Copeland Toyota

This is my second purchase from Copeland. Tony was very knowledgable about the vehicle, very personable. He made sure that I understood everything about the truck before I left. Tony made this purchase v knowledgable about the vehicle, very personable. He made sure that I understood everything about the truck before I left. Tony made this purchase very smooth and enjoyable. Even the finance was great. The woman is so friendly and nice. She even remembered me from my previous purchase. When I brought my truck in to have a remote start installed, Tony was right there in service with me. When I picked my truck up, again Tony was there to make sure I was completely satisfied. He is a great asset to Copeland Toyota. More

good dealership with friendly staff. The length taken good dealership with friendly staff. The length taken for buying the car is little long, may it's how the process works. It can be improved little bi good dealership with friendly staff. The length taken for buying the car is little long, may it's how the process works. It can be improved little bit. Staff is very knowledgeable in car parts and usage. I will definitely recommend this to my friends. More

This is my 3rd car that I have bought from Copeland. My husband and I also get all of our service done there. I have also recommended Copeland to others. Matt was very knowledgable about the Corolla and husband and I also get all of our service done there. I have also recommended Copeland to others. Matt was very knowledgable about the Corolla and not pushy at all. I will continue to buy cars there in the future. More

The only issue I have is that I brought my car back 3 times for the same issue and each time it cost me quite a bit but the issue was never resolved. The first time I told them that what they did would n times for the same issue and each time it cost me quite a bit but the issue was never resolved. The first time I told them that what they did would not resolve the problem because I had already done that myself (it was the first thing I thought of to do and explained that since my father had been a mechanic for over 50 years I knew to do that). The second time when I brought it back they determined it was something else (don't remember now) but again, I said I thought they were wrong. By now I had already laid out over $300. "The problem was they couldn't duplicate the problem." Finally when it was having the problem, I called from the road and let them someone listen to the noise it made and he determined what it was (which is what I said from the very beginning) but I won't pay the $800.00+ unless they rebate me the other two experiments! Unfortunately this dealership is the "good" dealership in the area. I believe this could have been resolved if they had checked what I asked them to check for the first time and not guessed. More

ALWAYS Good Service - never bring the car anywhere else for service. Service is always done in a timely manner and a loaner given if possible. I have bought all my cars from this dealership for the past for service. Service is always done in a timely manner and a loaner given if possible. I have bought all my cars from this dealership for the past 20 years and will continue to do so in the future. More

The team provided great service, a fair price and excellent follow-up. When we encountered an unexpected problem with the vehicle they were prompt and helpful. I would recommend them to others look excellent follow-up. When we encountered an unexpected problem with the vehicle they were prompt and helpful. I would recommend them to others looking for a Toyota and will go back to them with buture business. More

INSTANT Email Feedback Report For: Copeland Toyota Scion INSTANT Email Feedback Report For: Copeland Toyota Scion for customer Customer Data Vehicle Data 2008 Toyota Rav4 Mileage: 4,709 Service Date*: 9 INSTANT Email Feedback Report For: Copeland Toyota Scion for customer Customer Data Vehicle Data 2008 Toyota Rav4 Mileage: 4,709 Service Date*: 9/4/2008 Date of Purchase*: 2/28/2008 VIN: JTMBK33V285052904 RO#: TOCS120740 RO Amount: $40.12 Advisor Financial Advisor: Shahzad Shahab (656) Sales Rep: Greenblatt Service Advisor: JOHN M (340) * If Applicable dennisjm508@verizon.net Mizdail, Dennis dennisjm508@verizon.net 40 Wales St Abington, MA 02351 H; 7819821702 W: 5085836875 qnid: 649992066 Customer ID: 55476 Respond Date Feedback Question Customer Response 9/6/2008 12:12:56PM EST When arriving for service, were you greeted promptly? Yes 9/6/2008 12:12:56PM EST Was your vehicle ready by the original time promised? Yes 9/6/2008 12:12:56PM EST Overall, how would you rate your Service Consultant? Excellent 9/6/2008 12:12:56PM EST Were all of your service concerns corrected on this service visit? Yes Based on this service visit, overall, how would you rate your experience at Copeland Excellent Toyota Scion? 9/6/2008 12:12:56PM EST 9/6/2008 12:12:56PM EST Comments. Fast and quick. Thank you. CONFIDENTIAL REPORT @utoRevenue - We do all the Work....You make all the Money! Page 1 of 1 9/6/2008 More

I was very pleased with my initial contact with the dealership--Internet. On my first visit, I met with Sean Hershman(sales)and he was very professional, knowledgeable and had a non-pressure approach. dealership--Internet. On my first visit, I met with Sean Hershman(sales)and he was very professional, knowledgeable and had a non-pressure approach. I came back a second time to conduct multiple test drives and Sean could not have been more patient. I bought an Avalon. More

After working with several other Toyota dealerships, I found Copeland to be extremely helpful. I did not enter the dealership with the intention of buying a car. The sales team did not pressure me into ma found Copeland to be extremely helpful. I did not enter the dealership with the intention of buying a car. The sales team did not pressure me into making a decision, but instead educated me on the features and options of the various models, allowing me to make an educated decision. After looking at several models, I decided to purchase a new Highlander. Copeland helped me with the financing, working with my bank who ultimately provided the loan. I feel I received a fair deal on my new car, and a great customer service experience from everyone at the dealership. More

8/22/2008 7:05:15AM EST When arriving for service, were you greeted promptly? Yes 8/22/2008 7:05:15AM EST Was your vehicle ready by the original time promised? Yes 8/22/2008 7:05:15AM EST Overall, how wo you greeted promptly? Yes 8/22/2008 7:05:15AM EST Was your vehicle ready by the original time promised? Yes 8/22/2008 7:05:15AM EST Overall, how would you rate your Service Consultant? Excellent 8/22/2008 7:05:15AM EST Were all of your service concerns corrected on this service visit? Yes Based on this service visit, overall, how would you rate your experience at Copeland Excellent Toyota Scion? 8/22/2008 7:05:15AM EST I was pleased the service manager actually showed me the parts that needed to be replaced at this visit. 8/22/2008 7:05:15AM EST Comments. CONFIDENTIAL More