Copeland Subaru Hyannis

Everything from shopping and purchasing went smoothly. Even was lent a car while I searched. Even was lent a car while I searched. More

The service at this Copeland Subaru dealership truly is the "ultimate customer experience". The service staff has that healthy mix of professionalism and friendliness. They even seem downright happy to be the "ultimate customer experience". The service staff has that healthy mix of professionalism and friendliness. They even seem downright happy to be working there. I was impressed last year how they were "on it" and knowledgeable when I came in for an air-conditioning recall. They even checked and took care of other extended warranty/recall issues while they had the car. This week, I scheduled an appointment to take care of a DCM extended warranty issue, where my battery kept losing charge. Michelle asked me a few questions and explained exactly what the problem was. They fixed the problem and even provided me with a new battery. In general, I'm extremely impressed with the spacious, well-lit, efficient service entrance. Because the dealership invests in having this efficiency, there is always a service staff member who is available to take care of you right away. I also noticed that the service staff really work as a team and easily keep in touch with each other regarding needed service, parts, and briefing customers on service progress. I know excellence when I see it, and I appreciate it. More

Tristan was extremely helpful and informative when it came to my service. Very good at his job. came to my service. Very good at his job. More

I usually find this dealer provides excellent service, but on my last visit I experienced particularly exceptional customer service. My service advisor was Michelle, and she went above and beyond to assis but on my last visit I experienced particularly exceptional customer service. My service advisor was Michelle, and she went above and beyond to assist me. Her communication was frequent, accurate and professional. When it turned out service could not be completed in one day, she set me up with a loaner, and stayed late to make sure all requisite paperwork was in order. No small feat since I had left my wallet at work. All service was completed as promised the next day. Great team effort, as usual!! Thank you Copeland Subaru!!! More

I was pleasantly surprised at the return home and pick up service you provided. I expected only the ride home. Also my car is a 2013, and was not sure if the warentee would still hold,but I was given free s service you provided. I expected only the ride home. Also my car is a 2013, and was not sure if the warentee would still hold,but I was given free service because it was a seat belt, that was defective . More

Justin Lai Santos, super service agent— thoughtful, thorough, efficient! Essence also excellent. Joe the mechanic excellent service. George the BEST at Copeland Subaru sold me my 2021 Forrester and giv thorough, efficient! Essence also excellent. Joe the mechanic excellent service. George the BEST at Copeland Subaru sold me my 2021 Forrester and gives great care of it!! More

Essence was suuuper friendly and I loved the cute chotchkies she has on her desk, definitely made me smile chotchkies she has on her desk, definitely made me smile More

We have been going to Copeland for service ever since moving to The Cap over two years ago. Everyone there has been friendly, efficient, and skilled in their work. And last week we purchased a new Subaru moving to The Cap over two years ago. Everyone there has been friendly, efficient, and skilled in their work. And last week we purchased a new Subaru. The sales staff also proved to be great. A special shout out to Essence in service and Max in sales!! More

Excellent experience start to finish. Max went above and beyond to meet our needs! Thanks. Max went above and beyond to meet our needs! Thanks. More

I have been using this dealership for cars and service for years. It is consistently a great place to work with. for years. It is consistently a great place to work with. More