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Copeland Toyota
Brockton, MA
656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 656 reviews
January 02, 2014
I have dealt with Copland Toyota since the 1970's. They have an excellent sales staff who never pressure me to buy. I currently have a Camry XLE, a Camry LE and a 2014 Corolla LE. Copland's service d They have an excellent sales staff who never pressure me to buy. I currently have a Camry XLE, a Camry LE and a 2014 Corolla LE. Copland's service department is always on time and estimates the cost of the visit perfectly. They always have safety on their mind so if the technicians find something not good they ask if it can be fixed and what the cost will be. Anytime I have had a minor problem, because it's a Toyota, I am taken care if quickly. I guess I am considered part of what they call " The Toyota Family" I would and have recommended Copeland to anyone. William H. O'Brien, Ed.D. More
by Andrewcat1
Employees Worked With
Copeland Sales Department, Max Reed
October 10, 2013
Vernal was very courteous and helpful. He was patient with my list of needs and informitive. A very nice man, my expierence with Vernal was great. I recommended my sister to the dealership with confidenc with my list of needs and informitive. A very nice man, my expierence with Vernal was great. I recommended my sister to the dealership with confidence that Vernal would take good care of her and her family. Working with Laura was also a very pleasant expierence. The dealership itself is very comfortable. "Waiting" was very pleasant, good coffee. (: More
by lynnerenee
September 28, 2013
Vernel went above and with helping us get into a new truck. Also we forgot somethings in our old car, and Vernel found the car and got back our things. Thanks for doing an outstanding job. Thanks, truck. Also we forgot somethings in our old car, and Vernel found the car and got back our things. Thanks for doing an outstanding job. Thanks, Janine & Robert Martin More
by JanineM
September 19, 2013
VERY DISAPPOINTED - I leased a car here 18 months ago and the experience was very good but I have since traded in the vehicle and have left 4 voice mail messages with Steve Buchannan with not one returned an the experience was very good but I have since traded in the vehicle and have left 4 voice mail messages with Steve Buchannan with not one returned and sent a long e-mail to customer service and again NO RESPONSE. I am not sure what this says about the dealership if I cannot get a response after so many attempts to get in touch with them. I called Toyota Corporate regarding an abatement for my personal property tax and regarding the GAP insurance I was talked into buying. Toyota Corporate was great and handled the personal property abatement great. They told me I would have to contact Copeland Toyota regarding the GAP insurance refund process. Well that was 2 weeks ago and still no response. I fully explained what I was looking for in my voice messages along with my e-mail. I clearly told them in my e-mail that without a response I was going to file a complaint with Toyota and voice my dismay on this site. When i was happy with the sale I commended them on this site and now with the lack of response and customer service, because the sale is done I assume, I have let that be know too. They must take the bad with the good. I will now file my complaint with Toyota. More
by karageo
Employees Worked With
customer service on line e-mail, Steve Buchannan
September 17, 2013
Joaquin and shahzad were both great!I cant thank them enough! I LOVE my new camry! I came in on saturday night to test drive a specific car and I was able take in home in less than 48 hours(banks were c enough! I LOVE my new camry! I came in on saturday night to test drive a specific car and I was able take in home in less than 48 hours(banks were closed by the time we got there). They were quick to put a good deal together! They gave me a great price and excellent financing! Joaquin was so friendly and was able to make a usually stressful process (negotiating) a smooth transaction! I never felt pressured or bullied like I have at several different dealerships. Laura in the finance department was awesome! She made the loan process easy and helped us get a great rate! This is my second purchase from copeland and Im sure it's not my last! Thank you so much Joaquin and Shahzad! I am beyond thrilled with my experience and my awesome car! More
by jaiello
Employees Worked With
Laura , Shahzad Shahab
September 04, 2013
Great dealership they offered me the best deal. Todd Copeland is a very fair man. One of the sales consultant William Mok was really annoy he was upset because I went with Joaquin Santana. Other than th Copeland is a very fair man. One of the sales consultant William Mok was really annoy he was upset because I went with Joaquin Santana. Other than that the experience was great got everything done in one day. The service is great at Copeland. More
by bb233
Employees Worked With
Shahzad Shahab
August 27, 2013
Stan Morrill provided a stress free / no pressure buying experience that focused on product information and customer satisfaction. This approach led to an enjoyable sales process and resulted in a new purch experience that focused on product information and customer satisfaction. This approach led to an enjoyable sales process and resulted in a new purchase for us. The entire staff at Copeland Toyota was top notch and I would strongly refer buyers to shop there. More
by djzosa
Employees Worked With
Shahzad Shahab, Stan Morrill
August 23, 2013
First of all the sale and its transaction of my car was good, no problem. The sales rep was a man named Kim and he was very nice, good and helpful. The amount they gave me for my trade-in was decent, and t good, no problem. The sales rep was a man named Kim and he was very nice, good and helpful. The amount they gave me for my trade-in was decent, and the price of the car was good too. So all was fine. I bought a CERTIFIED Toyota with just 10K in miles, so even though technically it was used, it was for all practical purposes a new car, 10K on a Camry is still new. 7 months later it began making this hard clunking sound after putting it into drive and moving about 30 feet, without ANY doubt this is not normal and it hadnt done it at first. Copeland Toyota is not close to where I live at all so it was tough for me to take a day to go there, but I did. My appointment time was 8:30 am but I told them the car had to cool down first before we could test drive it with a mechanic. I told them it had to be a 30 minute cool down. By 9:15 I went back to the counter and told them it would be ready, but was told they were still waiting for a tech to be assigned to it. 9:30 still nothing, but the rep showed me a paper that said 9:45 would be the time. 9:45 came and went and I kept being told the computer had to assign somebody. Finally around 10:30 or so, a tech came and we drove it and he heard the noise. He dropped me off to wait in the showroom while he took it into the shop. During this time I had a friendly conversation with the first rep that had taken me in, where I jokingly told him that I would bet him $10 they wont be able to figure it out. He very confidently said that was not going to happen, that in all his years there they had NEVER not been able to figure out any car issue. I should have bet him because thats right, they could not figure it out. The tech came back in and said he didnt know what it was but that he lubricated an engine mount (which obviously was not the issue) but that no mount was broken. I could have told him that to begin with. I mentioned to the first rep about that bet I joked about and he replied with "well we dont know what it is, what do you want us to do?". Got in my car to leave and of course it made the clunking noise as I drove across their lot. Next day I got a voicemail from somebody at Copeland wanting to make sure my service appointment had gone fine. I called him back to let him know, but he was not there so the lady answering took my comments about it. Half an hour later a different person from the Service Dept called me up to talk about it. He was about as disinterested and unconcerned about it as could be. He told me I could bring it back (like I live next door) and they would look at it again for a $200 & something troubleshooting charge. This is a Certified Toyota which is supposed to be covered for I believe 70K miles for mechanical issues - the car is 3 years old with 19K for miles. Even if I'm wrong about the 70k, its definately covered with only 19k. I questioned this fee and told him it was a certified car, bought from them. That didnt impress him and he still sounded very bored. I told him I didnt think I should have to pay that fee under this circumstance, to which his response was silence. I said "so that's it huh?" and finally he perked up a little and said "yes that's it". The End. So now I have a $17,000 car that has to last many more years, with an abnormal clunk. So, if you want to buy from Copeland Toyota, I would say go for it, just make sure you have your crystal ball with you to see if the car you buy is not going to have any mechanical issues, because if it does, they want to charge you just to diagnose, and they dont care if you dont like it. UPDATE::: When I submitted this review on DealerRater.com I quickly got the e-mail saying that there would be a 10 day grace period before my review actually gets posted, to give the dealer a chance to contact me and resolve the situation. Guess what - no phone call at all from Copeland, proving that they just don't give a care. More
by ToCam10
Employees Worked With
Service Department
July 03, 2013
I just wanted to give recognition to the salesman that helped us with the process of buying our new rav4. Homar Rodriguez was great to deal with he was very friendly and informative about the suv we were helped us with the process of buying our new rav4. Homar Rodriguez was great to deal with he was very friendly and informative about the suv we were looking for. Steve the sales manager was also very friendly and we were never pressured to buy a vehicle we negotiated a price for our trade in and the rav 4 and they were more than fair.Buying a new car isn't always a fun ordeal but everyone at Copeland were friendly and informative.After going to another Toyota dealership that I had previously bought 3 vechicles from and felt they were not concerned about a repeat costumer I walked out and came home and looked on the Internet and saw Copeland had a very high rating for customer satisfaction so we went down and ended up buying our new car there and we were very pleased with everyone there and the whole process. I would definitely recommend Copeland Toyota. More
by Pkckpknkjk
Employees Worked With
Homer Rodriguez
June 23, 2013
Everyone is very friendly and knowledgeable about the Toyota brand and products that they sell and service. The price for my new leased car was very reasonable. They gave me a very fair price for my trad Toyota brand and products that they sell and service. The price for my new leased car was very reasonable. They gave me a very fair price for my trade. They had the car that I wanted and for the price that I was willing to pay each monthly. The sales process was very efficient and easy, from the negotiations to delivery. I will be going back to service my car. Also, when it comes to either lease a new car or buy mine out, it will be with Copeland Toyota. I recommend Copeland Toyota to anyone that is looking for a Toyota new/used vehicle or needs Toyota service. More
by amm1024
Employees Worked With
Jason Pappas, Joe Cordeiro, Laura Cicciu
