Copeland Toyota

Excessive Charges and the work hasnt even started As usual when I go to Copeland I'm disappointed and typically overcharged. Today I'm having trouble understanding why I have to pay $114 per item for As usual when I go to Copeland I'm disappointed and typically overcharged. Today I'm having trouble understanding why I have to pay $114 per item for diagnostics when I can take my vehicle elsewhere and have the same work done without a costly "diagnosis" done ahead of time. And if any diagnostics are required, they are usually free or the price is applied to the work. I was not told that when I complained about the diagnostic prices. 3 of the 4 service items I wanted corrected were superficial. That's $342 just to LOOK at a couple of loose screws or internal clips. With the 4th I'd still have to pay ANOTHER $114 even if nothing is found. Hey Copeland, just take my money why don't you? - clearly I have $450 or more to give you just cause you looked at my car! I don't think so. xxx is wrong with you people? This is unbelievable and outrageous! My regular mechanic doesn't do that. Neither do any of the other places I service my car. Neither did any of the other Toyota Dealerships I've used in the past, but maybe this diagnostics fee is new to me and at every dealership. I don't know but I'll call other Toyota dealerships and find out. But right now this simply confirms why I live in Brockton, but had to buy my Toyota from Wellesley Toyota, had the best dealership experiences in North Carolina, and why I go else where instead of using Copeland services. What a rip off and waste of time!!!! More

Came in for a lease Pretty easy to give 5 stars , I knew what wanted , what I could afford . Bill Thomas asked several questions and didn’t waste a minute of our time. I Pretty easy to give 5 stars , I knew what wanted , what I could afford . Bill Thomas asked several questions and didn’t waste a minute of our time. I was exhausted and discouraged due to the fact I had been down Norwood auto mile where no one listened and took hours for me to end up just leaving in the the end I think Bill understood the stress and anxiety that comes along with big decisions. Bill made it easy , actually simple. I would highly recommend Bill to all my friends . It’s obvious he knows what he’s doing and I’m very grateful to him. Dealership so nice , offering us a drink , snack . Everyone had eye contact and seemed genuinely interested in helping you and making your purchasing of a car as easy as it can be . More

Great Service I feel they are honest here, I brought in two cars for service and we were in and out in about an hour. The cars came back spotless. Offered us wate I feel they are honest here, I brought in two cars for service and we were in and out in about an hour. The cars came back spotless. Offered us water/coffee. Excellent staff. More

Service/Sales Department Without a doubt the best dealership sales and service, esp. Dan, Rob, Nathan and Alan. Always received with a smile and know they are going to help m Without a doubt the best dealership sales and service, esp. Dan, Rob, Nathan and Alan. Always received with a smile and know they are going to help me and not take advantage of me. More

Excellent Service I've been using Copeland for almost 20 years. Their service department staff is top notch, they never oversell, and always give accurate estimates. I' I've been using Copeland for almost 20 years. Their service department staff is top notch, they never oversell, and always give accurate estimates. I've never had to bring any vehicle back for a redo because they failed to find and fix the problem. More

Great team!! My salesman Matt Pierre was great. He took time to help me understand which truck would best meet my needs and was key in helping me make the right c My salesman Matt Pierre was great. He took time to help me understand which truck would best meet my needs and was key in helping me make the right choice. The buying process was easy and I would recommend them over the mega dealerships any time. More

William Mok He didn’t pressure us at all. He was very professional. We plan on going back and seeing William to look at another vehicle. We love the Camry we go He didn’t pressure us at all. He was very professional. We plan on going back and seeing William to look at another vehicle. We love the Camry we got and plan on looking st the C-HR More

Expertise with the highest regard! I was extremely happy with all the service I received from beginning to end. Not only was Bill Thomas patient with figuring which vehicle I wanted , b I was extremely happy with all the service I received from beginning to end. Not only was Bill Thomas patient with figuring which vehicle I wanted , but was looking out for my wants and needs the entire time. Kevin Chicoine was professional as always! Antonio Fontes finalized my financial transaction in a caring and fast pace. Extremely happy with Copeland Toyota. Will buy my next vehicle there and would recommend to all friends and family! More

Top notch sales service I just purchased a new car from Copeland. Their sales service was top notch from beginning to end. I found them knowledgeable, courteous and very fr I just purchased a new car from Copeland. Their sales service was top notch from beginning to end. I found them knowledgeable, courteous and very friendly. I also believe I found a quality vehicle at a good price, so I have no reservations about recommending this dealership. More

Caution when buying used-certified or otherwise Brought vehicle back 2 times in 11 days! Salesman had a “not my problem “ attitude. They don’t seem to care about you after sale Brought vehicle back 2 times in 11 days! Salesman had a “not my problem “ attitude. They don’t seem to care about you after sale More