Copeland Subaru Hyannis

On Monday 11/01/21 we leased a 2021 Subaru Crosstrek. through the kindness and knowledge of Christopher Dacosta and Max Martin-Simmons our experience was wonderful despite these trying times when things through the kindness and knowledge of Christopher Dacosta and Max Martin-Simmons our experience was wonderful despite these trying times when things do not go according to plans! They and other people at Copland were genuinely concerned and helpful during our time there. Bob and Sandy McLuckie More

Prompt service. Everton provided great customer service. Nice waiting area. Was not sold service items I did not need. Nice waiting area. Was not sold service items I did not need. More

Service reps are great and kept me informed of when the car would be ready. car would be ready. More

I had my front brakes repaired at Copeland. After the repair, the new driver side brake made a clicking noise at low speed braking. Copeland stated that the brakes were fine but quoted me $3500 to repla repair, the new driver side brake made a clicking noise at low speed braking. Copeland stated that the brakes were fine but quoted me $3500 to replace most of the front suspension. When I took the car to my home Subaru dealer, they told me the calipers hadn’t been lubricated when first installed, and that that caused the noise. They did that lubrication job for me for $95. Either your technician is incompetent or the dealership is trying to sell unnecessary repairs. More

We think the service center is top of the line. No complaints with the facility or the service. The only complaint is that our car had a nail in the tire and instead of fixing it locally we took it to complaints with the facility or the service. The only complaint is that our car had a nail in the tire and instead of fixing it locally we took it to Subaru. Bad choice -I think the fee was more than twice what it would have cost to fix elsewhere. More

Went in for a recall . Everything was done in a timely fashion and the staff was very courteous. fashion and the staff was very courteous. More

My first experience with Copeland was pretty good. I brought my car in with a check engine light and they sent me away with a loaner until they told me the CEL was off and nothing further could be done. brought my car in with a check engine light and they sent me away with a loaner until they told me the CEL was off and nothing further could be done. My second experience was rougher. I brought the car back three times to deal with a shimmy at high speeds. The first two times I felt like I was brushed off. They didn't take the car up on the highway before informing me it was ready to go. All told, the car was in and out of their dealership for almost a week, before it was finally fixed (no loaner this time), and they only test drove it on the highway the third time I came in to visit. Also worth noting is that they suggested I replace a wheel bearing at a cost of ~$550, which I later discovered was under warranty. When I asked them about it, they removed it from the bill, but customers should be able to trust that the dealer will be honest about warranteed parts up front, without the customer double checking and doing the leg work. More

Always cooperate Very pleasantCan’t do enough and call Always cooperate Very pleasant Can’t do enough and call you when done Always considerate Always cooperate Very pleasant Can’t do enough and call you when done Always considerate More

Good service. Polite people. Nice well stocked waiting room but they could rid themselves of last years magazines room but they could rid themselves of last years magazines More

Twice had a surly agent. Didn’t call me at right number. No apology. Unpleasant No apology. Unpleasant More