Back

Copeland Subaru Hyannis

Hyannis, MA

4.9
1,465 Reviews

95 Falmouth Rd

Hyannis, MA

02601

Directions

By Type

1,465 Reviews of Copeland Subaru Hyannis

September 05, 2021

Appreciated the honesty and no pressure tactics at this dealership. Best car buying experience we have had. Max was great to work with! Will be repeat customers. More

by fm.eisenbaum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Martin-Simmons
September 05, 2021

Excellent friendly sales And financial people. Great Excellent friendly sales And financial people. Great sales manager. Quick result. I saw road tested and purchased the car in ideal time. No time was More

by AGBAKHTYARI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta, Justin Phillips
September 03, 2021

Service there is horrible they over charge anftell you parts are broken that arent. And whatever they quote you they end up charging you more More

by Unhappy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Sep 03, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback. We would love to verify your appointment and be able to see how we can best assist in your questions or concerns. As you can see, this sort of feedback is not normal and we would love the opportunity to investigate. Please feel free to respond privately with your contact information or feel free to contact me directly via any of the methods below as I am at the dealership everyday and would love to help. Bryan Scarpellini - Managing Partner 508-534-2144 bryan@countoncopeland.com

September 03, 2021

I am very pleased with the service I received at Copeland Subaru in Hyannis. My appointment was timely and stress free. The young man who greeted me was very knowledgeable and friendly. Our car was not only More

by MCDON4173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Sep 04, 2021 -

Copeland Subaru Hyannis responded

Thank you for the great review! We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

September 02, 2021

I arrived and the service department took care of my maintenance call immediately. I left 35 minutes later a happy customer. Thanks for your speed and efficiency. More

by PRONTYJR
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Sep 02, 2021 -

Copeland Subaru Hyannis responded

Thank you for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

September 02, 2021

Nice service representative!!Waiting area provided. Nice service representative!! Waiting area provided. Only problem was that they didn’t have the tires that I wanted in stock. Found them elsewhere More

by MARIESWOODARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Sep 03, 2021 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, Marie, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

September 01, 2021

The entire team at Copeland Subaru is just outstanding. From car buying to maintenance & repairs it’s a dealership I trust. Each time I have brought my Outback in for service I am met with courteous, knowl More

by Abigail Truax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence , Chris DaCosta, Bryan Scarpellini, Patrick Packenham, Everton Gouveia, Thomas McCarthy
Sep 01, 2021 -

Copeland Subaru Hyannis responded

Thank you, Abigail, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

September 01, 2021

Excellent customer service. Service department sent multiple updates for appointment. It was a wait for service completion and service department was on time for appointment and kept me informed of pr More

by FLWEST01
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
Sep 01, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

September 01, 2021

Car was in for recall. Asked about a service bulletin when scheduling which includes parts. Was not ordered and will have to go back for parts. Engine bolt/fastener was missing and will have to go back. More

by BARTONCO
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
September 01, 2021

Easy to reach for advice and solving problems when possible or make appointment. Always feel comfortable asking questions as all staff have been friendly, knowledgeable. and patient All these quali More

by SKEILTY28
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Patrick Fortin, Everton Gouveia
Sep 02, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

...
114
...