vehicle and service in all aspects of the transaction- very good price on vehicle sale More

Enrique Bencosme Was of great help in my lease purchase, he answered all my questions and was always available, even when I came to the dealership to sign papers he washed my car and bought lunch! he answered all my questions and was always available, even when I came to the dealership to sign papers he washed my car and bought lunch! More