Copeland Toyota

Great Experience On Sunday, April 2, 2017 my wife and I were driving north on route 24. she suggested that we stop and check out the 2017 Toyota Highlanders. We entere On Sunday, April 2, 2017 my wife and I were driving north on route 24. she suggested that we stop and check out the 2017 Toyota Highlanders. We entered the dealership and were greeted by Alan Miller, Sales and Leasing Consultant. Alan showed us several Highlanders and we test drove on and loved it. We were looking for a different color. He worked with us and they located the color that we wanted. That vehicle came with a few more options that wasn't on the one we test drove. To put it simply we bought the Highlander and couldn't be happier. This is our second Toyota Highlander we purchased from Copeland. Our 2012 has over 108,000 miles on it, and runs like its brand new. Alan Miller and the entire team that we worked with are extremely talented and knowledgeable. I'd recommend Copeland Toyota to everyone. Be sure to ask for Alan Miller, he's the best. More

A waste of time I had a very disappointing and frustrating experience with this dealer. My husband and I scheduled an appointment with someone named Ryan to see a use I had a very disappointing and frustrating experience with this dealer. My husband and I scheduled an appointment with someone named Ryan to see a used Honda Fit. We show up at the time agreed upon (10am) only to be told that Ryan doesn't work until 12pm and so we were shuffled around to a random salesperson who knew nothing about our visit. After 20 minutes of sitting in a cubicle while the salesperson attempts to find the Honda Fit on the lot, we were told that the car was damaged in the lot by an employee and it's in the body shop. The computer system didn't update the status of the car. "Would you like to see a similar car? Would you like to come back in a few days?" So let's give this dealer the benefit of the doubt, shall we? Let's assume the computer system truly was screwed up. Here's where they still fail, and here's why I'm irritated. We drove 1.5 hours one way in rain and traffic from the North Shore to get to this dealer for a scheduled appointment. Ryan's responsibility to us as our first point of contact is to give a proper handoff to another salesperson if he isn't scheduled to work that day and to keep us informed. The new salesperson should know who we are, when we're arriving, and what car we want to look at. And because this is a scheduled appointment, at 9:30am that new salesperson should have located the car on the lot to park it up front so it was ready to go when we arrived - and this is where an appropriate system of checks and balances comes into play, and where this dealership fails big time. Because EVEN IF the computer system wasn't updated, at 9:30am that salesperson could have realized the issue and called us immediately. Sure, I would have been disappointed that the car wasn't available, but I also wouldn't have driven so far and I could have turned around and driven to work. And I probably would have been more inclined to revisit the dealership since they kept me informed, owned up to their error immediately, and had my best interest in mind. So, big waste of my time and my money since I'm not getting paid for the time that I traveled to this dealer. More

Good group of people. Answered all my questions. I've been going to this dealership for years. I've made two leases and a purchase from them and have been satisfied every time. I've been going to this dealership for years. I've made two leases and a purchase from them and have been satisfied every time. More

Total waste of time They ask you to come in and claim that they can get you a car with lower monthly payments than what you're now paying. After sitting there for hours w They ask you to come in and claim that they can get you a car with lower monthly payments than what you're now paying. After sitting there for hours while they go over everything and checking your credit, they realize that they can't help you. They say they'll call you the next day and they walk away without saying goodbye. You never hear from them again. I will never go there again. More

Truly customer focused I bought my first new car from Joe many years ago when he was working at another dealer. We have followed him because of his honesty and never trying I bought my first new car from Joe many years ago when he was working at another dealer. We have followed him because of his honesty and never trying to over sell the consumer. He removes any potential obstacles and even has been there to assist after buying the vehicle. We refer everyone we know to Copeland. Having bought four cars from him in the last three years speaks for itself. More

Could not be happier!! From the moment I walked in the door, until the moment I left, I was treated with the utmost courtesy and professionalism. I would definitely recomme From the moment I walked in the door, until the moment I left, I was treated with the utmost courtesy and professionalism. I would definitely recommend Copeland Toyota to all my friends and family. More

Excellent quality and service Huge inventory with a extremely knowledgable staff. Our sales rep was Alan Miller and we had a great experience buying our Toyota rav4. He let us take Huge inventory with a extremely knowledgable staff. Our sales rep was Alan Miller and we had a great experience buying our Toyota rav4. He let us take our time in making a decision offered us lots of options. He went above and beyond for us in everything in his power. I truly felt like a member of the Toyota family and not an outsider. I recommend everyone to go to Copeland Toyota and meet Alan Miller to get the same experience. More

Copland Toyota Service Department We have purchased all our Toyota's from Copland Toyota. Their service department is a also outstanding. They always make sure that the job is done ri We have purchased all our Toyota's from Copland Toyota. Their service department is a also outstanding. They always make sure that the job is done right and to our complete satisfaction. Thanks to Dave MacCormick and his team. Matt Kline has been especially helpful More

Amazing experience from start to finish My experience at Copeland was top notch. Starting with email communications from Sabrena and Jaqueline. They responded promptly, answered all my que My experience at Copeland was top notch. Starting with email communications from Sabrena and Jaqueline. They responded promptly, answered all my questions and kept me informed of the availability of the vehicle i was interested in. When we arrived after a two hour drive we were greeted by Alan who was courteous, knowledgeable, friendly and non pressuring. He was a breath of fresh air where car salesmen are concerned. The price of the vehicle was fair from the very start and the trade in offer they gave me was extremely generous. Mike in the financing department took care of the final buying experience and was professional and efficient, realizing we had a long ride home. I would absolutely do business here again and would not hesitate to drive 2 hours again to purchase my next vehicle from Copeland. More

Dishonest and Unprofessional Sales Staff Purchased a used truck for top dollar and had it shipped...after receiving nothing but rust underneath....unsafe to drive and dealership did nothing.t Purchased a used truck for top dollar and had it shipped...after receiving nothing but rust underneath....unsafe to drive and dealership did nothing.to resolve. Took a 6000.00 loss. Buyers beware. More