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Copeland Toyota
Brockton, MA
692 Reviews
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Showing 692 reviews
August 02, 2011
Clean dealership, comfortable waiting area. Courteous and knowledgeable staff. Conveniently located. Copeland holds true to warranty work and covered services. I will definitely recommend and buy ther and knowledgeable staff. Conveniently located. Copeland holds true to warranty work and covered services. I will definitely recommend and buy there again myself. I love Bob Curry! More
by farkels
Employees Worked With
Service writer and cashier
July 28, 2011
I was not impressed with this dealership. Brian, the customer service rep was very nice, gave me an emailed internet price for a 2008 Toyota Camry XLE that he honored. When I came into dealershp was sho customer service rep was very nice, gave me an emailed internet price for a 2008 Toyota Camry XLE that he honored. When I came into dealershp was shown the car and it had a busted door! Very tacky. The manager Jay was not nice about it all, told me it would cost $800 to fix and the price of car was low enough. He expressed disapproval at the internet price quoted me by Brian and said generally internet prices are "used to get customers in the store"-when I pressed on getting the door replaced, he said he would consider it if I bought the car. Further pressesd, he agreed he wouldn't buy a car with a busted door for his own family members! Because of this poor customer service on the part of the manager, who was in the business 20 some years he claimed, they lost my business! I went to Braintree Toyota! More
by ritabuck54
Employees Worked With
Brian, Freddie and Jay, the manager, Jay Khub, Freddie Rodriguez
July 21, 2011
My daughter bought her Rav4 here and she loves it and the My daughter bought her Rav4 here and she loves it and the people at Copeland. When deciding on a new vehicle, we looked at many other brands, but i My daughter bought her Rav4 here and she loves it and the people at Copeland. When deciding on a new vehicle, we looked at many other brands, but it always came back to buying a Toyota. Chosing the dealer was easy after that! What a great place to buy a car. Great people, great environment, great cars, great deals. More
by amathieu11
Employees Worked With
Tim McDermott
July 12, 2011
Just came in for the programed maint. on my 2010 tacoma.Called for a time and was greeted very nicely.Asked for an appt. that afternoon.No problem.Oil change and rotation of tires,checked and topped tacoma.Called for a time and was greeted very nicely.Asked for an appt. that afternoon.No problem.Oil change and rotation of tires,checked and topped off fliuds cleaned the interior.In and out in 35 mins.BRAVO ZULU [well done]. More
by saltfly
Employees Worked With
service dept
June 10, 2011
Service was excellent - but we did have one issue: waited weeks for a parts to be installed. Was told it may take some time because of the Japan crisis. After 2 or 3 weeks we called Copeland. The part was weeks for a parts to be installed. Was told it may take some time because of the Japan crisis. After 2 or 3 weeks we called Copeland. The part was in and service had a scheduled appointment made for my vehicle. This was a surprise because: I had to call the dealership to check on the part, it was there, no one contacted me; and a service appointment was made, again no one contacted me regarding the appointment. Found it odd that service had received the long-awaited parts, made a service appointment, but never contacted me regarding anything, I had to call. Made me wonder how long the parts were there and how did the department make an appointment for me without asking me if it was a convenient time? More
by stevejm
Employees Worked With
don't remember
June 04, 2011
I picked up my black Toyota Sienna 2011 today. I had a great experience at Copeland Toyota; no gimmicks, no painful phone calls, and no dreadful emails. The sales rep their Freddie Rodriguez was top notc great experience at Copeland Toyota; no gimmicks, no painful phone calls, and no dreadful emails. The sales rep their Freddie Rodriguez was top notch. Freddie knows his job, was always on time, didn't waste my time, had the car ready today, and answered all of my questions. I would tell anyone who is interested in a Toyota to speak to Freddie, you won't go wrong. Go Sox's!!!! More
by Red Soxs
Employees Worked With
Freddie Rodriguez, Freddie Rodriguez
May 31, 2011
After my latest bad experience, I have decided to end my loyal long relationship with Copeland Toyota. Good sales people, good rates but no trust on customers. I am done with Copeland but I wish them best o loyal long relationship with Copeland Toyota. Good sales people, good rates but no trust on customers. I am done with Copeland but I wish them best of luck. My suggestion to potential buyers is to be very careful with paperwork of your car with this people. More
by mygreenvision
Employees Worked With
Couple
May 22, 2011
This past January, my wife and I purchased a used 2010 Rav 4 from Copeland Toyota.Copeland Toyota furnished us with a Carfax report prior to our purchase and it stated that the vehicle had been serviced p Rav 4 from Copeland Toyota.Copeland Toyota furnished us with a Carfax report prior to our purchase and it stated that the vehicle had been serviced properly according to the service records...One item in particular stated " Repair Appraisal-Toyota." I asked Sam Abouateih, the GM, David McCormick the service manager ( whom was recommended to me as a contact by a friend ) and my salesman what this item on the service record represented?? They informed me that it was probably a miscellaneous repair like a battery, tire...I trusted them and took their word for it. After purchasing the vehicle, I noticed there were some issues with the paint on the front end of the vehicle ( hood, fender ) After some investigation, through some contacts of mine that work at Copeland and another Toyota dealership in MA, I found out that in fact, the vehicle had been in a major accident and had over $5,000. worth of damage and was a previous lease vehicle. Looking into this more, I contacted the previous owner and he informed me that the vehicle was in a bad accident with some frame damage... I then went to the dealership that performed the body work and repairs and they gave me records showing all the repairs performed.I then contacted Sam Abouateih, Sales Manager , and after communicating with him numerous times,and being treated very unprofessionally, he finally told me "sorry my friend, there nothing we can do." I was treated very disrespectfully by this sales manager, Sam Abouateih and his team. It is a long story,and I have taken this matter to the MA Attorney Generals office and they currently investigating this matter. They violated chapter 93A under the consumer protection disclosure law by not disclosing the information to me that the vehicle was in fact in an accident. Please, check all records when purchasing a vehicle from Copeland Toyota. The majority of Copeland Toyota's used cars have been in accidents and,or had body work repairs done to them. BUYER BEWARE. More
by Jane 727
Employees Worked With
David McCormick, Sam Abouateih, Sam Abouateih
May 08, 2011
Our salesman Regi Maxi was outstanding. Very knowledgeable, friendly and upfront with us. He's all about quality of time with you. Answering all of our questions. If you need a vehicle we hig knowledgeable, friendly and upfront with us. He's all about quality of time with you. Answering all of our questions. If you need a vehicle we highly recommend Copeland Toyota and Regi Maxi as your sales man. More
by waterboy35
Employees Worked With
Regi Maxi
May 03, 2011
Outstanding, the nicest salesman I have ever met!!!!!! No stress!!!! Didn't take all day!! Gave us what we wanted! Didn't talk us into anything we didn't want!! Explained everything to us!! We love the car!! stress!!!! Didn't take all day!! Gave us what we wanted! Didn't talk us into anything we didn't want!! Explained everything to us!! We love the car!!! Would highly recomend him and this dealership to anyone!!!!!!!! Would recomend this rav 4 also!!!! More
by hanlonsbeach
Employees Worked With
Franco Leonard, Franco Leonard
