Copeland Toyota

Unhappy with service Copeland Toyota very disrespectful when u go there for warranty work I recently had my frame replaced they sent me a letter to tell me my truck was re Copeland Toyota very disrespectful when u go there for warranty work I recently had my frame replaced they sent me a letter to tell me my truck was ready they said they tried calling me with a fictitious number and letter said truck ready return rental immediately because they don’t want to pay anymore. I get there and they bring me to counter they said sign papers and here’s ur keys . # 1. I haven’t seen truck I don’t no if Frame really was fixed and #2 we’re is my truck somewhere in the lot #3 does anyone want to look at rental truck I’m not turning it in without an inspection. This dealer on tv says treat people with respect and remember ur name totally false I bought truck there and due all services there the only person that says hi is the salesman mr mok he remembers who you are. I am very disappointed with the service Dept More

Great experience with the purchase of my new Highlander Had a great experience at Copeland Toyota in purchasing my Highlander. Haven’t bought a new car in 13 years and Bill Thomas was very knowleable about Had a great experience at Copeland Toyota in purchasing my Highlander. Haven’t bought a new car in 13 years and Bill Thomas was very knowleable about the features and options on the Highlander and was very attentive and very thorough with my questions. Couldn’t be happier. More

Honest and Easy! Bill, Mario, and the Copeland Toyota Team made getting a new car an enjoyable experience! After visiting a few different dealerships, the professiona Bill, Mario, and the Copeland Toyota Team made getting a new car an enjoyable experience! After visiting a few different dealerships, the professionalism and honesty stood out immediately at Copeland Toyota. Their hard work and expertise got us a great deal. Thank you! More

Excellent customer support!!! Thank you, Alan Miller, who is an exceptional Salesperson for Copeland!!! He was knowledgeable, personable, organized, and meticulous. He kept me info Thank you, Alan Miller, who is an exceptional Salesperson for Copeland!!! He was knowledgeable, personable, organized, and meticulous. He kept me informed and followed up! More

The best car buying experience ever!! Louis-Charles Marcenel &Mario Rocha thanks again for your service today !!You're truly one of the most knowledgeable ,pleasant, and helpful, that I'v Louis-Charles Marcenel &Mario Rocha thanks again for your service today !!You're truly one of the most knowledgeable ,pleasant, and helpful, that I've ever done business with! Quick, easy and no hassle experience at the great price! Every dealership in the area can take a lesson from you guys! And I really like the car too!! 😎 Thanks again! More

Awesome Dealership were customers are treated respectfully Wonderful experience and it’s a joy to have my car serviced here. Clean, courteous, respectful, fair and exemplary service. A definite repeat custom Wonderful experience and it’s a joy to have my car serviced here. Clean, courteous, respectful, fair and exemplary service. A definite repeat customer. Bravo More

Not a pleasant experience Internet person lied to get us in the door. When confronted with this lie both salesperson and manager very indignant. When we told them of another Internet person lied to get us in the door. When confronted with this lie both salesperson and manager very indignant. When we told them of another dealer price we were just about called a liar. More

Excessive Charges and the work hasnt even started As usual when I go to Copeland I'm disappointed and typically overcharged. Today I'm having trouble understanding why I have to pay $114 per item for As usual when I go to Copeland I'm disappointed and typically overcharged. Today I'm having trouble understanding why I have to pay $114 per item for diagnostics when I can take my vehicle elsewhere and have the same work done without a costly "diagnosis" done ahead of time. And if any diagnostics are required, they are usually free or the price is applied to the work. I was not told that when I complained about the diagnostic prices. 3 of the 4 service items I wanted corrected were superficial. That's $342 just to LOOK at a couple of loose screws or internal clips. With the 4th I'd still have to pay ANOTHER $114 even if nothing is found. Hey Copeland, just take my money why don't you? - clearly I have $450 or more to give you just cause you looked at my car! I don't think so. xxx is wrong with you people? This is unbelievable and outrageous! My regular mechanic doesn't do that. Neither do any of the other places I service my car. Neither did any of the other Toyota Dealerships I've used in the past, but maybe this diagnostics fee is new to me and at every dealership. I don't know but I'll call other Toyota dealerships and find out. But right now this simply confirms why I live in Brockton, but had to buy my Toyota from Wellesley Toyota, had the best dealership experiences in North Carolina, and why I go else where instead of using Copeland services. What a rip off and waste of time!!!! More

Came in for a lease Pretty easy to give 5 stars , I knew what wanted , what I could afford . Bill Thomas asked several questions and didn’t waste a minute of our time. I Pretty easy to give 5 stars , I knew what wanted , what I could afford . Bill Thomas asked several questions and didn’t waste a minute of our time. I was exhausted and discouraged due to the fact I had been down Norwood auto mile where no one listened and took hours for me to end up just leaving in the the end I think Bill understood the stress and anxiety that comes along with big decisions. Bill made it easy , actually simple. I would highly recommend Bill to all my friends . It’s obvious he knows what he’s doing and I’m very grateful to him. Dealership so nice , offering us a drink , snack . Everyone had eye contact and seemed genuinely interested in helping you and making your purchasing of a car as easy as it can be . More

Great Service I feel they are honest here, I brought in two cars for service and we were in and out in about an hour. The cars came back spotless. Offered us wate I feel they are honest here, I brought in two cars for service and we were in and out in about an hour. The cars came back spotless. Offered us water/coffee. Excellent staff. More