
Copeland Toyota
Brockton, MA
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Worst car service and dealership in Massachusetts please do yourself a favor and go to a different toyota dealership. The drive and the gas spend to go to a different one is worth it. You wont have to deal do yourself a favor and go to a different toyota dealership. The drive and the gas spend to go to a different one is worth it. You wont have to deal with unprofessional people that doesn’t respect your time. I had my car at the service shop since 7am for a DIAGNOSTICS. No one called me or let know when my car was done called the service department multiple time and send text messages to my service advisor but no one answered me or get back to. I had to call multiple time the next day to find out my service advisor left work early that day. So no one had the decency to call me and let me know the situation about my car. Felt the service manager did not respect me or my time. They only care about the $149.98 they charge me. Bad customer service More
We went in without an appointment to look at a used truck. We were warmly welcomed by Steve. No pressure, no gimmicks. Although the truck wasn't for us, our interaction with Steve was extremely posi truck. We were warmly welcomed by Steve. No pressure, no gimmicks. Although the truck wasn't for us, our interaction with Steve was extremely positive and left an excellent lasting impression on us for potential future purchases. More
Be careful when you are in to get your car serviced. They forget to do certain things because they know that you will have to pay more the next service when they stop paying at a certain mileage. They neglec forget to do certain things because they know that you will have to pay more the next service when they stop paying at a certain mileage. They neglected to do an alignment and also neglected to service my car when I was in for an inspection sticker at 30,000 miles. I do not recommended this dealer. More
Watch out for the trade in values. I brought car to Car-Max and their value was 5000 more than Copeland. If i sold car then and there i would have no car. So i went to another dealer who did NOT charge Car-Max and their value was 5000 more than Copeland. If i sold car then and there i would have no car. So i went to another dealer who did NOT charge over invoice and he or she gave me the number Car-Max gave me. everyone at Copeland is friendly. No complaint there. They just don't give you value on trade in. I would seriously tell people to get a value from Car-Max. They try to give you a value over the phone but I suggest they see your car. I bought another car from Copeland and was happy with everything except the service dept. did not listen to me. i brought car to another Toyota dealer and Toyota told the dealer to go forward with the fix . (Toyota recognized the problem and had a fix). Only reason I bought cars from Copeland is they had some cars to sell both times. This drought of cars is not as bad as the late 90's but same situation. More
Worst experience ever. Showed up at my scheduled appointment to buy a used car to be told they just sold it. No phone call nothing, then to be shown the car with the sold sign on it - Thank you but appointment to buy a used car to be told they just sold it. No phone call nothing, then to be shown the car with the sold sign on it - Thank you but no worries lets see if we can get you into something else. Unless you have another one just like it stop wasting my time. Drive by this dealer twice a day and I'll keep driving past as they have no idea how to win a new customer. More
My family has been buying vehicles from Copeland Toyota for over 20 years. My most recent purchase is a 2018 RAV4. The salesperson that helped me was Saled Chahoud . He is a truly genuine person. My opinio for over 20 years. My most recent purchase is a 2018 RAV4. The salesperson that helped me was Saled Chahoud . He is a truly genuine person. My opinion is that Copeland Toyota is reliable, efficient and a good dealership. As long as we are well cared for , we will continue to buy vehicles from Copeland Toyota and from Saled in particular. Thank you, Susan M. Millet More
Bought a Camry. Love it. Our salesman Shah Saud was fantastic! Went above and beyond! Excellent service. Was very pleased with the salesman and finance fantastic! Went above and beyond! Excellent service. Was very pleased with the salesman and finance More
I just bought a Certified 2017 Highlander from Copeland Toyota because of a very positive experience with the Sales Associate, Frantz Destine. Frantz was professional, helpful and patient while we discusse Toyota because of a very positive experience with the Sales Associate, Frantz Destine. Frantz was professional, helpful and patient while we discussed my interest. We had a productive discussion which felt more like a good conversation. and I was able to negotiate a very fair deal. I have bought a lot of vehicles and never had this type of give and take discussion. My compliments to Frantz and thank you for the good deal. More
Services department is horrible, I had an appointment for a Monday at 7:45am I dropped off with AAA Tow on Saturday afternoon and Tuesday 12.15 pm they still hasn’t check the vehicle. I was away, work relate a Monday at 7:45am I dropped off with AAA Tow on Saturday afternoon and Tuesday 12.15 pm they still hasn’t check the vehicle. I was away, work related and my wife was dealing with it and they never called or check the vehicle till I personally Called on Tuesday afternoon and complained. More