Copeland Toyota - Service Center

INSTANT Email Feedback Report For: Copeland Toyota Scion INSTANT Email Feedback Report For: Copeland Toyota Scion for customer Customer Data Vehicle Data 2008 Toyota Rav4 Mileage: 4,709 Service Date*: 9 INSTANT Email Feedback Report For: Copeland Toyota Scion for customer Customer Data Vehicle Data 2008 Toyota Rav4 Mileage: 4,709 Service Date*: 9/4/2008 Date of Purchase*: 2/28/2008 VIN: JTMBK33V285052904 RO#: TOCS120740 RO Amount: $40.12 Advisor Financial Advisor: Shahzad Shahab (656) Sales Rep: Greenblatt Service Advisor: JOHN M (340) * If Applicable dennisjm508@verizon.net Mizdail, Dennis dennisjm508@verizon.net 40 Wales St Abington, MA 02351 H; 7819821702 W: 5085836875 qnid: 649992066 Customer ID: 55476 Respond Date Feedback Question Customer Response 9/6/2008 12:12:56PM EST When arriving for service, were you greeted promptly? Yes 9/6/2008 12:12:56PM EST Was your vehicle ready by the original time promised? Yes 9/6/2008 12:12:56PM EST Overall, how would you rate your Service Consultant? Excellent 9/6/2008 12:12:56PM EST Were all of your service concerns corrected on this service visit? Yes Based on this service visit, overall, how would you rate your experience at Copeland Excellent Toyota Scion? 9/6/2008 12:12:56PM EST 9/6/2008 12:12:56PM EST Comments. Fast and quick. Thank you. CONFIDENTIAL REPORT @utoRevenue - We do all the Work....You make all the Money! Page 1 of 1 9/6/2008 More

Since the day that I purchased my vehicle at Copeland Toyota, I have always returned there for regular maintenance and repairs. To this date, I have always been pleased with the quality of service. The Toyota, I have always returned there for regular maintenance and repairs. To this date, I have always been pleased with the quality of service. The service specialists are professional and friendly. The technicians work in a timely fashion. If the situation is taking longer than originally was anticipated, the service specialists keep you informed of the progress being made and the reason for the delay. I also feel very comfortable asking questions and trust the answers that I have received. Dave MacCormick inspires one to have confidence in the service department and I trust that I am getting an honest opinion when I ask him a question. There are a few Toyota dealerships that would be closer for me to take my vehicle, but they do not inspire the trust that I have at Copeland. The service set up is second to none. With drive in service, the weather is never a problem. I am promptly greeted and my vehicle is "prepped" for service. The waiting area is spacious, welcoming and comfortable. More

The Copeland Toyota Service staff are always willing to listen to you, work with you, and help you along the way for any problems that you may have. They are courteous and polite and make you feel at ease listen to you, work with you, and help you along the way for any problems that you may have. They are courteous and polite and make you feel at ease as you get your car taken care of. They understand that is it not "just a car" but "your car" and make every effort to put you at ease and explain any and all service that they perform on your vehicle. More

As always, I had an extremely pleasant experience. The drive-in facility was easy to enter and exit. Everyone was extremely friendly and pleasant from the person who scheduled my service visit to the c drive-in facility was easy to enter and exit. Everyone was extremely friendly and pleasant from the person who scheduled my service visit to the cashier. The work was done quickly while I waited. The waiting area was clean and spacious. The waiting area seating was comfortable where I read while occasionally glancing at the television. Refreshments were available if wanted. It seemed like the other people in the waiting area did not have long waits either. This facility was recommended by a co-worker. I have been coming to this dealership for about a year and one-half and would not hesitate to buy a car from here or have my car serviced here again. I have dealt with a few other people than Joe in service and all have been outstanding. More

I have been dealing with Copeland Toyota for about 10 years. I have purchased vehicles from them and have always had my vehicle serviced through them. I feel that they are up front and honest and do no years. I have purchased vehicles from them and have always had my vehicle serviced through them. I feel that they are up front and honest and do not get aggravated with me questioning certain repairs that are needed. More

oil change was fast. I asked to please check tire inflation because i was leaving the next day to NY. Found a nail in my tire and plugged it quickly. Could have been a disasterous road trip inflation because i was leaving the next day to NY. Found a nail in my tire and plugged it quickly. Could have been a disasterous road trip More

We have bought many new (and a few used) cars over the past 40 years - Toyota, GM, Lexus - this was by far the best car-buying experience we have ever had. We found the vehicle we wanted on line (in Cope past 40 years - Toyota, GM, Lexus - this was by far the best car-buying experience we have ever had. We found the vehicle we wanted on line (in Copeland's inventory), called to see if it was available and asked what the price would be - (ballpark) - we drove down, they honored the price they had quoted over the phone, and then gave us a fair value for our trade - they arranged the financing and we picked up the car a few days later. No false promises, no games, no gimmicks - just straightforward and a pleasure to deal with. PS - Love our new Sienna minivan - don't miss our Lexus RX 300 at all!!! More

Just made my first visit to this dealer for a little service. Decision to try it based on feedback from this website. Very impressed; not too often do you get a good feeling when leaving a dealer. Turns service. Decision to try it based on feedback from this website. Very impressed; not too often do you get a good feeling when leaving a dealer. Turns out my issue is referenced by a Technical Service Bulletin (TSB) (which some dealers won't admit unless you press the issue - this dealer told me right away) so I'm having a little warranty work done and parts had to be ordered. I cannot yet comment on their quality of work but their pricing on scheduled maintenance seems to be the best when I shopped around and compared. Will update with a second review once the work is done. More

Copeland Toyota of Brockton is the Ultimate Example of “How to Build Customer Loyalty”. The customer service there is outstanding. The Service Department has people who are friendly, courteous and very “How to Build Customer Loyalty”. The customer service there is outstanding. The Service Department has people who are friendly, courteous and very knowledgeable about car repairs. When leaving the car, you can drive the car up to an automatic door which opens and the car is left at the door of the service dept.<br>The building is only a few months old. It has a “state of the art” waiting room. It has an atrium lounge, with upholstered leather chairs. Soon there will be a Café. Included are: A toy and TV Room for the children, a business - office room for laptops and any desk work customers may need to do, magazines, and newspapers. There is no loud paging on intercoms. The sales people look very professional in suits and are well groomed. <br>There are 4-5 people at desks to start the paperwork. Their system seems very efficient, which results in quick service.<br>When calling the Dealer on the telephone, you actually speak to a “live” person.<br>They have definitely paid attention to detail and found the secrets of making a customer feel that going to have their car repaired will be a positive ( And would you believe an enjoyable!!!! ) experience.<br>I was very satisfied with Copeland Toyota. I have never dealt with any company that has excelled in treating the customer in such a friendly and courteous manner. More