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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,363 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,363 Reviews of Copeland Subaru Hyannis

February 02, 2025

Easy to get appointment for oil change and tire rotation. Mechanics found burnt out lights which dealer said could be replaced when car ready for pickup. This was done quickly and total waiting time was ok More

by marcraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Feb 03, 2025 -

Copeland Subaru Hyannis responded

Thanks for sharing your experience with us at Copeland Subaru Hyannis! We're glad to hear the service was efficient and appreciate your feedback about the waiting room space. We'll take it into consideration for future improvements! Best, Bryan Scarpellni Managing Partner

February 01, 2025

Copeland is very informative regarding necessary repairs. They have provided pictures as well, very helpful. More

by Chantel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Feb 03, 2025 -

Copeland Subaru Hyannis responded

Chantel, we're glad to hear that you found our repair information and pictures helpful at Copeland Subaru Hyannis. Thank you for your feedback! Bryan Scarpellni Managing Partner

January 29, 2025

It's always such a pleasant experience going to Copeland Subaru for service. I love how you drive in and are exposed to the elements. The waiting room is comfortable with great WiFi so it's easy to work. Mi More

by judy25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jan 29, 2025 -

Copeland Subaru Hyannis responded

Judy, we're delighted to hear that you enjoy your visits and appreciate Michelle's expertise at Copeland Subaru Hyannis. Thanks for the glowing feedback! Bryan Scarpellni Managing Partner

January 29, 2025

Very friendly staff, fast service, but they don’t provide a car for the period of service, only taxi. More

by Nyfortune05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jan 30, 2025 -

Copeland Subaru Hyannis responded

Thank you for your feedback! We're glad to hear that our team at Copeland Subaru Hyannis provided friendly and fast service. We appreciate your input regarding transportation options during service, and we'll certainly take it into consideration moving forward. Best, Bryan Scarpellni Managing Partner

Jan 30, 2025 -

Copeland Subaru Hyannis responded

Thank you for your feedback! We're glad to hear that our team at Copeland Subaru Hyannis provided friendly and fast service. We appreciate your input regarding transportation options during service. We currently have 20 loaners in our fleet and do our best to allocate them to as many customers as possible. We'll certainly take it into consideration moving forward. Bryan Scarpellni - Managing Partner

January 28, 2025

The service department was courteous and prompt. Michelle was excellent in listing my concerns on the worksheet. Her communications with me was excellent. I highly recommend Copeland for all your More

by WSINISCALCHI53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jan 28, 2025 -

Copeland Subaru Hyannis responded

Thank you for the wonderful feedback! We're delighted to hear that Michelle and our service team at Copeland Subaru Hyannis provided excellent care. We appreciate your recommendation and look forward to seeing you again with your Forester! Bryan Scarpellni Managing Partner

January 28, 2025

I had a very good experience. The intake was easy and my car was finishing sooner than expected. More

by lkramer50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Jan 29, 2025 -

Copeland Subaru Hyannis responded

Hi, I. Kramer! Thank you for your feedback! We're glad to hear that your experience was smooth and that your car was ready ahead of schedule at Copeland Subaru Hyannis. We appreciate your business and look forward to serving you again! Bryan Scarpellni - Managing Partner - (508) 534-2144

January 27, 2025

Christian is very professional and does his best to keep the customer appraised on the work being done to their vehicle. More

by Elisabettascorpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jan 27, 2025 -

Copeland Subaru Hyannis responded

Thank you for recognizing Christian's professionalism at Copeland Subaru Hyannis! We're glad to hear he kept you well-informed throughout the process. Best, Bryan Scarpellni Managing Partner

January 24, 2025

I have always had a good experience with Copeland. The service staff keep me informed. More

by Anniek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Jan 24, 2025 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your review, Annie! We look forward to working with you again in the future at Copeland Subaru Hyannis! Bryan Scarpellni Managing Partner

January 24, 2025

Hyannis Subaru ls wonderful. Essence is my go to gal. She is so pleasant all the time. Her co workers are very helpful as well. I totally recommend Hyannis Subaru to all my famil More

by Ahink827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Jan 25, 2025 -

Copeland Subaru Hyannis responded

Hi Ahink! Thank you for recommending Copeland Subaru Hyannis! We're delighted to hear that Essence and the team provided such a pleasant experience. We appreciate your support and look forward to seeing you again! Bryan Scarpellni - Managing Partner - (508) 534-2144

January 24, 2025

Excellent service, check in was very straightforward, car was ready when promised, when issues arose, service manager brought a quote for the repair and walked through it. Due to the delay they offered a cou More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Lamarre 5 star, Christian Delouche 5 star, Bryan Scarpellini, Essence Mahoney
Jan 25, 2025 -

Copeland Subaru Hyannis responded

Hi TC! We're delighted to hear about your positive experience with our service team at Copeland Subaru Hyannis! It's great that the process was smooth and you found the courtesy car helpful. Thank you for choosing us, and we look forward to assisting you again in the future! Bryan Scarpellni - Managing Partner - (508) 534-2144