
Copeland Toyota
Brockton, MA
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William Mok, was very helpful giving hints and suggestions as far as the differences in the makes and models to help me make the right choice for me. he answered every question I had, I think part suggestions as far as the differences in the makes and models to help me make the right choice for me. he answered every question I had, I think part of his goal as a sales person was to make sure I was happy as a customer I will definitely come back when I'm ready for another car and I would gladly recommend this dealership to all of my friends. More
I would like to say that Mario was very helpful with the purchase of my vehicle, and answered all my questions. If anyone is looking for a vehicle I highly recommend Copeland Toyota. purchase of my vehicle, and answered all my questions. If anyone is looking for a vehicle I highly recommend Copeland Toyota. More
the experience was great an the Toyota Tacoma is awesome all of you did an outstanding job keep up the good work i will tell all my friends about the dealership :) all of you did an outstanding job keep up the good work i will tell all my friends about the dealership :) More
Excellent customer service. Dan Braceros was very attentive to my auto repair needs. I would definitely recommend Copeland Toyota. I experienced great service all around. attentive to my auto repair needs. I would definitely recommend Copeland Toyota. I experienced great service all around. More
I own a 2003 Hylander with almost 130,000 miles. I was hearing a clunking sound when I backed up so took it to a trusted mechanic. There I was told that I needed a new drive shaft. I was undecided as to hearing a clunking sound when I backed up so took it to a trusted mechanic. There I was told that I needed a new drive shaft. I was undecided as to whether I wanted to have this service done or, was it time to trade it in? So, I took it to Copeland Toyota, a dealer I've long trusted for a second opinion. After a thorough analysis of the clunking sound, they determined it wasn't the drive shaft but my rear brakes! They fixed it and no more clunking! One week later, my car was back at the local mechanice for a scheduled oil change (this mechanic is close to our home.) Again, we were told that we needed a new drive shaft! So, I called Jason Pappas and explained the situtation. He told me that he would have his Service Manager (Rob) look at it to render another opinion. I brought it back -- they put it up on the lift, and called me into the service bay to point out that I did not need a new drive shaft. That it would last months if not a couple of years! Jason told me that if Rob determined I didn't need one; then I didn't need one. His confidence made me very confident. And if that day comes that I do need a new drive shaft, I may very well look for a new car @ Copeland instead! They were friendly, high tech, well trained, knowledgeable, communicative, competitively priced and very quick! No one likes having to get their car serviced -- but Copeland Toyota made it easy. Thank you. More
Service Dept. does not listen to its customers. Service dept. does not know the history of the vehicles they are servicing. They also do not try with all their heart because they lack listening skills. Te dept. does not know the history of the vehicles they are servicing. They also do not try with all their heart because they lack listening skills. Technicians are probably hampered by staff for whatever reason. I don't think this dealership trusts its customers and have lost my total confidence. I would never recommend service to anyone. More
Never in my life have I gone to a dealership until I purchased car from Copeland Toyota & now I have my car service there....the Service Dept is awesome & the Service Manager, is by far, totally committ purchased car from Copeland Toyota & now I have my car service there....the Service Dept is awesome & the Service Manager, is by far, totally committed to customer service....I enjoy bringing my car there! More
I had a wonderful experience dealing with Copeland Toyota. I purchased a car for my son and replaced my car at the same time! The sales team understood my needs and I feel that I got great value on Toyota. I purchased a car for my son and replaced my car at the same time! The sales team understood my needs and I feel that I got great value on my purchases. More
Copeland Toyota is the best dealership I have ever used and will continue to use. They go above and beyond their day to day job to work with any and all customers. I purchased my vehicle from Copeland Toyo and will continue to use. They go above and beyond their day to day job to work with any and all customers. I purchased my vehicle from Copeland Toyota almost 5yrs. ago now. I have had my minor issues with the vehicle (as all cars do), but Copeland has always been there for me. They treat you with respect and are always there to help in a caring manner. I have pretty much dealt with every department and received the same AMAZING service. From Max Reed, Sales Manager, to Jason Pappas, Director of Operations, I have had nothing, but a pleasant experience at Copeland Toyota. While there I have seen and heard other customers who don't understand that a car is a car and expect the dealership to bend over backwards five fold to fix something that the customer broke themselves, but expect the dealer to pay for for no good reason. Be wary of bad reviews that hinge solely on bad customers expecting everything and the world handed to them even when the dealer tries to go above and beyond by offering more than any other dealer would because they truly care and sympathies with their customer base. I will be back many more times and will highly recommend them to any and everyone. More