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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,446 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,446 Reviews of Copeland Subaru Hyannis

August 01, 2024

The service reps have been great. They put in the effort to fix it right the 1st time. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos, Essence Mahoney
Aug 02, 2024 -

Copeland Subaru Hyannis responded

We're so glad you found our team to be helpful, Chris! Thank you for trusting Copeland Subaru Hyannis with your vehicle! Bryan Scarpellni Managing Partner

August 01, 2024

Professional, punctual service. Informative, patient customer service from Tristan. He saved me money when he noticed that I had been overcharged for my new windshield wipers More

by LizzyTea22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
Aug 02, 2024 -

Copeland Subaru Hyannis responded

Hi Lizzy! Thank you for sharing your experience! We're glad to hear Tristan provided excellent service and helped save you money at Copeland Subaru Hyannis. We appreciate your feedback! Bryan Scarpellni Managing Partner

August 01, 2024

Needed service for valve problem on 2011 Outback with 95 k miles.Problem was addressed promptly and I was advisedat each step in the process. More

by David.Forrest.Gates
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Essence Mahoney
Aug 02, 2024 -

Copeland Subaru Hyannis responded

David, we're glad to hear that our team at Copeland Subaru Hyannis could promptly address the valve issue on your 2011 Subaru Outback. Thanks for sharing your experience! We'll see you next time. Safe travels! Bryan Scarpellni - Managing Partner - (508) 534-2144

August 01, 2024

I was Greeted with much cheerfulness. Felt all would be as expected, great service and done earlier than first notified. Thanx More

by jkpuleo99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Aug 02, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that you had a cheerful and efficient experience at Copeland Subaru Hyannis. Thanks for the positive feedback! Bryan Scarpellni Managing Partner

August 01, 2024

First rate staff. Michelle met me as I drove in, knew what I was there for , gave me approximate cost . Quickly arranged for driver to take me to my local location ( h More

by bob.batterman1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Aug 01, 2024 -

Copeland Subaru Hyannis responded

Hi Bob, thank you for sharing your review. We're happy that Michelle provided you with a seamless appointment! We look forward to seeing you next time at Copeland Subaru Hyannis!

August 01, 2024

Nothing but perfect service from Subaru. I will now get my car serviced from here for as long as I own it. Excellent!!! More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Michelle Martin, Tristan Lai-Santos, Essence Mahoney, Cole Semple
Aug 02, 2024 -

Copeland Subaru Hyannis responded

Brad, we're delighted to hear you received a perfect service experience with us at Copeland Subaru Hyannis! Thanks for choosing us for your car's needs! We'll see you next time. Safe travels! Bryan Scarpellni - Managing Partner - (508) 534-2144

July 27, 2024

Always helpful, couteous, and efficient service. They do what needs to be done and communicate through the process. More

by comlawjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos, Cole Semple
Jul 29, 2024 -

Copeland Subaru Hyannis responded

Thank you for the great feedback! We're glad to hear that our team at Copeland Subaru Hyannis provided helpful, courteous, and efficient service. We appreciate your support!

July 25, 2024

Subaru cars generally sell themselves. However, the service and care I get at Copeland Subaru of Hyannis has made me a lifer. And I have owned two Lexus cars in the past! More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Essence Mahoney
Jul 25, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that our service and care have made such a positive impact on your experience at Copeland Subaru Hyannis. Thanks for choosing us, especially given your past Lexus ownership! Bryan Scarpellni Managing Partner

July 25, 2024

3 1/2 hours for a tire rotation and one valve stem, had appointment, they were unable to fix tire leaks in two aftermarket tires without $200 to replace TPMS sensors and more time, told me 3 hours into app More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Essence Mahoney
Jul 26, 2024 -

Copeland Subaru Hyannis responded

Mike, We aim to provide timely service and clear communication. I apologize for the longer than anticipated wait on this visit once we removed the tires from their respective rims only to find out that both sensors were previously replaced with non-factory components and that our valve stem kits would not interface. Please accept our apologies. Please always feel free to reach out if I may be able to be of personal assistance. Bryan Scarpellini - Managing Partner

July 25, 2024

Copeland Subaru is the BEST! Excellent Sales and Service folks!! Truly the best experience we have ever had with any dealership! More

by lisa_mcgrath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Usher in Sales, Tristan Lai-Santos
Jul 26, 2024 -

Copeland Subaru Hyannis responded

Lisa, we're delighted to hear that you had such a positive experience with our team at Copeland Subaru Hyannis! Thanks for the fantastic review! Bryan Scarpellni Managing Partner

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