Copeland Toyota

Very kid friendly; great service; helpful staff My husband and I went to Copeland Toyota to see our options as we were considering trading in our Sienna minivan for a smaller vehicle. We were greete My husband and I went to Copeland Toyota to see our options as we were considering trading in our Sienna minivan for a smaller vehicle. We were greeted by Homar and he was very helpful in determining our need, having our vehicle looked at to determine the value for the trade in; he was quick to gather information, let us know what was happening every step of the way- explained our options in detail and walked us through each step; brought us to the lot to check the vehicles, test drove it, made the sale and then walked us through the car and all its features, hooked my iphone 5s up to the bluetooth and had us going. All this occurred while our very hyper 3 year old was doing his best to talk to everyone, was being disruptive, etc. He was very patient, as was the rest of the staff during the paperwork stage when our son was interrupting everyone and addressing everyone who walked by. They all spoke to him or smiled and waved, which to me is much appreciated because when you have a young child, not all places have the patience for it. Kudos to them! More

Simply outstanding Since 2004 I've been purchasing new vehicles and having them serviced at Copeland Toyota. The sales and service team have been second to none. My Since 2004 I've been purchasing new vehicles and having them serviced at Copeland Toyota. The sales and service team have been second to none. My most recent experience with Bob Curry and Mario Rocha was no less than remarkable. They made my purchase experience joyful. They gave me top dollar for my previous toyota purchase and made my wife and I feel like a member of their own family. During the sales experience my wife had mentioned that I had recently graduated college. Mario remembered this fact and was able to get my wife and I an additional rebate which lowered my overall monthly expenditure for this vehicle. My vehicle service experiences have been similar. Specifically, the team has worked tirelessly to ensure my satisfaction has been truly 100%. I recognize Justin Joseph, a top Service Advisor. I always see if he is available to facilitate my service items. In my business I go out of my way to ensure a quality customer experience as the word of mouth passion carries for years. In summary, you should feel pride to have these individuals on your team and congratulate them for their achievements! More

Honest, friendly, No hassles Best car buying experience ever. I went to a few of the other big name dealerships in Norwood. One starts with a B--H and it was the WORST! They use Best car buying experience ever. I went to a few of the other big name dealerships in Norwood. One starts with a B--H and it was the WORST! They use bait and switch tactics and gave us the run around for days! Plus they still owe me $ 500.00 for my deposit that they ripped me off when I never signed a contract! Buyer beware! Copeland was the best! They were friendly ( Stan Morrill was the best) and they did not give us any hassle. The customer service was superior and not high pressure. They were honest, upfront and very professional and courteous .All of the employees greeted you with a smile and did not try and deceive you. I would buy from Copeland again and would recommend them to everyone. Beware of those that say " Come on down!" Run the other way when you hear their commercials! More

Great experience! I had a truly wonderful experience in leasing a 2014 Toyota Venza. Bob Curry took the time to walk through all questions that I had, along with work w I had a truly wonderful experience in leasing a 2014 Toyota Venza. Bob Curry took the time to walk through all questions that I had, along with work with the sales team in getting the best deal possible for me. I have nothing but great things to say about the ease and speed of the transaction, and took immediate delivery of the vehicle which was absolutely appreciated. My family now has a safe, reliable and fun vehicle to travel in and I can't thank this team enough including Max Reed and Laura Williams. All friendly, competent and overall changed my opinion of the sometimes dreaded car purchase experience. Will definitely recommend and hope to be a 'repeat' customer! More

My new car We were just looking, not planing to buy, but the salesman went out of his way to help us, including coming to our home to drive our other car back to We were just looking, not planing to buy, but the salesman went out of his way to help us, including coming to our home to drive our other car back to the dealership. We got a great price on our purchase and received constant attention. This is the third toyota purchased at Copeland and we wouldn't bother going anywhere else. More

great experience from buying my car to over seven yeard of having service done, everytime I went there the experience, except for one time, was great I definetely reco from buying my car to over seven yeard of having service done, everytime I went there the experience, except for one time, was great I definetely recommend Copeland Toyota More

Great , incredibly positive experience. Honestly I have not one negative thing to say. DO NOT go anywhere else. You won't be disappointed here and you can't go wrong with Freddie Rodriguez as your salesm not one negative thing to say. DO NOT go anywhere else. You won't be disappointed here and you can't go wrong with Freddie Rodriguez as your salesman. I also had the opportunity to work directly with the General Manager, Shahzad Shahab, whom is one of the most professional, helpful and honest people in the car dealership business. Again, they both were extremely helpful, honest and professional throughout my entire experience. They made sure they took the time to explain everything in detail to get me into the best possible vehicle and loan for me. Go here before going anywhere else!! More

We love going to Copeland!!! Everyone there always remembers you and they are always ready to help you with all your car needs. Whether it is checking to make sure you car is running right or to just remembers you and they are always ready to help you with all your car needs. Whether it is checking to make sure you car is running right or to just check on you to see how you are liking your car. They want to make sure you are happy with everything when it comes to your Toyota. More

The entire sales experience was a vey pleasant one. Homar, in particular couldn't do enough for us. When I mentioned that I wanted to confirm that the Avalon would fit into my garage he immediately off Homar, in particular couldn't do enough for us. When I mentioned that I wanted to confirm that the Avalon would fit into my garage he immediately offered to take me there and confirm it. Laura was also excellent to work with, very patient with me, I had a number of questions for her. More