Copeland Toyota

Service Dept. does not listen to its customers. Service dept. does not know the history of the vehicles they are servicing. They also do not try with all their heart because they lack listening skills. Te dept. does not know the history of the vehicles they are servicing. They also do not try with all their heart because they lack listening skills. Technicians are probably hampered by staff for whatever reason. I don't think this dealership trusts its customers and have lost my total confidence. I would never recommend service to anyone. More

Never in my life have I gone to a dealership until I purchased car from Copeland Toyota & now I have my car service there....the Service Dept is awesome & the Service Manager, is by far, totally committ purchased car from Copeland Toyota & now I have my car service there....the Service Dept is awesome & the Service Manager, is by far, totally committed to customer service....I enjoy bringing my car there! More

Copeland Toyota is the best dealership I have ever used and will continue to use. They go above and beyond their day to day job to work with any and all customers. I purchased my vehicle from Copeland Toyo and will continue to use. They go above and beyond their day to day job to work with any and all customers. I purchased my vehicle from Copeland Toyota almost 5yrs. ago now. I have had my minor issues with the vehicle (as all cars do), but Copeland has always been there for me. They treat you with respect and are always there to help in a caring manner. I have pretty much dealt with every department and received the same AMAZING service. From Max Reed, Sales Manager, to Jason Pappas, Director of Operations, I have had nothing, but a pleasant experience at Copeland Toyota. While there I have seen and heard other customers who don't understand that a car is a car and expect the dealership to bend over backwards five fold to fix something that the customer broke themselves, but expect the dealer to pay for for no good reason. Be wary of bad reviews that hinge solely on bad customers expecting everything and the world handed to them even when the dealer tries to go above and beyond by offering more than any other dealer would because they truly care and sympathies with their customer base. I will be back many more times and will highly recommend them to any and everyone. More

The service advisers, valets and cashier are very friendly and helpful. I feel I received the best quality and value for the work done on my car for what I paid. The customer waiting area is very com friendly and helpful. I feel I received the best quality and value for the work done on my car for what I paid. The customer waiting area is very comfortable and clean. Everything was excellent. Thank you! More

I will never buy a car or get service ever again at Copeland Toyota. In fact, I tell everyone about my experience at Copeland. I have been a life long Toyota customer but my last experience has left Copeland Toyota. In fact, I tell everyone about my experience at Copeland. I have been a life long Toyota customer but my last experience has left me with a very bad taste. I was there in February 2013 and brought my car in to be serviced, even told the technician that I thought it was the Wheel Bearings to check them in the right front. They came back and told me it was my brakes to the tune of $600.00, I believed them because I am not a mechanic. I drove out of the parking lot but came right back in because the noise was still there. It wasn't my brakes, told them to check the wheel bearings again, they did and said in good faith they would just charge me for the parts, which cost me an additional $300.00. No sooner did I drive away again but only to turn around because the car still made the SAME noise. I was told it was something else by Dave the manager at the Brockton facility. I was furious and he told me that it didn't need to be done right away that it could wait and just turn up my radio. He said it had something to do with the transmission in the back. Did not make sense to me , but he knows better than me right? NOPE! The noise ended up getting louder and louder....guess what it was? IT WAS MY WHEEL BEARINGS! Imagine that? I paid Copeland for something they didn't even fix after replacing my brakes for no reason (with rotors I might add). They tried to make it seem like they were doing me a favor by just charging me for the parts only for the bearings.... if that is a favor imagine if they were trying to screw me. And to top it all off, Meineke charged me $240.00 for parts and labor and they did it without screwing me! I don't know how they can sleep at night knowing how they are taking money from people and have no remorse about it. Before I brought my vehicle to Meineke for the service, I made one more attempt with Copeland. I made an appointment for Dave to take a ride with me at 10:00 am at the end of December. I went there and he didn't show and didn't call me to tell me he wold not be there. I had to ask for him and they said they werent sure when he would be in. All around bad service and I am sure to tell everyone of my experience. Eileen D. Pina More