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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,469 Reviews
Call Dealership (508) 680-0333
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95 Falmouth Rd

Hyannis, MA

02601

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1,469 Reviews of Copeland Subaru Hyannis

September 16, 2021

Very friendly and helpful and they make everything easy for you. It is a very nice environment. More

by PEGGYMFULLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Sep 16, 2021 -

Copeland Subaru Hyannis responded

Peggy, Thank you for your very kind review. Everton and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis.

September 16, 2021

Professional initial salesman and finance manager. Only down side was the poor trade in value. We really like the car. More

by Skea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Max Martin-Simmons
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Sep 18, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Max, Chris and our team here at Copeland Subaru Hyannis are glad to have you as a customer.

September 15, 2021

Great customer service and timely service. Representatives are accommodating and respectful. Always a smile on everyone's face More

by Abayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 15, 2021

The interactions were friendly. Better communication of needed or not needed service would have been helpful. A fair adjustment to complaint was much appreciated. More

by YCFINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words for our team and for taking the time to leave us this wonderful feedback!

September 15, 2021

Prompt and efficient dealership serviced my car in a timely manner, recommended more services for service More

by MICHSUN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Girl in service, Patrick Packenham
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 15, 2021

Everyone was friendly and professional. Pat was helping get some fobs synchronize with car. Everything went smoothly. More

by DR6911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff at parts very helpful pleasant to work with, Patrick Packenham
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis.

September 15, 2021

My SaIes consultant is great, I come to Subaru of Hyannis for his excellent customer service! I have bought a few cars from George and am very happy with them! I am always kept up to date when my car is gett More

by KCAREYLMT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Patrick Packenham
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Sep 16, 2021 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come!

September 14, 2021

Rather than recommending around 3K in repairs, the service manager made it sound like my vehicle was unsafe and not worth the cost of repairs, and recommended that I trade it in - clearly a conflict o More

by lkaminoff
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback. I apologize that your 2013 Forester was so badly rotted underneath and not worth putting the $3,000 dollars of immediate work into (not to mention the additional work it would need later down he road). We always want to be sure that we do not oversell customers on vehicles that are nearing the end of their useful life. I believe that Tom had walked someone out to look under the vehicle while it was still in the air but we would be more than happy to do that again for anyone else interested in looking under the vehicle so that you can see why it would not be a good investment to put money into the vehicle. Please contact me or our Service Manager Patrick if you'd like to arrange a time to do this. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Sep 15, 2021 -

lkaminoff responded

At my mechanic’s yesterday, we put the car on the lift and I saw the underside with my own eyes. It was absolutely not rotted. Minor bits of rust here and there were evident, which is absolutely normal for a Northeast vehicle from 2013. The chassis elements are fine, and the car was not even close to being as unsafe as you made it out to be. We are replacing the oil pan, the shocks, and a front ball joint. The exhaust needed just a bit of spot welding. One brake fluid line needs replacing, and some other general fluid replacement. That’s it. The mechanics I am working with were astounded at the inaccuracy of your evaluation of the vehicle, and could not figure out why you didn’t simply suggest the repairs. The value of this vehicle, even in its current condition, far exceeds the repair bill. Especially when you consider the current market, and the fact that I would need to replace it if I traded it in. From now on, I will only deal with mechanics whose sole business is repairing cars, not a sales operation like yours. You have too big a conflict of interest in getting people to trade in their used vehicles.

Sep 15, 2021 -

Copeland Subaru Hyannis responded

I apologize that we did not sell you that work and am glad you feel confident putting more money into the vehicle. As you may have noticed, there is a worldwide shortage of both new and used vehicles, so selling customers vehicles that we don't have is not our focus nor does service financially benefit from not selling you service work. Thanks for the feedback. Wishing you all the best and hoping for many more years of service from your vehicle. Bryan

September 12, 2021

Knowledgeable sakes person. Answered my questions and gave me ample time to make a decision and respected my need to test drive both cars under consideration twice! I am very happy with my purchase . Wh More

by dianepurcell22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Robert Wayburn, Thomas McCarthy
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Sep 12, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for taking the time to share your feedback with us, Diane. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 11, 2021

I went in for an oil change and tire rotation, the whole service took just over an hour. Very fast, efficient and friendly service. Thanks! More

by JMilito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
Report | Print
Sep 11, 2021 -

JMilito responded

Thanks for the quick service!

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