Copeland Toyota

I spent 10 months looking for a new Tacoma with a double cab and a Long bed. I knew what kind of truck I wanted, and as a young teacher not having a lot of money, I vigorously shopped for the best deal I c cab and a Long bed. I knew what kind of truck I wanted, and as a young teacher not having a lot of money, I vigorously shopped for the best deal I could find. Not finding sufficient selection near my home around western Mass, I headed east to check out the big dealerships of Ira and Boch Toyota. Both of these despicable dealerships treat people like dirt, and will say anything just to get you through the door. They lie, cheat, and lie some more just to squeeze every buck out of you. In the case of Ira they quote me a price, an APR rate, and a price for my trade-in. I drove two hours from western mass, only to have them try and bait-and-switch me into a lease! I was so mad I could have spit blood!(read my Ira of Milford review for more details on that story). With this last defeat I was getting ready to hold off buying my new first car, buy used, and just prattle on in this miserable world. That afternoon, dad suggested I take a look at Copeland. We called them on the phone, and gave them what I could pay for a new truck. They made no promises, but told me honestly over the phone what they could do. We went down and met Ivan who was the sales manager we had talked to over the phone. And he had Joe Avilia show me the two trucks that fit the criteria of what I was looking for. Joe was an affable guy who was smart, funny, and charismatic. He listened keenly to what I was telling him (I was so used to repeating myself with salesmen that this was a tremendous relief), and he appreciated the work and consideration that my wife and I had put towards buying a new car. Seeing that we were still a few hundred dollars apart on price, he came up with a solution so ridiculously simple it was brilliant. With the deal in hand, I reminisced with him and Laura from finance about the horror stories I endured at the other dealerships. We all had a good laugh at the other guy’s expense, and I drove away happily in my brand new black Toyota Tacoma. The people at Copeland Toyota are awesome. And I will fondly remember the happy end to my quest for a new car, and will always recommend Joe Avilia to friends and family who are looking to buy a toyota. More

People are very courteous and friendly. Quality of work is always correct and if and when anything is discovered, it is always discussed prior to doing any repair work. The facility is clean and the genera is always correct and if and when anything is discovered, it is always discussed prior to doing any repair work. The facility is clean and the general environment is upbeat and friendy. I have been using Copeland for many years and will continue to do so in the future. More

From start to finish Copeland Toyota blew their competition away in every area of the sales process. Starting with the e pricing I received from Paul Tavares which was the lowest and his email p competition away in every area of the sales process. Starting with the e pricing I received from Paul Tavares which was the lowest and his email pricing response was much clearer in terms of what was included in the price and what was not. In fact it was so good upon receiving it I emailed him to say I'd be by the next day for a test drive and if I liked the 2010 HIGHLANDER I'd buy it. So the next day I went for a test drive feeling pretty good about Copeland Toyota due to the previous day's experience which exceeded my expectations. Paul had William Mok a Sales Consultant work with me as we went for the test drive. During our ride William explained the many features of the HIGHLANDER and as we pulled back into the Copeland lot I told William I wanted to buy the vehicle. And that's when William started to put on a show for me with the way he multi-tasked me through the paperwork process to ensure I got the correct price along with financing, insurance, registration,sticker and a full tank of gas. He once again on behalf of Copeland exceeded my expectations which is hard to do and Copeland Toyota did it twice in less than 24 hours thereby leaving their competition in the dust. More

Rich Trieber at Copeland Toyota was a pleasure to deal with on the purchase of my new Toyota Rav4 Ltd. He kept me informed on the available vehicle choices that met my requirements. His follow-ups are t with on the purchase of my new Toyota Rav4 Ltd. He kept me informed on the available vehicle choices that met my requirements. His follow-ups are timely but not so frequent that it was bothersome. Since Rich was highly recommended by my neighbor who also purchased a vehicle from him, I made my best deal with Copeland without first having to visit the dealership. Thanks again Rich and Steve. More

Great selection of trucks worked to get a fair price. Good service on past work done for me. Friendly sales people. It was very hot and humid over 90 I think I woke up and thought what a wonderfull d Good service on past work done for me. Friendly sales people. It was very hot and humid over 90 I think I woke up and thought what a wonderfull day to purchace a new Toyota Truck which I do every 3 years. I would give Copeland Toyota AAA grade. I would give the person the boot that thinks you need a min of 250 characters to rate a car dealer Thanks Bruce Benner More

I purchased my Toyota Prius from Copeland Toyota because they gave me the best deal on the first phone call (without having to go to the dealership). I have serviced my Prius exclusively at Copeland Toyo they gave me the best deal on the first phone call (without having to go to the dealership). I have serviced my Prius exclusively at Copeland Toyota because there service is always courteous, quick and a good deal. More

William provided exceptional service and demonstrated much professionalism in explaining everything I needed to know about the Prius. Unlike other dealers I've been to who just tries to flaunt each featu much professionalism in explaining everything I needed to know about the Prius. Unlike other dealers I've been to who just tries to flaunt each feature of the car and get me to buy it as quickly as possible, William told me all the features the car has to offer and explained why it's a good choice to have them or why it's not really needed. I actually felt comfortable negotiating and talking with the guy. Overall, an A+ sales agent. More

I was leaning towards buying a Tacoma. I compared 4 Toyota dealers 1) by internet (requested quotes) on New 4x4 Tacoma double cab to compare apples with apples. Then I visited the dealers who responde Toyota dealers 1) by internet (requested quotes) on New 4x4 Tacoma double cab to compare apples with apples. Then I visited the dealers who responded. Copeland was the first dealer to respond by email with the best price and offered the most pleasant car buying experience I have had in 20 years! Rich Trieber and the Copeland team made it hassle free and respected my time and placed no pressure on me. I was able to leave the dealer without buying so I could return later in the week with my wife. The place felt good and I returned with my wife to the same great experience. Rich removed my car buying headaches ‘litelarly’. We made an offer on a certified pre-owned Tacoma and we closed a win-win deal. When I picked-up the car later in the week, the dealer provided the same great level of customer car. I have been driving the truck for 3 months now and I am very satisfied. I am going to my first maintenance service next week and anticipate good service there too. I’ll let you know. More

I would definitely recommend Copeland Toyota to everyone I know. They were very patient with me throughout the whole process. I may have changed vehicles 3 different times before I got the one that was ri I know. They were very patient with me throughout the whole process. I may have changed vehicles 3 different times before I got the one that was right for me. I didn't feel blown off like with other dealerships and salesmen. They worked with me from beginning to end and I am in a vehicle that I love and couldn't be happier. I commend them for their customer service, it was a truly genuine experience. TOP NOTCH GUYS!!! Big Thanks to Steve & Rich for putting up with me. More

I have been a customer of Copeland Toyota for over twenty years and have had nothing but great experiences from them, be it a new purchase a used purchase or service on anyone of the two vehicles that I now years and have had nothing but great experiences from them, be it a new purchase a used purchase or service on anyone of the two vehicles that I now own (both purchased from,Copeland Toyota). I have never had a problem with Copeland. More