Copeland Toyota

We were always greated with a smile when we entered the dealership and dealt with respect. The dealership itself was clean and bright though it's children's room could use more toys with complete parts or dealership and dealt with respect. The dealership itself was clean and bright though it's children's room could use more toys with complete parts or things to do. They really worked with us to get the right price for our family. We did a clash for clunkers deal when we purchased our 2010 Corolla and even though the process was frustrating for everyone Copeland Toyota did their best to keep us updated and to help us through it. More

Being a repeat sales customer, I naturally return to Copeland for all my service needs. John is always great - friendly, courteous and extremely knowledgeable. My car is ready on time, all my requests Copeland for all my service needs. John is always great - friendly, courteous and extremely knowledgeable. My car is ready on time, all my requests completed to perfection and spotless. It is a pleasure to come to Copeland for service and wait in their comfortable customer lounge. More

this dealership is pleasant & always on time & the people i deal with have been there for a long timeso i am familiar with them & them with me.My car is always done in the time they tell me it will be done.t i deal with have been there for a long timeso i am familiar with them & them with me.My car is always done in the time they tell me it will be done.the show room is comfortable & they have caffee & snacks for you.if there is a problem they can not fix in a timely manner they offer me a rental for the day. More

JOE WAS A NON PREASURE SALESMEN WHO WAS THE FIRST CAR SALESMEN WHO WOULD TALK TO ME ABOUT PRICE OF THE CAR BEFORE ASKING ME FOR ANY INFO OTHER THEN MY FIRST NAME.WHAT A BREATH OF FREASH AIR TO DEAL JOE A SALESMEN WHO WOULD TALK TO ME ABOUT PRICE OF THE CAR BEFORE ASKING ME FOR ANY INFO OTHER THEN MY FIRST NAME.WHAT A BREATH OF FREASH AIR TO DEAL JOE AND THE WHOLE SALES TEAM.BETWEEN MEETING MY PRICE ON THE2010 COROLRA AND GIVING MY PRICE FOR TRADE IN ,THE BAD FEELING YOU ALLWAYS GET IN YOUR PIT OF YOUR STOMIC WHEN GOING IN TO DEALERSHIP TO DEAL WITH SALESMEN TO BUY A NEW CAR WHENT AWAY AS SOON AS YOU SAT DOWN AT JOES DESK. NO PRESURE SALES ,I DIDN'T KNOW IT EXSISTED!! THNX JOE AND EVERBODY AT COPELAND More

Have been doing business with John McMullen for aprox. 15 years, always polite and helpful. Work is always excellent. Prices are high, but you pay for what you get.Why does the review need to be 250 characte years, always polite and helpful. Work is always excellent. Prices are high, but you pay for what you get.Why does the review need to be 250 characters minimun. If you need 250 so be it ??????????????????????????????????????????????????????????????????????????????? More

I always enjoy coming to Copeland. Everyone is friendly, and the service is done as quickly, but as efficiently, as possible. I have developed a sense of confidence in the work that is done, plus in the se and the service is done as quickly, but as efficiently, as possible. I have developed a sense of confidence in the work that is done, plus in the service reps that greet me. John and all the others bend over backwards to accomodate me and my strange schedule. So, I give the Service Department my best AAA+++ due to friendliness, speed of service, honesty in pricing, and being able to stretch to make room for my weird schedule, especially when I needed to drop in without telephoning first (burned-out headlight). Also, when I'm waiting, there is always free coffee, comfortable seating, and great television. Also, I get to wander around to see what's for sale, and the Sale people are always friendly! All of this is why I have been coming back to Copeland for over 20 years. More

This was the best car buying experience I have had to date. After sending an e-mail inquiry to the dealership about a used Sienna I received a very helpful e-mail from Brian Dombrowski listing the price date. After sending an e-mail inquiry to the dealership about a used Sienna I received a very helpful e-mail from Brian Dombrowski listing the price, availability and features as well as financing specials on a new Sienna. After more research and talking with other dealerships we decided to buy new. Brian's interaction with me was always professional, respectful and informative. Since we had similar quotes from more than one dealership it came down to which dealership we wanted to do business with. After reading other reviews we decided to go to Copeland. We worked with Joe Avilla and Steve Hurley who were also very curtious, professional and friendly. No sales tricks or "how much do you want to pay" tactics. Laura Williams took care of the financial paperwork quickly and was also a pleasure to work with. Overall we were very pleased with our experience with Copeland Toyota and would recommend them to anyone in the market for a Toyota. More

When I decided to take the leap and buy a new car to replace my 20 year old truck under the Cash for Clunkers program, I wanted to check out the Scion XB. I headed for Copeland for a look around. Once replace my 20 year old truck under the Cash for Clunkers program, I wanted to check out the Scion XB. I headed for Copeland for a look around. Once there, I was introduced to Sean Richards who got me right out for a test drive in an XB. I loved the car but wanted one with less options. We got the paperwork for the government all done and Sean took care of getting the car that had what I wanted and arranging for financing. Once we got the okay from Uncle Sam, Laura went over all the financing and the optional programs and Sean took charge of having my hand controls installed in accordance with the Toyota mobility program. Any time that I had questions, Sean always had answers and he always called me back. Finally, the big day arrived for me to pick up the car and everyone was so friendly and just as excited as I was about it. I love my car, I loved the service and I will recommend this dealer to anyone interested in a Toyota product. I'm thrilled to have done business with such a superior dealer. More

I was very well satisfied with Copeland. I was treated very fairly and with professionalism. Stan Morrill was great and answered all my questions I had concerning my new purchase. My experience with th very fairly and with professionalism. Stan Morrill was great and answered all my questions I had concerning my new purchase. My experience with the Parts and Service department I found they treated me fairly. They conducted themselves in a professional manner and I was taken care of on a timely basis. More

I have had only good experiences with Copeland Toyota. I purchased my 2006 Corolla from them in 2006--and was impressed then with their efficiency and the respectful way everyone worked with me throughout t purchased my 2006 Corolla from them in 2006--and was impressed then with their efficiency and the respectful way everyone worked with me throughout the process. They described the possibilities available--and then listened to what I wanted to buy rather than simply what they wanted to sell. The sales person checked computer inventories throughout the Boston metro area and--even though I did not believe him and had to go to many (four) of the dealerships myself--he was entirely accurate in his assessment of what vehicles were available in the Boston metro region. Since then, the service has been impeccable (even though, as some of the service reps have pointed out, my car sports a very small Detroit Tiger sticker here in Red Sox nation!!!). It's a bit pricey, relative to independent mechanics--but the service needed is completed within the time frame described. In addition, they make it very easy to schedule service appointments, both by phone and on-line. One time, a service rep went out of her way--I did not request this service--to let me know that they could let me have a loaner vehicle while the service was being completed. I have recommended Copeland Toyota to everyone interested in purchasing a Toyota product. More