Copeland Toyota

I had a wonderful experience using Copeland. Ivan worked with me to find a lease and vehicle to fit my budget. Once in the door, Allan put me right at ease. He possesses the perfect blend of friendliness with me to find a lease and vehicle to fit my budget. Once in the door, Allan put me right at ease. He possesses the perfect blend of friendliness and professionalism. I never felt pressured once. I have and will continue to recommend Copeland to anyone I know looking to buy a car. Thanks for a great experience! More

I always bought my Toyotas and had them serviced at the Clair dealership in West Roxbury. Eventually I moved from West Roxbury to Bellingham, Mass. It is a distance of about 45 miles. I never had a problem Clair dealership in West Roxbury. Eventually I moved from West Roxbury to Bellingham, Mass. It is a distance of about 45 miles. I never had a problem with Clair. The service writers were pleasant and my 1989 Camry lasted thirteen years. I then bought a RAV4 from Clair and then traded it in for a newer model. Soon after I bought the second RAV4, Clair sold its dealership to Prime. I still continued with Prime but something had changed at the dealership. There were always new people at the service counter. I continued with Prime until one day I went in for regularly scheduled service and to have the tire pressure light reset (caused by Prime on a previous service visit). I thought all was fine until halfway home when the tire pressure light came back on. I called Prime and the man I spoke to was sympathetic and told me to come back the next day. Because of the distance, I told him it was an inconvenience for me to drive that distance again. I also told him I would not come back to Prime and since that time, I have been true to my word. One day while in Brockton, I saw a billboard advertising Copeland Toyota. I dropped in and the dealer fixed the tire pressure warning light without charge. I was impressed with Copeland and began to bring my RAV4 there to have it serviced. So far, I have been very satisfied with Copeland. Although Copeland in Brockton is probably farther away than Clair in West Roxbury, I continue to go to Copeland. So far they have met all my expectations of what good service should be. Now here is a story not related to the service I received at Copeland yesterday. Today I was driving to the veterinarian with a dog and a cat in the car. It was snowing a bit. As I turned left into the veterinarian's parking lot, a 22 year old boy in a Grand Prix wasn't watching what he was doing. He rear-ended my RAV4 and caused damage to the right rear pushing the bumper against the back tire. I was strapped in, the dog was strapped in, and the cat was in the very rear in a carrier. Luckily, I wasn't hurt, the dog and cat did not get hurt, and the driver of the Grand Prix and his passenger were not hurt. However, the Grand Prix's front end suffered substantial damage. As a side note, I am unhappy to hear of the acceleration problems drivers of certain Toyota models are having. I hope Toyota can resolve the problem and regain Toyota lovers' trust and bragging rights about Toyota's reliability. More

I would definitely rate the dealer and the services he provided a 5 + if I am able to. Being my first time purchasing a car, I am not sure about the process and the paperwork that comes with buying a new provided a 5 + if I am able to. Being my first time purchasing a car, I am not sure about the process and the paperwork that comes with buying a new car. However, my dealer William Mok ensured that I understood each and every step regarding the paperwork. That being said, William made sure that the pricing and everything were suitable for me; as I am currently a college student with tons of debt already. When I was rating the “friendliness” section, it should have been “Buddy” instead because unlike other dealers I had been to which only care about selling cars, he cares about my safety and even taught me valuable experiences as a driver to ensure that I have a safe and an enjoyable time driving. My overall experience at this dealership gets a 5 out of 5 and I would definitely recommend this dealer as I am very satisfied with the car, the service, and the experience I received at Copeland Toyota. More

I would definitely rate the dealer and the services he provided a 5 + if I am able to. Being my first time purchasing a car, I am not sure about the process and the paperwork that comes with buying a new provided a 5 + if I am able to. Being my first time purchasing a car, I am not sure about the process and the paperwork that comes with buying a new car. However, my dealer William Mok ensured that I understood each and every step regarding the paperwork. That being said, William made sure that the pricing and everything were suitable for me; as I am currently a college student with tons of debt already. When I was rating the “friendliness” section, it should have been “Buddy” instead because unlike other dealers I had been to which only care about selling cars, he cares about my safety and even taught me valuable experiences as a driver to ensure that I have a safe and an enjoyable time driving. My overall experience at this dealership gets a 5 out of 5 and I would definitely recommend this dealer as I am very satisfied with the car, the service, and the experience I received at Copeland Toyota. More

I have bought two cars from Copeland and have had service done too. They significantly beat Boch's price and were very fair and honest. Like any dealer they try to upsell you, but take no for an answer. The done too. They significantly beat Boch's price and were very fair and honest. Like any dealer they try to upsell you, but take no for an answer. The dealership is the best I have dealt with in the Boston area. More

Believe me I did tons of research before purchasing my new Venza. I probably contacted 10 Toyota dealers looking for prices and information. Copeland was by far the most honest and straight-forward of an new Venza. I probably contacted 10 Toyota dealers looking for prices and information. Copeland was by far the most honest and straight-forward of any of them. Max Reed was very helpful throughout the whole process, which orginally started with the cash for clunkers program. He gave honest answers to my questions and if he didn't know he told me so and would find the answers. I heard some "great stories" from some of Copeland's competitors. I would definitely recommend them to anybody. Actually I recommended them to my neighbor and he bought his car there too!! More

Excellent pleasant experience recently with salesman, William Mok leasing a new auto. He was very knowledgable, very professional and very very helpful throughout the entire process and was able to drive William Mok leasing a new auto. He was very knowledgable, very professional and very very helpful throughout the entire process and was able to drive the new vehicle home as Copeland was very efficient in processing the paperwork right away. More

I have been using Copeland for 5 years now, as of my last visit I will not use anyone else. The service has been great, I even had a time that the repair was s loose wire they did not charge me at all when t visit I will not use anyone else. The service has been great, I even had a time that the repair was s loose wire they did not charge me at all when then could have charged me for a light and replacement labor which I would have never questioned..... good and honest. Three cars I purchased and numerous people I have sent there. More

Our 2008 Prius (purchased at Copeland) had a flat tire on New Years Day. I went to the website and saw that Copeland was open for service on Saturday the 2nd. I called in the morning to schedule the appointm New Years Day. I went to the website and saw that Copeland was open for service on Saturday the 2nd. I called in the morning to schedule the appointment. The service receptionist called over to parts to confirm that they had the tire in stock and gave me the price before she booked the appt. I showed up within 30 minutes of my call. Copeland took me right away (no wait). They were done with the repair and an oil change before I had a chance to finish my complimentary coffee! The waiting room was clean, spacious and very comfortable. I sat down and read the morning paper while watching the news. It was the most relaxing time of my day (I'm married with 4 kids). Thanks again. I would highly recommend Copeland Toyota. More

from the Moment we came into the Showroom and did a test drive for the Sienna XLE AWD we felt very relaxed and never pressured and I have to say that this experience was pretty good and smooth and I wanted drive for the Sienna XLE AWD we felt very relaxed and never pressured and I have to say that this experience was pretty good and smooth and I wanted to say thank you to Franco Leonard for the outstanding Customer service and professionalism he showed us and I understand now why people choose Copeland Toyota over other dealers. I will most definitely recommend this dealership to friends and family. More