Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Copeland Toyota
Brockton, MA
692 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 692 reviews
November 26, 2008
Overall, great experience. A good price, but you have to negotiate to get to where you want. ZERO financing was great. The vehicle was not ready on time after they had more than a day to get it ready. negotiate to get to where you want. ZERO financing was great. The vehicle was not ready on time after they had more than a day to get it ready. Great experience, I would go back to them. More
by Todd FJ
Employees Worked With
Franco
November 26, 2008
My visit to Copeland Toyota was excellent no problems. I was greeted promptly and service were explained and price. I also had a coupon for a discount. No problem. The waiting room had newspaper and very co was greeted promptly and service were explained and price. I also had a coupon for a discount. No problem. The waiting room had newspaper and very comfortable chair. They notify me when the car was done and was easily check out. Good Job More
by saltbox1669
Employees Worked With
Mcdermet
November 25, 2008
I purchased my Toyota Matrix at Copland Toyota just over a year ago. I have brought the car back for scheduled service since then. Every single time I have an quick and painless experience. The last time a year ago. I have brought the car back for scheduled service since then. Every single time I have an quick and painless experience. The last time I brought it in I mentioned a noise I was hearing in the front end. Apparently it was an undocumented recall. They did not have the parts but later that week they called to get me in for service ASAP. I was able to rent a car for no cost while they corrected the problem, the car was ready when they said it would be, and it cost me $5 (for gas in the rental). I will keep going back! More
by jessekuhs
Employees Worked With
Shahzad (Finance), Tony (Sales), Most of the Service Dept.
November 25, 2008
Ad on line at Copeland read as follows: 2008 Sequoia Ad on line at Copeland read as follows: 2008 Sequoia Executive Demo WAS: $50,285 NOW: $28,937 YOU SAVE: $21,348 I Ad on line at Copeland read as follows: 2008 Sequoia Executive Demo WAS: $50,285 NOW: $28,937 YOU SAVE: $21,348 I reviewed the math as noted above and agreed it was correct and then I reviewed Copeland Toyota's rating at "Dealer Rater" and found that the rating was 4.7 so I felt somewhat comfortable that this was not a dealer scam. I took time out of my Sunday to drive down (little less than an hour) to the Copeland Toyota Dealership in Brockton and met with a pleasant fellow named Tony. I explained to Tony that I was there to see the online advertised Demo #82488 and gave him the printed information on the vehicle. He asked me to wait while he went to check on it and returned with the keys. We went to the car which had the same VIN number as the Copeland advertisement and took it out for a ride. I liked the vehicle very much and told Tony let's go back in and talk about arranging payment. I advised my expectation was to trade my excellent 2006 Dbl Cab Tundra 4x4 with 44,500 mile on it and finance the balance thru Toyota Financial Services. Tony went away and came back to advise there is a big $10, 000 error in the price advertised and the new sell price of this vehicle is $38,937 in spite of all the WAS, NOW and YOU SAVE numbers in the advertisement. I don't know why they didn't tell me that to begin with as it would have saved us both a lot of time. At that point all I had to say was I wasted my time coming down due to the false advertising and now I get to regret the fact for the next hour driving home. I got an email from Copeland Toyota the following day that saying essentially "sorry for the typo" Enjoy the Holiday. One would think a "Certified" dealer would be better at issuing adds then this example of Bait & Ops, Typo...But the manager did say they were receiving a lot of calls... This is why I have given this dealer a poor rating and would not waste my time with them again! The very best Toyota dealer I have dealer with and is well worth the drive no matter where you come from is Acton Toyota which in my opinion has earned it very high Dealer rating as noted at this site. You cannot find a better internet sales person than Steve Jensen at Acton Toyota. This is the dealership I intend to buy a Sequoia from this coming spring. More
by MikeFramingham
Employees Worked With
3
November 25, 2008
This is my 3rd vehicle that I purchased from copeland toyota. And every time that I go back to copeland toyota it gets better and better. each and everone at copeland toyota treat you like one of the fam toyota. And every time that I go back to copeland toyota it gets better and better. each and everone at copeland toyota treat you like one of the family. Not only that toyota vehicles are the best out there but you also have the best dealership. Joe Brockton,Ma More
by joevella
Employees Worked With
william mok
November 16, 2008
The Avalon is a pleasure to drive and Tony did a great The Avalon is a pleasure to drive and Tony did a great job in assisting us in trying the different models and representing the dealership. There wa The Avalon is a pleasure to drive and Tony did a great job in assisting us in trying the different models and representing the dealership. There was no pressure to buy now or buy this or any of the other stuff that has made me walk away from dealer showrooms. The treatment of all involved was friendly, excellent and relaxing. More
by ajsbus
Employees Worked With
Tony Petti
November 16, 2008
I have purchased two of my four Toyotas at Copeland. My experience on the buying side has been great. The service is even better. They are quick, professional and courteous. The hours they are available experience on the buying side has been great. The service is even better. They are quick, professional and courteous. The hours they are available fit my work schedule so that I am able to keep up with my service without disrupting my schedule. I am servicing all 4 of the Toyotas at Copeland. More
by StanGosselin
Employees Worked With
Don't remember names
November 16, 2008
The Service Rep. bent over backward, so to speak, to answer my questions and make me comfortable. The entrance/line up scheme for service works pefecctly. I inquired about the price for four new tires answer my questions and make me comfortable. The entrance/line up scheme for service works pefecctly. I inquired about the price for four new tires and the rep. was knowledgeable. What more can anyone want? R Rondeau More
by Roland
Employees Worked With
?????
November 15, 2008
I found Mr. Petti easy to talk to, considerate and knowledgable about the Rav4. He quickly started the process and listened to my needs in what I wanted in the car and got exactly what I asked for es knowledgable about the Rav4. He quickly started the process and listened to my needs in what I wanted in the car and got exactly what I asked for especially the color!! My last vehicle was from Toyota and i recommend them to my friends and family. More
by cathyduford
Employees Worked With
Tony Petti
November 15, 2008
The reason I patronize Copeland Toyota is that from the first time I went there for service for a vehicle, I was impressed with their attitude of helpfulness and the superior quality of their work. They h first time I went there for service for a vehicle, I was impressed with their attitude of helpfulness and the superior quality of their work. They have always tried to do whatever I asked of them and do it well, and when I have had questions, they have answered them to my satisfaction. A great dealership. More
by Gary W. Smothers
Employees Worked With
David, John
