Copeland Toyota

Great buying experience at Copeland Toyota Recently bought an SUV at Copeland Toyota and had a great buying experience. I knew what I wanted to purchase so it was only a matter of determining p Recently bought an SUV at Copeland Toyota and had a great buying experience. I knew what I wanted to purchase so it was only a matter of determining price and finding a vehicle that fit the criteria. Alan Miller was my sales guy and he was super to work with. Copeland didn't have my vehicle in stock so they located one for me. Alan is very professional, has a lot of experience in the car business and communicated clearly about the locate process. He handled my requirements with confidence and patience and a dash of humor, too. I highly recommend working with Alan as well as James and Jaqueline in the business office.This is my second purchase from Copeland and I'll likely purchase there again in the future. More

Truly Exceptional Customer Service. I've purchased two cars in my lifetime and been to over 10 dealerships, I've researched and shopped online, and to often I came to the realization tha I've purchased two cars in my lifetime and been to over 10 dealerships, I've researched and shopped online, and to often I came to the realization that no dealer or car buying service is going to meet my needs but Alan Miller and Max Reed exceeded above the rest and delivered a great vehicle at a great price. First and foremost I must say they are huge supporters of Military. It defiantly made my car buying experience worth while. My biggest issue with other dealerships and their sales division was that it seemed that they were trying to pinch as much money as they could from me to put towards a purchase. It grew old quick and I moved from dealer to dealer, sales associate to associate until I found the right one, Copeland Toyota and Alan. Alan is undoubtedly the best of the best. He's patient, positive, and down to earth. Most of all though Alan and Max made my car buying experience fun and it resulted with an offer I couldn't refuse. I bought a Toyota Tacoma 2015 OFFROAD. There was no tricks or games played to convince me into buying a truck at a price I didn't want. They took time to explain the pros and cons of buying vs leasing and we discussed different options on how to pay for my truck. No matter how many questions or concerns I had they remained patient and and answered them all. If any of my friends or family are looking for cars in the future I'm sending them to Alan and Max. If you made it this far down my post and your considering to go car shopping you should see these two. They won't disappoint. Car shopping for me should have started at Copeland Toyota with Alan Miller (Sales) and Max Reed (Manager)! More

exceptional My sales consultant Alan Miller was very helpful , in so many ways , he had patience with me bouncing from one car to another ,test driving one after My sales consultant Alan Miller was very helpful , in so many ways , he had patience with me bouncing from one car to another ,test driving one after the other thinking I had my mind set on a hylander and here I go ...I decide to change my mind and go with a Rav 4 never once did he try to rush me or sway me one way or another I felt as though he would have walked around that lot with me all night ...also it was late my husband and I were the last people in the building it was after hrs. And yet still never felt rushed ..very personable family man very attentive to my every need I would and will recommend all of whom that took part in my very important decision of buying my new car ...THANK YOU ALAN MILLER More

Purchase of Honda Civic I approached Copeland Toyota with some trepidation as I had felt other dealers to be extremely pushy in the past. However, after having made an appoi I approached Copeland Toyota with some trepidation as I had felt other dealers to be extremely pushy in the past. However, after having made an appointment with Brett I was introduced to a very pleasant gentleman, Homar Rodriguez, who went out of his way to make me feel comfortable and a valuable customer. I very quickly found a car that suited my needs, my Honda Civic, and Homar concurred that this would be a very suitable vehicle for me. The paperwork was taken care of efficiently and Homar treated me to coffee while I waited for my insurance to fax in necessary documents. This gentleman is a very competent sales person; he senses the needs of his customers and in no way puts unnecessary pressure on them. Homar also took the time to explain all the Honda's features to me and I departed Copeland driving my new car and feeling both relieved and satisfied. Congratulations to Copeland Toyota for selecting its sales people with care and concern for the needs of the public. I would certainly recommend this dealer to anyone who anticipates fair dealings and courtesy. Thank you. More

Sales Agent W. Mok This was the 3rd time I've purchased a new vehicle from Copeland Toyota and the 2nd time being assisted by William Mok. He continues to be easy to w This was the 3rd time I've purchased a new vehicle from Copeland Toyota and the 2nd time being assisted by William Mok. He continues to be easy to work with, knowledgeable and very personable. As in the past, he was courteous in answering all my questions and upfront with all costs. After the purchase was concluded, he took the time to explain the entire vehicle to me: setting up the cell phone Bluetooth, show me the Reverse Proximity to other vehicles and set up my 1st service appointment. If you need a new vehicle the Best Dealership is Copeland Toyota with William Mok as your sales agent. I'm very happy about the whole buying process and I'm enjoying my new vehicle. More

To much haggling My parents have bought 5 cars from copeland over the years. I have recently tried to do business with them as well, but have been unable to come up wi My parents have bought 5 cars from copeland over the years. I have recently tried to do business with them as well, but have been unable to come up with a fair price. Got the exact deal I wanted elsewhere (the price they essentially told me was impossible to do and that their best offer was going to be in line with every other dealer around and they advised me to be cautious of a bate and switch with other toyota dealers all via email). I know last time my parents bought a car from copeland they tried to lowball them on their trade-in and they had to argue a fair price on the car. I never got to negotiate the trade-in with them because the vehicle price was way far off other estimates. My experience at copeland is that you will have to haggle every price with them. I would buy elsewhere, but I would still get an estimate from them just to have multiple offers on the table to compare. Don't become a loyal customer to a single dealer. Always shop around is what I would stress the most! More

Best Car Buying Experience Ever! I went to Copeland Toyota to trade in my car and was referred to Alan Miller. Alan is the best car salesman I have ever worked with on buying on a ca I went to Copeland Toyota to trade in my car and was referred to Alan Miller. Alan is the best car salesman I have ever worked with on buying on a car. He presented us the facts, took a couple of test drives and we were able to make an informed decision and purchase the vehicle. I then had the pleasure of working with Pablo Tavarez in Financing who provided me with a thorough and detailed explanation regarding the financial side of my purchase. This was just a great overall car buying experience. From Sales to Finance to Service (I would like to acknowledge Marty Walsh and Mike Alford -- whom I have worked with on servicing my priorToyota vehicle) this dealership is just outstanding. If you are looking for a used or new Toyota, a professional, friendly and knowledgeable sales and finance team, and want great service on your vehicle, look no further -- this is the dealership for you. More

Great Team Great Price I was searching the internet for a specific used vehicle. Copeland Toyota had recently taken in the exact vehicle I was in search of. I was able to I was searching the internet for a specific used vehicle. Copeland Toyota had recently taken in the exact vehicle I was in search of. I was able to email the team to confirm the vehicle was there, and I was also able to get a pretty good estimate on my trade in before arriving. Traveling from out of state, I did not want to waste my time, or the teams time if the trade in was way off. Upon arrival they were extremely fair with the trade, which made the entire process go much faster. Specifically working with John, Mario and Shahzad made the entire process go quickly and easily (no one wants to spend two days at a dealership, these guys sped the process right along!!) Thanks again guys !! More

New car purchase Best new car purchase expirence ever, sent an email to ask about a new highlander in the begining, they never bugged me to ask when I was coming in i Best new car purchase expirence ever, sent an email to ask about a new highlander in the begining, they never bugged me to ask when I was coming in i Set up a date, they had everything ready for me when I got there and worked with me in everyway!! Thanks Carly More

Wonderful Experience As a first time buyer/leaser, I had no idea what I was doing, and was so nervous about making such a big decision. I had spent months going to numerou As a first time buyer/leaser, I had no idea what I was doing, and was so nervous about making such a big decision. I had spent months going to numerous dealerships trying to find the right car. My credit score wasn't the greatest and every dealership I went to told me that I would need a co-signer in order to get the car I was looking for. But then I found myself at Copeland Toyota, working with Mary Lopez and Mario Rocha. Mary told me all about their leasing programs, and educated me on the differences between leasing and buying. She made me feel comfortable, she was very patient with me, and she was able to explain everything to me in a way that I understood. Mario, who took care of the financial part, was very helpful and did a great job explaining the additional services that they offer. He even took the time to help me set up my automatic payments! The wonderful people at Copeland Toyota were able to get me into a car that I love, at a price that I am comfortable with-- with no co-signer! I am so happy with my new 2015 Toyota Corolla! :) More