Copeland Subaru Hyannis - Service Center

My apptment was confirmed. They took me right away. I was there for an oil change however they found i needed rear brakes replaced. The car is 4 yrs old so i said ok. Everyone i dealt with wad courteous and there for an oil change however they found i needed rear brakes replaced. The car is 4 yrs old so i said ok. Everyone i dealt with wad courteous and efficient. More

Awesome place! Excellent and friendly service. Will be back!! Quick, efficient care for my car and did not cost what I thought it would cost. back!! Quick, efficient care for my car and did not cost what I thought it would cost. More

Courteous, offered loaner, nice workmanship. Only problem was told there was a service spot availability on Friday but work really wasn’t done til monday was told there was a service spot availability on Friday but work really wasn’t done til monday More

I brought my Subaru in for a recall repair, oil change and sticker. I was called 3 hours after drop off and told my car needed $900 worth of repairs(3 year old vehicle). I had brake pads replaced and 2 da and sticker. I was called 3 hours after drop off and told my car needed $900 worth of repairs(3 year old vehicle). I had brake pads replaced and 2 days later my rear, right hubcap fell off while driving. I did get a replacement the next day but overheard mechanic telling an employee to “try and get them to buy new brakes” as I was waiting in garage. The employee who helped me with service the second time I went back was really great. His name was Patrick. All of the employees were helpful. Thank you. More

Got in immediately when my appointment was scheduled. Everyone I dealt with was very pleasant. Took the shuttle home. Car was finished right on time. Everyone I dealt with was very pleasant. Took the shuttle home. Car was finished right on time. More

Everton, our service rep, was very helpful, clear and organized. I would recommend him to anyone needing to get their car serviced in the Hyannis area. The only drawback was trying to reach the serv organized. I would recommend him to anyone needing to get their car serviced in the Hyannis area. The only drawback was trying to reach the service department by phone. More

I was very happy that Copeland honored my maintenance insurance that I purchased when I bought my car from prime Subaru ( the previous owner). Very not very! insurance that I purchased when I bought my car from prime Subaru ( the previous owner). Very not very! More

Courteous and professional drop off. Had an oil change only. Ready when they said it would be. No issues. Nice job by everyone I came in contact with. only. Ready when they said it would be. No issues. Nice job by everyone I came in contact with. More

This place is fast, professional, convenient, informative, and friendly. One thing I didn't like was getting a phone call from someone after the visit who said that I should bring my car in agai informative, and friendly. One thing I didn't like was getting a phone call from someone after the visit who said that I should bring my car in again because they're really looking for used vehicles to buy/sell. I thought that was inappropriate. More

When I received my reminder of my next scheduled maintenance it also told me what the price would be. The funny thing is, when the young man handed me my bill he told me he was giving me a discount maintenance it also told me what the price would be. The funny thing is, when the young man handed me my bill he told me he was giving me a discount and I was feeling happy. Then when I looked at the total it was exactly what my e-mail told me my total would be so I’m confused. I didn’t bring it to his attention because I didn’t have any proof at the time to question his “discount”. I also don’t understand why each time I bring my car in for service the technician always changes my headlight/high beam setting. It’s not like my car is going in for an inspection. Of course I never realize this until I’m driving at night and notice that my lights aren’t on. Just something I wanted to mention. As for the people that write up the service they are all very professional and polite especially Patrick. I’m always so happy to see that he is still working at Subaru even though there have been many company name changes. Patrick always makes me feel important and comfortable that my car is in good hands, he’s a keeper. More