Copeland Toyota

Amazing as Always We just purchased a 2019 Toyota Tacoma. This is our 3rd purchase with Copeland after dealing with Boch for 2 purchase. We will never use another deale We just purchased a 2019 Toyota Tacoma. This is our 3rd purchase with Copeland after dealing with Boch for 2 purchase. We will never use another dealership other than Copeland! We have met the owner and even though we are a middle classed family he and all his staff has always treated us first class! Our Original salesman is now our finance officer. Nah Nguyen is world class! He speaks human and was NEVER overbearing or pushy! THANK YOU COPELAND TOYOTA! More

Despicable customer service A tattooed employee had the worst disposition that any one could have encountered and tried to talk down to me. HE WAS VERY VERY ABRUPT. A tattooed employee had the worst disposition that any one could have encountered and tried to talk down to me. HE WAS VERY VERY ABRUPT. More

Excellent service We received exceptional care from Dennis Nguyen and Carly Le. They are AWESOME, great customer service!! We will definitely refer our family & friends We received exceptional care from Dennis Nguyen and Carly Le. They are AWESOME, great customer service!! We will definitely refer our family & friends to them. More

Very Satisfied with Copeland Dealership We had an excellent experience at Copeland Toyota Dealership and our Sales Associate Dennis Nguyen. We would definitely recommend others seeking to bu We had an excellent experience at Copeland Toyota Dealership and our Sales Associate Dennis Nguyen. We would definitely recommend others seeking to buy a Toyota to go to Copeland Toyota. Overall Rating EXCELLENT!!! More

Disrespectful and not trustworthy Tried this dealership for the first time just to see who else was out there. Things started out nice and friendly. The deal wasn't going to happen and Tried this dealership for the first time just to see who else was out there. Things started out nice and friendly. The deal wasn't going to happen and they became rude and never returned phone calls. Stay away... far far away. More

Takata Air Bag Recall The entire experience was seamless. Mart Walsh, my Service Advisor, was very professional and detailed. He even arranged for a complimentary Loaner V The entire experience was seamless. Mart Walsh, my Service Advisor, was very professional and detailed. He even arranged for a complimentary Loaner Vehicle for me to use until my car was ready. He quoted me a work time of about 3 hours and, true to form, I received his call 5 minutes after quoted service time. My only disappointment was not being able to purchase Weathertech Floor Mats ( with "lip" extenders) for my 2012 Toyota Corolla model. As it was explained to me, those are not compatible with my vehicle. Finally, when I reviewed the completed paperwork prior to checkout, I noticed a sheet labelled Complimentary Auto Scan. I wondered why this was not offered to me. This might be a way of "upselling" to customers who are ready a "captive audience". More

not hones I bought my 2012 Prius and I was told that the synthetic oil will last 10,000 miles between oil changes YET they set (dealership says they have no con I bought my 2012 Prius and I was told that the synthetic oil will last 10,000 miles between oil changes YET they set (dealership says they have no control?) the "warning" for every 5,000 miles. I don't believe that they are trustworthy.. More

Stress free Copeland Toyota has the nicest and most knowledgeable employees which helps make the transactions smooth and personal . Great customer service, very c Copeland Toyota has the nicest and most knowledgeable employees which helps make the transactions smooth and personal . Great customer service, very clean and inviting business with lots of vehicles to chose from More

No one knows what the xxxx theyre doing Came in for a tail light that had fog in it. No one could tell me over the phone if it was covered under warranty. Making an appointment for service w Came in for a tail light that had fog in it. No one could tell me over the phone if it was covered under warranty. Making an appointment for service was like pulling teeth. They made my appointment for the wrong day. Everyone on the phone was an xxxxxxx. Finally got to my appointment and im 25 minutes i to waiting for them to "research" the problem as i write this review. No one has a clue why im here or if its covered under warranty. Service advisor is giving me attitude because im giving him attitude cause this process is xxxx. I cant think of a simpler problem to have with a car and these xxxxbirds are giving me such a hard time about it. More

Matt Potts-Salesman if I could give you 10 Stars I would. Matt was the most courteous and gracious salesman my husband and I have ever dealt with. Car Dealerships need more salespeople like him. Thank you Mat Matt was the most courteous and gracious salesman my husband and I have ever dealt with. Car Dealerships need more salespeople like him. Thank you Matt!!!! It was a pleasure meeting you :) More