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Copeland Toyota
Brockton, MA
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 680 reviews
August 27, 2013
Stan Morrill provided a stress free / no pressure buying experience that focused on product information and customer satisfaction. This approach led to an enjoyable sales process and resulted in a new purch experience that focused on product information and customer satisfaction. This approach led to an enjoyable sales process and resulted in a new purchase for us. The entire staff at Copeland Toyota was top notch and I would strongly refer buyers to shop there. More
by djzosa
Employees Worked With
Shahzad Shahab, Stan Morrill
August 23, 2013
First of all the sale and its transaction of my car was good, no problem. The sales rep was a man named Kim and he was very nice, good and helpful. The amount they gave me for my trade-in was decent, and t good, no problem. The sales rep was a man named Kim and he was very nice, good and helpful. The amount they gave me for my trade-in was decent, and the price of the car was good too. So all was fine. I bought a CERTIFIED Toyota with just 10K in miles, so even though technically it was used, it was for all practical purposes a new car, 10K on a Camry is still new. 7 months later it began making this hard clunking sound after putting it into drive and moving about 30 feet, without ANY doubt this is not normal and it hadnt done it at first. Copeland Toyota is not close to where I live at all so it was tough for me to take a day to go there, but I did. My appointment time was 8:30 am but I told them the car had to cool down first before we could test drive it with a mechanic. I told them it had to be a 30 minute cool down. By 9:15 I went back to the counter and told them it would be ready, but was told they were still waiting for a tech to be assigned to it. 9:30 still nothing, but the rep showed me a paper that said 9:45 would be the time. 9:45 came and went and I kept being told the computer had to assign somebody. Finally around 10:30 or so, a tech came and we drove it and he heard the noise. He dropped me off to wait in the showroom while he took it into the shop. During this time I had a friendly conversation with the first rep that had taken me in, where I jokingly told him that I would bet him $10 they wont be able to figure it out. He very confidently said that was not going to happen, that in all his years there they had NEVER not been able to figure out any car issue. I should have bet him because thats right, they could not figure it out. The tech came back in and said he didnt know what it was but that he lubricated an engine mount (which obviously was not the issue) but that no mount was broken. I could have told him that to begin with. I mentioned to the first rep about that bet I joked about and he replied with "well we dont know what it is, what do you want us to do?". Got in my car to leave and of course it made the clunking noise as I drove across their lot. Next day I got a voicemail from somebody at Copeland wanting to make sure my service appointment had gone fine. I called him back to let him know, but he was not there so the lady answering took my comments about it. Half an hour later a different person from the Service Dept called me up to talk about it. He was about as disinterested and unconcerned about it as could be. He told me I could bring it back (like I live next door) and they would look at it again for a $200 & something troubleshooting charge. This is a Certified Toyota which is supposed to be covered for I believe 70K miles for mechanical issues - the car is 3 years old with 19K for miles. Even if I'm wrong about the 70k, its definately covered with only 19k. I questioned this fee and told him it was a certified car, bought from them. That didnt impress him and he still sounded very bored. I told him I didnt think I should have to pay that fee under this circumstance, to which his response was silence. I said "so that's it huh?" and finally he perked up a little and said "yes that's it". The End. So now I have a $17,000 car that has to last many more years, with an abnormal clunk. So, if you want to buy from Copeland Toyota, I would say go for it, just make sure you have your crystal ball with you to see if the car you buy is not going to have any mechanical issues, because if it does, they want to charge you just to diagnose, and they dont care if you dont like it. UPDATE::: When I submitted this review on DealerRater.com I quickly got the e-mail saying that there would be a 10 day grace period before my review actually gets posted, to give the dealer a chance to contact me and resolve the situation. Guess what - no phone call at all from Copeland, proving that they just don't give a care. More
by ToCam10
Employees Worked With
Service Department
July 03, 2013
I just wanted to give recognition to the salesman that helped us with the process of buying our new rav4. Homar Rodriguez was great to deal with he was very friendly and informative about the suv we were helped us with the process of buying our new rav4. Homar Rodriguez was great to deal with he was very friendly and informative about the suv we were looking for. Steve the sales manager was also very friendly and we were never pressured to buy a vehicle we negotiated a price for our trade in and the rav 4 and they were more than fair.Buying a new car isn't always a fun ordeal but everyone at Copeland were friendly and informative.After going to another Toyota dealership that I had previously bought 3 vechicles from and felt they were not concerned about a repeat costumer I walked out and came home and looked on the Internet and saw Copeland had a very high rating for customer satisfaction so we went down and ended up buying our new car there and we were very pleased with everyone there and the whole process. I would definitely recommend Copeland Toyota. More
by Pkckpknkjk
Employees Worked With
Homer Rodriguez
June 23, 2013
Everyone is very friendly and knowledgeable about the Toyota brand and products that they sell and service. The price for my new leased car was very reasonable. They gave me a very fair price for my trad Toyota brand and products that they sell and service. The price for my new leased car was very reasonable. They gave me a very fair price for my trade. They had the car that I wanted and for the price that I was willing to pay each monthly. The sales process was very efficient and easy, from the negotiations to delivery. I will be going back to service my car. Also, when it comes to either lease a new car or buy mine out, it will be with Copeland Toyota. I recommend Copeland Toyota to anyone that is looking for a Toyota new/used vehicle or needs Toyota service. More
by amm1024
Employees Worked With
Jason Pappas, Joe Cordeiro, Laura Cicciu
June 15, 2013
I walked into Copeland Toyota hoping for a great experience- from what I had heard, everyone there was professional and kind and would treat me well. What I took from there was quite the opposite. A experience- from what I had heard, everyone there was professional and kind and would treat me well. What I took from there was quite the opposite. At first, Bob Curry seemed kind when my friend and I were first introduced to him. He took the time to listen to me as I explained to him my financial situation and that I was not in the position to buy a new car, that I had to look into a used vehicle. He listened to us and seemed to understand just what I wanted- he even showed me a beautiful used Corrolla. After just a half hour I sensed he was starting to not be so kind. He was especially unkind when I introduced the idea that my Uncle would be helping me (via the phone, because he does not live close), because has extensive knowledge of cars having owned his own dealership. Long story short, his manner changed, he was no longer polite or kind, and plain rude. I am SO happy to say I will be leasing a vehicle from another Toyota dealership with much much friendlier service. I'll be sure to let Bob Curry know we got the deal he told my Uncle we never would. More
by janelles811
Employees Worked With
Bob Curry
June 11, 2013
We have had two great experiences with Copeland Toyota. We bought our 2008 Highlander Hybrid from Copeland and we just bought a used 2013 Highlander Hybrid from them. Bob Curry was wonderful from start to We bought our 2008 Highlander Hybrid from Copeland and we just bought a used 2013 Highlander Hybrid from them. Bob Curry was wonderful from start to finish. He met with us and went over the whole car including syncing my husband cell phone with bluetooth and going thru the navigation. He only went thru things that had changed since our 2008 highlander model. Laura Williams went thru our paperwork with us and was extremely friendly and efficient. Bob go our plates and inspections sticker and we were on our way. I would highly recommend going to Copeland Toyota for a car. Everyone we dealt with was friendly and helpful. More
by rosscar
Employees Worked With
Bob Curry, Laura Cicciu
June 11, 2013
My experience at Copeland Toyota was a great experience and I want to thank Joaquin for helping me out with a suite able car I will recommend him to others. Thanks again for your business ! and I want to thank Joaquin for helping me out with a suite able car I will recommend him to others. Thanks again for your business ! More
by Kydia
June 07, 2013
Car dealerships seriously give me anxiety. I have been to xxxx and back, to over 10 other dealerships (no joke- they were all xxxx) to find the right car and price, and I finally had a no hassle, stress free xxxx and back, to over 10 other dealerships (no joke- they were all xxxx) to find the right car and price, and I finally had a no hassle, stress free experience with Dietrich. I did not think the process could be that simple after what I have been through and I ended up getting a used car I absolutely love for around the price I wanted. I was iffy about buying used, but Dietrich made sure to find me all the details that it was only a 2 year lease and perfect condition- all honesty. I didn't spend a whole day there either, and after being 0-12 at other dealers, I did not want to spend more time than needed. I strongly recommend this dealership, and especially go and see Dietrich!!! He's the man!!! More
by nicetry123
April 29, 2013
Top Notch experience at Copeland Toyota. Leased a new car and brought an existing car in for service last week. On the lease side, the staff was very knowledgable about the model of car we wanted to lease. and brought an existing car in for service last week. On the lease side, the staff was very knowledgable about the model of car we wanted to lease. Price was very fair and we were able to complete the lease process very quickly. The service department always provides great service. The staff is very friendly and the waiting area comfortable. My car was returned back to me well within the timeframe promised. More
by jmaiona
Employees Worked With
Max Reed
