Copeland Subaru Hyannis - Service Center

When I received my reminder of my next scheduled maintenance it also told me what the price would be. The funny thing is, when the young man handed me my bill he told me he was giving me a discount maintenance it also told me what the price would be. The funny thing is, when the young man handed me my bill he told me he was giving me a discount and I was feeling happy. Then when I looked at the total it was exactly what my e-mail told me my total would be so I’m confused. I didn’t bring it to his attention because I didn’t have any proof at the time to question his “discount”. I also don’t understand why each time I bring my car in for service the technician always changes my headlight/high beam setting. It’s not like my car is going in for an inspection. Of course I never realize this until I’m driving at night and notice that my lights aren’t on. Just something I wanted to mention. As for the people that write up the service they are all very professional and polite especially Patrick. I’m always so happy to see that he is still working at Subaru even though there have been many company name changes. Patrick always makes me feel important and comfortable that my car is in good hands, he’s a keeper. More

Employees were awesome in the service department. Very friendly and efficient. Especially Patrick whose calm level nature took away the pain and suffering of breaking down while on our way to our vacation friendly and efficient. Especially Patrick whose calm level nature took away the pain and suffering of breaking down while on our way to our vacation destination. More

The people were friendly, efficient and accommodating to a frazzled traveler whose car wouldn’t start. This is the 2nd time I used this center when I visited Cape Cod, and I knew I would be in good hands a frazzled traveler whose car wouldn’t start. This is the 2nd time I used this center when I visited Cape Cod, and I knew I would be in good hands More

Nice and peaceful. Snack bar, rest area. Good service, Close by. Clean and a lot of magazines. Too many Spanish magazines though. Friendly service with a smile Close by. Clean and a lot of magazines. Too many Spanish magazines though. Friendly service with a smile More

This was the first time I have used this dealership they were friendly and helpful He walked around the car said everything looked good showed me to the waiting room and 20 minutes later I was done were friendly and helpful He walked around the car said everything looked good showed me to the waiting room and 20 minutes later I was done More

Great staff - car ready when stated - always pleasant and attentive- will return in future - been to other dealers - they do not stand up to you guys! attentive- will return in future - been to other dealers - they do not stand up to you guys! More

First time visit under new ownership--service rep very inexperienced. Could not answer basic questions. Either train reps or hire experienced reps. Need marked improvement in this area. inexperienced. Could not answer basic questions. Either train reps or hire experienced reps. Need marked improvement in this area. More

Very efficient and helpful. Service department picked up my car from work and returned it before my shift was over. I would use them again. my car from work and returned it before my shift was over. I would use them again. More

Good service—efficient and fast.Express service works Good service—efficient and fast. Express service works well. You are in and out quickly which is most helpful! Representatives were friendly and he Good service—efficient and fast. Express service works well. You are in and out quickly which is most helpful! Representatives were friendly and helpful too! More

I was a last minute appointment and I was taken right away. The car was at the dealership for 4 days and I was given a loaner car. away. The car was at the dealership for 4 days and I was given a loaner car. More