Copeland Toyota

I've given a mixed rating of good to great because the combination of great customer service mixed with good solid work performed on my truck is what Copeland Toyota did. I was promptly greeted, checked combination of great customer service mixed with good solid work performed on my truck is what Copeland Toyota did. I was promptly greeted, checked in and provided a detailed list of the work that will done upon requesting a 45k service. The quality of work was done in a reasonable amount of time and the dealership employees were friendly throughout. I give the price a 'ok' because it is my mindset that if I am constantly bringing my vehicle back to the same dealership for service then I should be given a better price than those customers who are one stop shoppers. At the very least a loyalty discount plus coupon from the dealer would be nice for going there everytime for all my service needs. More

Shawn was great. He took me through the steps of accurring my 2011 Toyota Corrola like a TRUE PROFESSIONAL. His knowlage of each vehicle I was considering was second to none. Shawn treated me like accurring my 2011 Toyota Corrola like a TRUE PROFESSIONAL. His knowlage of each vehicle I was considering was second to none. Shawn treated me like a long time friend, as apposed to "just an other coustomer". I will definatly recommened Copland Toyota to anyone that I know that is looking to get a car. More

Sales rep and manager were upfront with all costs;no hidden costs nor sneaky tactics. Manager even kept his word that he gave me later over the phone to drop the price even further and give me more fo hidden costs nor sneaky tactics. Manager even kept his word that he gave me later over the phone to drop the price even further and give me more for my trade-in. Even after signing to buy car and then sitting with the finance manager was a pleasant experience because there was no pressure to buy additional items, such as , extended warranty or anti-theft devices,etc. Very friendly and professional atmosphere. This is my first Toyota, and if I like the car and intend to buy another Toyota, I will definitely buy from Copeland Toyota again. More

Service was prompt and battery problem was diagnosed quickly. Service representative explained my options and battery was replaced and scheduled maintenance was completed as promised. quickly. Service representative explained my options and battery was replaced and scheduled maintenance was completed as promised. More

I've purchased three Toyota vehicles from Copeland starting in 2000 with an Avalon and I've found their sales department to be straight-forward, and if you keep your negotiation to facts avoiding the starting in 2000 with an Avalon and I've found their sales department to be straight-forward, and if you keep your negotiation to facts avoiding the bluster one sometimes sees at American car dealers you'll know what your're paying relative to the invoice price and can judge from there. In general I've found the sales department better than most. My experience with service has been a bit inconsistent. Once you know which customer support reps know the vehicles better than you do, you'll get good service because they drive the process with the repair technicians and can inform you if there's something of which you're not aware. My main problem area in terms of durability of work done has been with brakes; I'm not sure why this has been the case. There were a couple of repair cases a few years ago where I got a rep, he gave me an "explanation", and then I went back a month later, quietly got another rep, and got the problem finally repaired with no reoccurrence. There was a recent example where an issue was found and noted in the parerwork but not mentioned to me at checkout which I caught reviewing the paperwork later. I now know whom to request to get the plain truth. Once you find who's good in service you'll be well served. More

I had a great experience purchaseing a vehicle through Copeland Toyota. Allan Pires, the salesman, was very knowledgable and made me feel very comfortable. He has a great personality making the transiti Copeland Toyota. Allan Pires, the salesman, was very knowledgable and made me feel very comfortable. He has a great personality making the transition easy. I would recommend anyone and everyone to purchase a vehicle through Copeland... More

My 2005 Avalon has always been serviced by Copeland. Copeland Toyota consistently provides excellent service and advice for proper maintenance for vehicle. In addition, their waiting room is clean and Copeland Toyota consistently provides excellent service and advice for proper maintenance for vehicle. In addition, their waiting room is clean and receptive to a good customer experience. Copeland's service advisers have been very honest in their advice. More

I had an excellent experience purchasing my second Toyota from Franco at Copeland Toyota. When it was time for a new car, I called Franco to let him know what we were looking for. He didn't apply any press from Franco at Copeland Toyota. When it was time for a new car, I called Franco to let him know what we were looking for. He didn't apply any pressure to my purchase and found us exactly the car we wanted. We love our new AWD Sienna and recommend the dealership and of course Franco to anyone looking for an enjoyable car buying experience. More

I was extremely impressed by this dealership: the amazing facilities, the friendliness of the personnel, the inventory available, among others. The purchase was easy, I had a lot of information to make my facilities, the friendliness of the personnel, the inventory available, among others. The purchase was easy, I had a lot of information to make my choice of car and accessories. The service provided was amazing, they did everything except for making the check, which made the already enjoyable experience of buying a new car even better. I personally worked with Carlos Cabral, who was very friendly and knowledgable. and had a lot of patience with the infinite number of questions I had about the car and options. I would definitely tell my friends and family to go to Copeland Toyota and to ask for Carlos when thinking about buying a car. More

Since moving to the south shore in 1989 we needed to find a Toyota dealer. Upon needing our oil changes and tire rotations we found Copeland very accomidating with our needs. When the first time came to repl a Toyota dealer. Upon needing our oil changes and tire rotations we found Copeland very accomidating with our needs. When the first time came to replace our vehicle,we chose once again the dealer that met our needs and also brought our daughter who at that time leased a vehicle. We are repeat customers and will keep coming back. More