Copeland Toyota

A best car-buying experience Stan is friendly and knowledgeable. He takes care of my online quote and helps me for a test drive. Basically, he answers all my questions about the c Stan is friendly and knowledgeable. He takes care of my online quote and helps me for a test drive. Basically, he answers all my questions about the car I am looking for and introduces the interior/exterior parts of the new car before we get on the road. The price and fees are up-front and incredibly good compared to what I quoted from other dealerships. Their fees are relative lesser (more than $50 bucks less) than other dealerships in the area. When sitting down to sign up a purchase contract, it is simple. Usually, car-buying is time-consuming and stressful, but you won't find it here. Whatever you don't want to add to your contract, Stan simply moves on to the next item/question without pushing you or playing any tricks. I went to the dealership around 6:10 pm and signed the contract at 7 pm. Came back three days later to pick up my car and Stan walked me through and helped me to use the entune system. The car-buying experience with this dealership is great. More

Professional-No Stress Experience I would recommend this dealership to ALL. from our sales person Matthew Pierre to the sales manager Freddie Rodriguez to the business manager Michael I would recommend this dealership to ALL. from our sales person Matthew Pierre to the sales manager Freddie Rodriguez to the business manager Michael Burden.They ALL made the car buying experience a pleasure. I say this because my husband & I have been looking around. Many other dealership caused me to look...... but never return to actually purchase. The experiences were never positive or a pleasure.Copeland treats you with knowledge & respect. This will be my 3rd vehicle that I have purchased from Copeland, customer since 1995. More

Great/ Enjoyable Experience My first experience at Copeland while getting a car prior to this one was not ideal. If it were not for meeting Homar Rodriguez during a brief visit. My first experience at Copeland while getting a car prior to this one was not ideal. If it were not for meeting Homar Rodriguez during a brief visit. I would not have returned to get the car that I have now. Homar made this experience comfortable, smooth and enjoyable. I did not feel pressured to buy a car and, he was easy to talk to, he was also upfront about everything. He took the time to get to know me and my fiancé and worked with us to find the car that would best ft my needs. I would highly recommend working with Homar if you want to have and a pressure free/ easy experience when buying your car. More

Personable/Knowledgeable Salesman, Helpful Business Manager My family has purchased all of our Toyota vehicles brand new from Copeland so we have history with this particular location. Make sure when you come h My family has purchased all of our Toyota vehicles brand new from Copeland so we have history with this particular location. Make sure when you come here that you ask for Matthew Pierre to be your sales consultant! Matthew is the ideal car salesman because he isn't pushy ( like most salesman trying to make a sale), he makes sure that you are comfortable and are at ease, he is a great listener and makes it a priority to find exactly what you are looking for/what you want. He also makes sure that you know all the features and important facts about the car ( some facts that most salesman wouldn't even know or bother to tell you!). My family and I were extremely pleased with his customer service and honesty. We also had the pleasure of working with Michael Burden when it came down to the finances. Michael is also a hard worker who makes it his priority to get what the customer is asking for. He's very understanding and very accommodating. He lays out all the facts and makes sure you understand all the paperwork before your pen touches the dotted line. The only negative experience we had at this location (EVER) was with one of the Sales managers who was very misleading. He caused quite a bit of frustration and confusion by GUARANTEEING a car ( that they didn't even have in stock) at an exact price without checking in with finance department to make sure it was even possible. We spent 4 hours there ready to leave and discuss our other options since they didn't have the exact car we were looking for, but the sales manager refused to let us leave so he made a false promise just to make a sale. Seeing as how my family has been a loyal customer to this location for over 10+ years, we took his word for it and even shook on it. We signed the purchase of sale and of course no time was wasted in the money being taken. He told us the car would come in at a particular time ( no later) and it didn't...it came a week after!This sales manager mislead us with false information, but in the end everything was resolved and that is a HUGE THANKS to the EXTREMELY hard work of Michael Burden and AMAZING customer service of Matthew Pierre. They were so patient, professional, and kind every step of the way, its so unfortunate that they had to clean up the sales manager's mess. I'm just glad that we FINALLY got the exact car that we wanted at the price we could afford. I can't speak for everyone at this location but one thing for sure is that you can expect quality service and honesty from Matthew Pierre and Michael Burden. Come to Copeland to buy your car(s)! More

Good Buying Experience I had a good buying experience at Copeland Toyota while purchasing a used vehicle from them. The Sales Representative, Homar, was friendly, knowledgea I had a good buying experience at Copeland Toyota while purchasing a used vehicle from them. The Sales Representative, Homar, was friendly, knowledgeable and easy to work with as was the rest of the sales and finance team. Everyone has been great about following up on any outstanding issues. First time buying experience from Copeland, and I would come back again. More

Wish I'd found them years ago We had been getting our older Toyotas serviced here for a couple of years and have had great customer service and honesty from Mike Mayott. After a ha We had been getting our older Toyotas serviced here for a couple of years and have had great customer service and honesty from Mike Mayott. After a harrowing drive to the service dept., not sure if my old car would make it, Audrey Gloddy was so kind. When it became apparent that it was time to retire our old 4Runner Mike put us in touch with Alan Miller. He was one of the best Sales Consultants we have ever worked with. No pressure, extremely patient and very knowledgeable. He knows cars! This dealership went above and beyond to help us out and we are very appreciative. We'd highly recommend them. Wish we'd found them when I moved to Massachusetts 15 years ago! More

Excellent custmer experience at Copeland Copeland happened to have the truck I was looking for. I had been working with a dealer much closer, but didn't have a good experience. Copeland was Copeland happened to have the truck I was looking for. I had been working with a dealer much closer, but didn't have a good experience. Copeland was very patient with my financing and trade in and we were able to put the deal together. No pressure, full disclosure, very pleasant experience. We put all of the facts on the table and they came up with the best deal they could give me. The delivery and follow up visits have been top notch. A bit far from home, but Copeland is definitely my new Toyota spot for sales and service. More

Great Experience! This was our first visit to this dealership, we were trying to buy a used minivan from another dealership in that area and made the TWO HOUR trip to This was our first visit to this dealership, we were trying to buy a used minivan from another dealership in that area and made the TWO HOUR trip to possibly buy it...it was a mess!!! So we drove to this wonderful dealership and was greeted by Homar Rodriguez right away, great personality...something we've never experienced before...took all the time we needed..and helped us all that he possibly could and we made the best decision to move forward with our NEW Sienna, he is by far the BEST salesperson we have ever dealt with and this is our SIXTH Toyota lease. Easiest time with the financing part, thanks to Pablo Tavarez for his help with lowering our payment and we appreciated his time and kindness which goes a long way when you are making a huge decision. We would highly recommend this professional dealership..even if you have to travel like we did, they truly care about their customers and will do their best!!! We can't say enough GOOD!!!! More

Great Experience.. My wife and I would like to commend Copeland Toyota for assisting us with the purchase of our new vehicle. We had previously leased with Copeland and My wife and I would like to commend Copeland Toyota for assisting us with the purchase of our new vehicle. We had previously leased with Copeland and it was a seamless process. At the end of our lease, we wanted to explore other options, and Copeland's Sales and Leasing Consultant Alan Miller was phenomenal in helping us out. We went in there with completely open minds and Alan was great in just guiding us through our various options and letting us make the choice that was best for us. There was no pressure...just pleasant and frank discussions about the vehicle and purchase/lease options. When we were done, I told Alan that I would recommend anyone I know to him and Copeland...so...what better forum than this. Thank You Copeland and Alan Miller. More